Talktalk is a bit like a really bad neighbourhood, the best thing about it is leaving. Any problems and their website is like groundhog day. If you try and send them an email of complaint you end up in a vicious circle of dispair. If you sign up to this company then more full you. DON'T BE tempted by their TV box. You would be more advised to take £32 each month and give it to a chugger. At least you wont be tied in for 18 months!
Talk Talk is by far the worst company to deal with. Called to give notice i am leaving, indian women said i need to speak to manager at customer loyalty, and transfers my call, after a 5min wait call goes dead. Same happens again. Write letter to Head Office in Southampton, no reply, send snotty email, then get a call from 'dave' who sounded very indian to me. Asked why i am leaving and can he address my problems, explained to him, then said i need to speak to manager, gets put through to manager after a 10mins wait, Who asked me why i am calling doh 'you called me' ! he cannot help me and says i need to speak to manager. What a complete waste of time this company is. I don't care how much cheaper talktalk are, i will happy pay alot more for my broadband in future, just so i do not have to deal with them again.
In mid of January somebody called me from talk talk offerring free upgrade to my existing service on the account. This upgrade was to offer me a free YouView Box together with TV Service. To my surprise - after this upgrade I've been disconnected from my broadband and internet.
I called technical department of talk talk, and I was explained this was a 'system' issue. I've been then offered a new account, new number, new service and needed to go through the scripts with the customer service like if I was a new customer. No compensation for the inconvenience has been offered to me. The new service arrived with the new YouView box.
After a while i have received a bill on my old account for the YouView Box which i haven't used and i haven't been asking for any new hardware. This was yet another mix-up from your very poor customer service team.
I have called TalkTalk several times since then asking for resolution to this issue. All i have been offered was the return order is going to be processed, and since several weeks nothing has arrived except for the invoice reminder for unpaid charges for the extra hardware that i haven't ordered and i haven't used.
I am totally fed-up with this very very poor service. Please avoid!
DON'T DO IT!!!!! WORST EXPERIENCE EVER! I have recently moved house and upgraded my package where I recieved a quote for £31.65/month. The calls have been recorded and the package has been confirmed by the agent. After setting up everything the agreed package were not supplied. The agent gave my a missleading quoatition and I am very fustrated that after making the deal with TalkTalk I am not supplied with the agreed package. After talking with the Manager who was not able to help me I was considering to leave them forever as a customer, but even that i have given 30 days to change my mind they wanted to charge me £600. It is absolutely unacceptable what TalkTalk is doing and left me with no choice but to go to the ombudsman. Don't go for TalkTalk guys!!!!
A golden opportunity exists in the UK for an overseas Internet and phone company to operate here, as all the Broadband and telephone companies are terrible, they have total contempt for customers, TalkTalk say it takes complaints seriously, the answer should be they do not take any complaint with any concern, they refuse to Email you, refuse to activate your complaint or acknowledge it. Always beware when changing, some do not tell you that you will not be able to keep your existing phone number, you cannot get an Answering Machine Service, you cannot get call display, you will not be able to have your number withheld, you will not be able to have your phone number ex-directory, you have all sort of problems, and they lie about the prices, they tell you the price is fixed but you get none of this in writing, they increase line rental, or your call charges, and then tell you it was only the Broadband that is fixed, if you ask them to confirm all the charges are fixed in advance of you taking out a contract, none of them will do this, you have to sign up first, then you are to late. A golden opportunity exists for a good Broadband and Phone Company in the UK.
I've never spoken to such useless people in my life after moving home we brought talktalk with us however from day one we never had Internet or a phone line after months of complaints nothing was resolved I canceled my contract with talk talk I was paying for something I couldn't use I then got charged 200 pound to cancel which I paid as by this time I was moving again and they wouldn't shut account down unless I did now 6 months on I'm still getting charged and debt agency have now started to chase me for a account that no longer exists!!!!!
Just in process of moving home, and need to finish my landline, broadband and tele package with TalkTalk. They cannot provide the tv and broadband where I am going. But insist they can. Doesn't matter what I say to them about the broadband. Nobody in the village where I am going can get it. Only through other methods ie satellite, dongles etc. As I am breaking the contract I have now had 3 quotes from them on different occasions. First 1 was there is no charge as we cannot supply you with what you have got,where you are going. Second 1 was £117.20,as we can supply phone and broadband!! Last one was point blank £313!! Its all totally confusing. Just to make matters worse they have no record of the £117.20 quoted to me.Even though the operator said they where noting it on the system!! Think before you take on Talk Talk. Cheaper is not allways better. Bt wronged me years ago, and now I feel Talk Talk are doing it. As with Bt, I will never go back to Talk Talk again. I would rather pay more to another company. There must be hundreds of disgruntled customers of talk talk out there. All they do is hide behind there transparent operators.
Of all of the broadband and telephone services this has been the worst. It is barely possible to watch a program without it stalling midway and is certainly not possible for two people to watch different programs simultaneously. The Router provided is rubbish. The service is much more expensive than it was advertised to be and you have to go through long procedures on the phone with foreign call centres in order to and sort things out. The whole family is counting the hours till the contract finishes.
absolute joke- supposed FREE brightsparks visit who found no fault my end but changed the faceplate anyway, even though he told me mine was fine i then received the brightsparks bill for £50 which sent me overdrawn as i wasnt expecting it so got another £50 bill from the bank- rang up 4 times to be told by "manager" Rahul Singh that i will be getting no refund or help will billing because he changed the faceplate! apparently its not fraud or anything of the sort though. Oh and no they wont come back out and fit my original faceplate so basically there work is not even guaranteed! TALKTALK SUCK END OF!!!!!
This company is a joke ive had problems with the telephone service and was told to call back in 72 hours time to find out if i needed an engineer what a joke i have a disabled daughter and need a phone line TALK TALK DO NOT KNOW HOW TO PROVIDE FOR THEIR CUSTOMERS, also tv service is only freeview channels and what i was told i would get in my package i havent got. There is no customer service with this company as far as im concerned and as soon as my contract date end comes up the better because i will not be staying with these people
Twice, when filling in my details, I was taken right back to the "index" page of offers, and my progress lost. It was very easy to follow the instructions, and choices were well presented, but this issue was quite infuriating.
Avoid, avoid, avoid, you have been warned. Shocking customer service, abysmal service, broadband and tv, the phone seemed ok, but then again we don't use that ! Can't record anything off packages, only free channels, pointless waste of time ! I could go on, but I haven't got enough time, save your money and spend it on a proper company !!
The problem is basically TalkTalk failed to install broadband in my home yet I still had to fight with them for 5 months with over 53 different communications with 53 different people , with no proper dispute from them over their failure just continuing demands for payment culminating with being contacted by debt collectors ( also a dumb as TalkTalk) wanting money for nothing. Too much hassle and time spent trying to dispute this so have paid the demanded amount and will try small claims court route to get my money back as I assume TalkTalk will have to show some proof they installed broadband into my home , which they surely cannot as their router is still sat in its unopened parcel on my kitchen table. TalkTalk maybe an OK company but if they screw up ( which they have repeatedly done with me ) or you should you ever have a problem it will never get resolved they just do not have the ability to understand what you are trying to communicate to them and even less ability to deal with your problem -- my advice is to steer very well clear of TalkTalk