I wouldnt pay them in washers!
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I paid a year in advance on 4th September it is now 5th October and my line is still snap crackle and pop. I took a day off work for the installation engineer to arrive then the day before it was cancelled, then another day off work for engineer to solve problem this time engineer arrived but couldnt fix the problem. Talking to them is a complete waste of time they promise and guarantee to solve the problem but it just gets passed from department to department. i have recieved about twenty texts from talk talk all of them contradict each other, it will be sorted in 24 hours, problem will be sorted in 72 hours, engineer will contact you, contact technical team to arrange an engineer, we are checking your line for a fault, and so it goes on, and on and on.