I have been with them for a few years, no issues with the phone and broadband. Then they rang and offered me last month the tv package. The offer included tv gift (free box sets) and a free kids tv channel called scamp, which swayed me to sign up. Without any notice about 2 weeks after I signed up they removed it all . I feel they used this to gain customers and still promoted it even though they knew it was being removed. They do not care that they lied, cheated and ripped people off. Got an email after my initial complaint, thanking me for understanding. I do not understand and have told them so. Awaiting another standard issue reply to reply to.