TalkTalk reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Worst decision

This january after reading good reviews i decided to sign for their services... My worst decision ever.....
it worked fine for 4 months and after that a non stop for the internet problem.
when contacted their servies informed me that i had a problem in the line and an engineer would be required and the cost would be £50...... not happy with that but if their was a problem... it needed to be sorted out.
the engineer did come.. stayed not moore than 5 min and bum... £50 i was charged for that..... after one month the problem started again!!!!! called Talktalk customer service... spend hours on the phone with them... no one is abble to help.. and when requested to speak to themanager of the faulty department he told me that the routter had stopped workinf.... fair enough... equipments to tend to brake. did send me new one and lasted 2 weeks... called again and i was informed that the new routter that arrived 2 weeks ago had a faulty problem... so... they send me a new one... lasted 1 week.... so.. called again... i have lost the count of the hours that i have lost with talktalk services.... the best was when speaking to Inder ( faulty department manager) ask me to wait and hanged up on my face..... not nice at all..... this is the kind of service that you will receive from talktalk managers!!!!!
so.. had to call again... lost another fwe hours for the end the talk is the same.. there a problme in the line and i need to pay £50 for an Engineer to be there.... are their just joking with the customer????? paid months ago £ for aparently nothing to be done.. .and had to pay again???? Lost all my patience... and decided to just cancell the contract and finish with this crappy miserable service... While speaking to Ankita ( another maganer) she told me that i had to call to the loyalty department to cancel, when requested a call back i was informed that that wans't possible.. and i had to call in the morning..... Seriously..... is the kind of service that we are supposed to received has been a customer.... I did called the next morning.. and i was on the phone from 9.15 until 13.45...... not aceptable at all!!!!!!
in the end i have a engineer that will come to my house but the available date is 18th december.... what a joke of a company... until there no internet...or has they suggested.. i will have to buy a dongle until the 18th december.....
Not impressed at all.....

will never recomend this provider to anyone.......

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So.. after one month of no internet yesterday the engineer come to check our line... so... line working fine... and.. what was the problem i asked to the engeenier....
the router they sent me was wrongly configureted... what a useless company...
you will wonder that the people working there would now what they are doing... but no...
in the end the problem was not in my house but with their own equipement.....

if you want to work with a decent company... never... but never try talktalk.....
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Pieter Woudenberg found this review useful
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