We left BT for Talk Talk after BT could only offer us 8Mpbs on our line whereas the Talk Talk door to door representative promised us 12Mpbs for a lower fee. This is a great speed. After a year with Talk Talk we renewed our contract feeling they had proven to be reliable and we always had a 12 - 14 Mpbs connection for 12 months we were initially with them. BUT, since renewing with them our speed has dropped to 6Mbps. I have called them, spoken to their foreign call centres, I have requested call backs via my account online (not one received yet), I have reported the issue and even left messages on their forums. Apparently they resolved our problem but guess what, the speed is the same 6Mbps. I have given up on their terrible service, their unreliability and insincerity. Perhaps they assume I'm an ignorant plebian. I work in IT and have followed all the checks, replaced my router, checked my lines and am now totally confident the problem is not on my end. Why are these trolls not reported and why do we as consumers have to pay the same fee for a degraded service in comparison to what we received the previous year? It seems they do anything for a new customer, but once you're an established customer they simply do not go the extra mile to assist. You've now become easy money for them. We have decided to leave them and never go back and I will do my utmost to make sure I inform as many people as possible of their failure to fulfill their promises to customers and of course of their totally unreliable services. Never again Talk Talk, once bitten, twice shy.
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