TalkTalk reviews

TalkTalk reviews

Low
3.7
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
1091 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

exellent service

Happy with everything
TalkTalk

Reply from TalkTalk

Hi Peter,

We're really pleased to hear you are happy with our service. if ever you need help with anything, do send us a message on our Facebook page at facebook.com/TalkTalk and we will be more than happy to help.

Many Thanks
Mary
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

easy

Easy to follow website - could pick the package to suit me. Just waiting now for a date.
TalkTalk

Reply from TalkTalk

Hi David ,

Thank you for your comment. If you ever need help or assistance with anything do let us know via our Facebook page at Facebook page at facebook.com/TalkTalk and we will be more than happy to help. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.

Kind Regards,
Mary
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

excellent

excellent service very easy
TalkTalk

Reply from TalkTalk

Hi Keith,

Many thanks for your comment and welcome aboard. If ever you need help or assistance with anything in the future, do get in touch with us via our Facebook page at facebook.com/TalkTalk.

Kind Regards,
Mary
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

fantastic, well explained service

Excellent service easy to understand and purchase.
TalkTalk

Reply from TalkTalk

Hi Michael,

Thank you for such a positive comment. We are really pleased to have you as part of the TalkTalk family. If you ever need help or assistance with anything in the future, just send us a message on our Facebook page at facebook.com/TalkTalk and we will be more than happy to help. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.


Kind Regards,
Mary
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

great

I am very pleased
TalkTalk

Reply from TalkTalk

Hi Pawel,

Many Thanks for your comment. We are really pleased to have you as part of the TalkTalk family. If you ever need help or assistance with anything in the future, do send us a message on our Facebook page at facebook.com/TalkTalk.

Kind Regards,
Mary
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Easy to set up

Easy and quick to set up the order
TalkTalk

Reply from TalkTalk

Hi Adam.

Thank you for your comment. if you ever need help or assistance with anything in the future, just send us a message on our Facebook page at facebook.com/TalkTalk and we will be more than happy to help. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.


Kind Regards,
Mary
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Quick, Easy and Inexpensive

I have just completed my order with talktalk and it was so easy. If the instalation and billing is that easy it will be fantastic.
TalkTalk

Reply from TalkTalk

Hi Joan,

We're really pleased to hear you found the signup process so straight forward. If you ever need help or assistance with anything in the future, do send us a message on our Facebook page at facebook.com/TalkTalk and we will be happy to help.

Many Thanks,
Mary
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Very friendly and helpful.

The assistant was very friendly and helpful asking all the relevant questions and explaining the reason for each question. At the end asking me to repeat back what I have ordered is a useful way of avoiding conflict at a later date.
TalkTalk

Reply from TalkTalk

Hi Jill,

Thank you for your comment and welcome aboard. If you ever need help or assistance with anything in the future, do send us a message on our Facebook page at facebook.com/TalkTalk and we will be more than happy to help. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.

Many Thanks,
Mary
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

very efficient

Although it took a long time for them to explain every thing the phone call was free so did not cost me anyhting apart from my time. The price seems to be very good, and hopefully the service will be as good a s the call centre was. They have assured me that I will be able to get Broadband in our barn, which I hope that is the case, and that an engineer will be coming out to set up the broadband which is great as we are OAPs and not very good at that sort of thing.
TalkTalk

Reply from TalkTalk

Hi Irene,

I'm really pleased to hear you are now part of the TalkTalk Family. If you ever need any help or assistance with anything in the future, do send us a message on our Facebook page at facebook.com/TalkTalk and we will be more than happy to assist you further.

Many Thanks,
Mary
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

excellent and easy to use

really easy to set up and fast
TalkTalk

Reply from TalkTalk

Hi Allan,

We're really happy to hear you are now part of the TalkTalk family. If you ever need any help or assistance with anything in the future, just send us a message on our Facebook page at facebook.com/TalkTalk. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.

Many Thanks,
Mary
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Brilliant!!!

Well done! They are the best! :-)
TalkTalk

Reply from TalkTalk

Hi Marek,

Many thanks for your comment and welcome aboard. We're really pleased to hear that you are happy with our services. if ever you need any help or assistance with anything in the future, just send us a message on our Facebook page at facebook.com/TalkTalk and we will be more than happy to help.

Kind Regards,
Mary
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

verry easy

i would recommend to enyone
TalkTalk

Reply from TalkTalk

Hi Isabel,

Thank you for your comment and welcome to the TalkTalk family. If you ever need any help or assistance with anything in the future, just send us a message on our Facebook page at facebook.com/TalkTalk. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.

Many Thanks,
Mary
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

New account set up unusable on tablet or mobile

Unable to set up new account on a mobile or tablet, the section for selecting home address wouldn't work, kept defaulting to the address at the top of the list and the edit function wouldn't work. and therefore unable to proceed any further, worked fine on laptop.
TalkTalk

Reply from TalkTalk

Hi David,

i'm really sorry to hear of the issues you have been experiencing. Can you please send us a message on our Facebook page at facebook.com/TalkTalk so that we can assist you further.

Many Thanks,
Mary
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

THE WORST COMPANY I HAVE EVER DEALT WITH

EXCUSE AFTER EXCUSE BUT STILL NO BROADBAND AFTER 28 DAYS !
OFFERED MONTHS OF FREE BROADBAND TO RETAIN MY BUSINESS - EXPLAINED I WOULD RATHER GO TO THE DENTIST FOR A FILLING !
SERIOUSLY POOR ON CUSTOMER SERVICE AND TO CAP IT ALL TALK TALK
SEND A TEXT TO SAY IF WE DONT HEAR FROM YOU IN 5 DAYS WE WILL CLOSE YOUR COMPLAINT - GUESS WHAT ITS A NO REPLY TEXT .
GOOD LUCK TO ANYONE WHO REQUIRES HELP FROM TALK TALK !
TalkTalk

Reply from TalkTalk

Hi Paul,

I'm really sorry to hear you have been experiencing such difficulty. Can you please send us a message on our Facebook page at facebook.com/TalkTalk so that we can assist you further.

Many Thanks,
Mary
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

so far so good. .

I will write a proper review once the installation has been completed and the broadband is up and running, the registration process was simple and straightforward, easy to navigate and no crap confusing directions.
TalkTalk

Reply from TalkTalk

Hi Patrick,

I'm really pleased to to hear you are happy with our services. If ever you need any help or assistance with anything in the future ,do send us a message on our Facebook page at facebook.com/TalkTalk. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.

Many Thanks,
Mary
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Easy to Set up and Easy to do

Love how easy it is to set, easy to read and easy to set up highly recommended.
TalkTalk

Reply from TalkTalk

Hi Aqullina,

I'm really happy to hear that you found our services easy to set up. If you ever need assistance, please don't hesitate to get in touch with us over on our Facebook page http://www.facebook.com/TalkTalk.

Many thanks,
Rob
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

with AOL, i was ready to walk walk, but now i,ll stay with talk talk

when i decided enough was enough, with the expences mounting up in AOL, I telephoned to cancel my account, ,but the response i got from the call centre ,was second to none ,first i understood ,everything he told me ,and he was very pleasant ,
I am better off than i was ,and i feel with talk talk ,i will get any problem sorted ,also i didnt have a lot of time wasted on ,pressing all the different buttons ,ime usually asked to do ,all this is welcoming ,to a lady who is disabled and a pensioner to boot,
May i recommend my advisor ,DION RUGHUBER,To go places with talk talk ,
MRS CATHERINE MARTIN
TalkTalk

Reply from TalkTalk

Hello Catherine,

Thank you so much for taking the time to leave us a review. I'm really glad to hear that you had such a great experience with our call centre. If you ever need any assistance whatsoever, please do not hesitate to get in touch with us via our Facebook page: http://www.facebook.com/TalkTalk. I will make sure that your feedback in regards to your advisor is passed over to the relevant department.

Kind Regards,
Rob
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

NEW CUSTOMER LET DOWN BY TALK TALK

Order number N18706269
I placed and order online and chose one of the installation date offered. I received email confirmation of my order and delivery date, also a text saying a survey was required but would nit affect my delivery date. No other communication was received. On the day of delivery i had taken a half day at cost and rearranged work but decided to check on arrangements. The my account page is broken as has been for at least two days so i had to phone talk talk on the given number which asks for my phone number - which i have not received yet..Duh..

I managed to speak to a pleasant lady who apologized and said a lot of hopes but no answers or commitment to when i will get a service.

bottom line is..i am a new customer, if i dont have answers, commitment or a delivery date of less than one week from now, i will take my order elsewhere.

BTW I actually have a BT line in the property so that should help.

Regard
TalkTalk

Reply from TalkTalk

Hi Donald,

Thanks so much for your review. I'm really sorry to hear about your experience with us. Please can you send us an inbox message over on our Facebook page so that this can be investigated? http://www.facebook.com/TalkTalk.

Kind Regards,
Rob

This review has been reported to customer service by the company for missing proof of purchase.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

how do i end my virgin media contract and keep my number when i have switched to talk talk?

Now I have singed on with talk talk, how will I keep my land line number and not pay double?
TalkTalk

Reply from TalkTalk

Hello Grete,

So that we can assist you, please can you send us an inbox message over on our Facebook page? http://www.facebook.com/TalkTalk.

Kind Regards,
Rob

Britain's lowest priced TV, broadband and calls

Totally unlimited broadband

No usage caps or speed reductions, even at peak times

Evening and weekend calls to UK landlines

Enjoy free calls between TalkTalk landlines

Free YouView Box

Usually £149. Includes 7 day catch up on your TV, pause and rewind live TV, 70+ Freeview channels, some in HD and add extra channels including Sky channels and kids TV, one month at a time.

Smartphones from £5 a month

Save with TalkTalk Mobile. We offer our customers consistently good value on TalkTalk Mobile all year round, helping to make TalkTalk homes better off. We offer mobile phones, tablet bundles and SIM plans.

Limited Offer

£6 a month for 6 months (£8.50 thereafter) plus £15.95 line rental.

Visit TalkTalk

Category

TalkTalk is ranked 167 out of 182 in the category Mobile & Internet

TalkTalk is ranked 3 out of 4 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.