These people should be run off the planet
I sold my house, cancelled the phone and moved to Australia. Will talk-talk take my secure email to that effect that as sufficient reason to cancel my service? No. Customer service (note ironic title) "do not have the tools" to process my information, so I must ring a "customer loyalty" team (surely they must have some wishful thinking there). I wonder why ... These people do not come from a planet where the customer is right, they should be moved to a planet where scamming customers is accepted.