Joke from beginning to end
Placed an order with them for broadband back a few years ago, router and documentation arrived on time which I thought was encouraging, however, it was supposed to go live on 12th Sep but failed to activate. After at least 10 phone calls and at least £15 in call costs (0845 number) I was no further forward, no internet connection. Eventually, 3 weeks after the original connection date, I finally had a connection... A VERY slow and unreliable one, dial up as better than this! I rang up again and was given a whole load of excuses, and after talking to yet another foreign call handler I decided to throw in the towel and ask to leave the service and look for another ISP. I was told by a nice sounding British chap on the phone that it was fine and there would be no fees as I cancelled within the 28 day trial period great, I thought, back to the drawing board, However, I started getting letters from them saying I owed the £97.50 for connection fees and line useage etc which I immediately rang up about, I got through to a very stroppy sounding Pakistani woman who told me in no uncertain terms that I owed the money and that I would have to pay it!!! Even after speaking, again to several other people at Talktalk I got nowhere, they promised they would look into it but no one ever did. I refused to pay it but soon got threatening letters and bailiffs calling at the house etc... In the end I had no choice but to pay it under protest, they never apologised....