Just rejoined TalkTalk as unhappy with Plusnet. Already having problems contacting TalkTalk CS with their systems continually down and poor english. Tried contacting today and then got cut off and then couldn't make calls on my phone for about 40 minutes. Then tried 3 times on mobile but got cut off as soon as went through to operator, 4th time spoke to CS who said try tomorrow as "systems down". Last week I had similar "system down" problems when calling about problem for my mum. Also current problems with their online chat and email service. When out of contract will not go back to TalkTalk even if cheaper as not worth it. There is a world of difference between Plusnets good system and TalkTalks terrible one.
I joined talk talk for their broadband package including phone and TV. My service was due to start on the Friday and no broadband! The rest of Friady and all over the weekend I spent an inordinate amount of time on the phone to their ,
'Engineers' offshore, fobbed off by people Who didn't know what they were on about. BY Monday I had enough and rang talk talk t cancel the contract as within the first 14 days. I was told there would be no cancellation charges and fortunately
Because I hae a Truecall system I have an audio recording of that call. Next talk talk tried to take £130 out of my bank, I called biling who said although wrong they cannot change bill nice set up and to cancel DD. Next a barrage of calls and emails saying I oe talk talk money and they state there ARE cancellation charges, I have reminded them that THEY failed to provide a service AND agreed to cancellation and so it goes on, I have told the I will happily take them to small claim
Court. Don't think if you agree anything with Talk Talk that it will be honoured or even recorded on their system. A disgusting attitude to customers, simply the worst cmapny I have EVER dealt with in my 57 years. Join Them At Your Peril
Aura Topp found this review useful
Do not sign up with this company! I have had nothing but problems. I can not manage my account properly as they misspelt my name and ever time you log a fault witch is often the system is down so you end up calling several times for them to run tests against equipment that is completely dead once there system is working.
Aura Topp found this review useful
Talk Talk were fine till we informed them we are moving home, they couldnt find the address on their database as it was a new house, & told me to register it with Royal Mail which I duly did. After a week I again asked Talk Talk if they could find the address, & they couldnt, so told me they were escalating the problem to manager level, & told me someone would call back after a couple of days. No one called, so after another week I looked at other providers, both EE (ok) & Plusnet (wanted £78 up front) could find the address & offered installation appointment. I again called Talk Talk to see if they could find address, they couldnt. This is when the problem started. I told them I was cancelling my service with them on dedicated option on menu. They put me through to customer loyalty, & told me they were again escalating the complaint to manager level, I told them this had already been done & again I wanted to cancel the service, they gave me abit of runaround & said I couldnt cancel as The contract expired in July. I told them they couldnt provide a service so THEY were in breach of contract. They told me I would have to pay till the end of the contract period. I told them I would pay till the day I moved as they could not provide me with a service, I again was told I would have to pay till the end of contract period. I said I was cancelling the DD & said goodbye.
After several weeks I received couple of final demands, then a letter from a debt collection agency. I replied to the collection agency by email with the text from this review. I received an email shortly afterwards stating the case was being reviewed.
After another week or so I received a phone call from Talk Talk QA dept, stating the case had ben reviewed by Talk Talk, & the outstanding amount owing was being written off. An email from the debt collection agency confirmed this.
It is a shame that Talk Talk call centres are overseas, or rely on people from overseas & no conversation was held with anyone from the UK.
The run a round they gave me from person to person who wanted to hear the story over & again put them at the very worst of customer service I have experienced.
Aura Topp found this review useful
Endless problems with talk talk over the last 6 months, had over 5 engineers to house and every one has been incapable of solving the problem of minimal speeds (0.5mb!) and unstable connection which constantly cuts out.
When first sold talk talk over phone mid september they said we would have internet 24hrs after receiving router. A few days later engineer came to activate line but no router, then received later saying wed have to wait a further 21 days!! then a further 72 hrs etc etc and we did not have working internet until end of october! BUT few days later line went dead!! so still not internet well into november. This is only the beginning, since then numerous engineer visits, apparent faulty routers, new wiring, new sockets, list goes on. It is now the end of february and we still experience these problems.
icing on the cake - needed to speak to engineering team, technical support said they could not put me through and asked me to phone back using the same options i had used before (i told him this and he thought i was wrong). Phoned back and got through to the same technical support team! wasting another fifteen minutes after being put on hold etc. USELESS - I COULD DO BETTER AND I AM A GIRL!
TALK TALK ARE INCOMPETANT, barely understandable on phone once you get past the automated systems. Even the managers are useless. They are absolute CON MERCHANTS PLEASE STAY AWAY!!!! This isnt even half of the story. Be warned.
By distressed third year student - unable to do work half the time as internet barely works.
Aura Topp found this review useful
kwell I was on sky ditched then , orderd a brand new service from talktalk they took the existing line over issued me a new tt number which had a totaly different prefix as do virgin and sky mostly than local bt wholesale numbers , all went on all good on time , I signed up to essentials and then added a boost for more data , then added mobile and international boosts in the next few weeks , I did notice my router was signal dropping I called got through to a call centre in manilla in the phillapines but the guy was clear and understood him perfectly he did something on his side and changed my router frequency , problem sorted and from calling to ending it took 5 mins , 2 weeks later I broke my router my fault i knocked it over so a call to talktalk I fessed up said it was my fault and to my suprise the lady I spoke to said to me thats fine we will replace it free , Then she looked at my account and said the package you are on and boosts your paying too much and did me a deal of all deals upgraded my account to broadband plus with unlimited uk calls including 0845 0870 and got the 500 mobile mins now 1000 boost and the international deal all for £24.75 a month no one can beat that , so months go by all good no probs until one day I get a welcome call from talktalk for a random person I was like no im not him but I am on talktalk the lady was miffed as she says the numbers are predialed on her screen , we both laughed it off and thought nothing of it , then with in 24 hours getting messages off people asking why im not picking up my land line I picked up my phone theres a dialing tone all in order as it seems , I called my mobile then saga begins I seen the number on the caller display , it wasnt my number ,
This is now where talktalk starts to become a problem I had to call them repeatedly to resolve the issue as I twigged by asking in my flats as we live in a block of 15 it was a new person who had recently moved in , the openreach engineer had managed to swap our lines in the junction box outside our flats , but try telling that to some one in manilla they basically couldnt digest the issue and also the same time I was waiting for a brightspark to install my youview never showed up , so by monday after ringing customer retentions kicking off demanding to end my contract again fobbed off saying it takes 3 to 5 days for a manager to deal with a complaint , still stuck with someone elses phone n bb service and they have mine , basically talktalk blaming open reach so I finally get a call off open reach this rude guy , when I told him the issue he was saying thats not my job you need a home visit im an exchange engineer ring you provider and make an appointment , so im ready to tear my hair out not , so I finally rang talktalks head office left my issue and complaints , then I get a guy call me to say he is from the dheif executives office and he is personally dealing with my account , finally we got to the bottom of it , yes it was open reaches fault not directly talktalks but the issue is talktalk and openreach have a very poor communication system as the bt guy when he come to my house explained , the work blind with just a job number and no line or work info theese errors especially buildings with multipul lines going into the building sometimes the cant figure out whos is whos because they just dont know unless the number is given on the job sheet talktalk dont due to customer privacy but a huge ball ache for the engineer , after 22 days I was back up and running with my own service and I negotiated 3 months free service as a £75 credit , so if you have any major issues ring talktalks head office and ask to speak to the cheif executives office they are the powers who be , but on that note I am happy with what I have and when my sister moved house and told her to get talktalk for the prices and deals shes never had an issue her self apart
apart from that line switch blunder I never had no problems
Having recently dumped Virgin for constantly upping their package charges and hitting me with outrageous phone bills, I decided ( after some serious research) to switch to TalkTalk. This caused a big problem, not because of TT but with Virgin. ( I will write a seperate review about Them)
I have read hundreds of negative reviews about Talktalk and agree there is some justification to some of the complaints . This is my experience of TalkTalk so far:-
I called TT sales team and asked them to outline in detail exactly what I will get and exactly how much I will pay. I also asked specifically about additional and/or hidden charges. Having satisfied myself about what I was going to get and how much it would cost, I then questioned them about technical issues such as upload and download speeds, ping/latency (important if you play games online). I was assured that, TT had a new line into the exchange which was only 400 metres away I should get close to the advertised speed (14Mb) Having read various reviewers complaints about low speeds, I questioned this and they replied that the least I would get would be 9.6Mb and the max would be around 20Mb. (20Mb with TT. Nah!) They also told me that I would need a new phone line and I would have to pay a connection fee ( fair enough!). I told them I would call them back the next day and ended the conversation, declining to sign up there and then. (Important!..never sign up after the sales pitch). I then did my research ( very important) to verify their claims. I checked Speeds in my area, checked the location of the exchange and talked to a few people I knew with a TT service. That done, I signed up and was told they would sort out the switch with Virgin. ( No they did not!)
I was given a date for the engineers to call to connect the new line. They arrived bang on time only to find a fault on the line. Got to give those guys credit, they were up and down the street, crawling about my basement and all sorts trying to find the fault which was traced to a break in the line under my neighbours house. ( What nitwit put it there?) Problem solved, they connected the modem which had arrived in the post a few days before. I was given an activation date and sure enough my service went live bang on time.
As I had signed up for TalkTalk Plus, an engineer then came to install the YouView box. Again, this occurred bang on time and I was up and running with no problems.
My Talk Talk experience a few months down the line:-
Initially my Download speed was around 13.5Mb, Upoad 0.8, ping 123ms.
Then I twigged that, as I was using the WIFI connection, the system thought there was a fault when I turned it off and reconfigured for a more reliable (slower) connection. I connected the PC to the modem with a cable and within a day or so the speeds stabilised at about 18.5 Mb ( I got 18 with Virgin cable). the upload remained at 0.8 ( below national average) but the ping went down to 50 - 55 ms which is on the borderline for online gaming. Once I did that, the speeds have remained stable and despite claims that TT choke the speeds if you use P2P Torrents at peak times, downloads were very stable.. not quite as fast as Virgin but a heck of a lot more stable and consistent. TT Essentials are subject to this but TT Plus operates a 'fair Use' Policy. One BIG plus is that I was still able to browse during a Torrent download whereas with Virgin, this was impossible.
I'm altogether a Happy Bunny with TalkTalk so far with the following reservations:-
* They did not ( as promised) organise the switch with Virgin which caused me a bit of hassle.
* I could not for the life of me activate the free LoveFilms subscription which was useless anyway since it was not viewable through the YouView box.
* They were a bit cheeky charging £50 for the Engineer to install the YouView box as it only took 10 minutes and could have been done easily by a 12 year old with learning difficulties.
* They did not make it clear that you cannot record On Demand programmes. This is a technical limitation of the YouView box which I only discovered when I read some online reviews.
* They did not tell me that people would laugh at me when I told them I switched to TalkTalk.
* You will need to be sitting on top of the exchange before you will ever get close to 20Mb speed.
Virgin: 18Mb download, Horrendous, phone charges, Limited Freeview TV..
(Ave) £65pm including very modest phone usage. Charges constantly being increased. Torrent downloads unstable and slowed down browser.
TalkTalk:- 18.5Mb, Free Calls, Free YouView TV. Fixed Cost £31pm.
Very Stable connection and Torrent downloads did not slow down Browser.
To some of the negative reviewers:-
It's a bit mindless to complain about low speeds if you are miles from an exchange.
You'll never get TV streaming with less than 5Mb connection. (See above comment)
Equally mindless to whinge about poor online gaming when a quick Google search will tell you your latency is too high. (You need minimum of 50ms)
Many minor technical problems can be sorted quickly online by logging onto the TalkTalk Forum.
ASK QUESTIONS AND DO YOUR RESEARCH FIRST!
Altogether quite happy with My TalkTalk Package.
Just hope it stays that way so I don't have to learn Urdu to talk to customer Service.
Just of the phone to these cretins "If wit was a sh#t, they would be a prize t#rd" , details came through for some person in my address, and a letter from BT saying that they were sorry to lose me, 30 sec call to BT sorted out my end. Trying to stop mail coming through to my address a whole different kettle of fish. After speaking to cretin number "in customer service" employee of the month goes to the woman not UK based who asked for details and then of the account. I said the persons name the envelope came through with and she then said you are not this person, I said no this is my address stop sending mail here. She then said on my system is down you will need to call back later. I said I ain't calling back you write the details down and sort it when your PC is working. I cannot do that I am not allowed to, I said ok let me speak to your supervisor, I can only do that if there is a problem. I said there is and its me, so let me speak to the supervisor silence .. I said hello think I had been transferred. I can't be helping you PC not working, I said again ..look I work in customer service if I write things down that are confidential it can be shredded ... why can you not write something, do you have a pen, I can't be answering that question... end of call arrrghhh... call 09.29am this morning and Talk Talk like I said on the phone I am busy have things to do, if I have to call you again I will charge my admin fee of £25.00 per call
Aura Topp found this review useful
Having never had a problem with a BT landline these guys managed to mess up my 73 year old mothers phone line within 2 weeks.
I then phoned to resolve the issue - I won't bore you with the details, but alllegedly they have the 1 1/2 hour of phone calls recorded.
I can only assume that they rely on you hanging up.
Two of their favourite phrases are 'Ok'' and 'I will just put you on hold'
Do not, in any uncertain terms use this service
Have had problems with my sky broadband recently and moved to talk talk. The day I ordered talk talk, I reiterated I needed smooth switch as I work from home. I was reassured numerous times it would be. I was told a new line would be installed as part of deal.18£ a month for a year.so I took it.was due for connection on 19th feb, few days ago.on Sunday 17th I receive email that advised me to set up my online account which I did.once on it, it said my router be with me 4 days before connection.well, it was only 2 days to go so i called them. A lady told me that I wouldn't recieved my router until a confirmed appointment was made.( I was given one when I ordered!). I told her i had one. Her response was that there was a delay by BT as they were installing a new line and they were working out how to connect me, was exactly as she said it. I asked why I hadn't been notified of delay and she simply said 'I'm sorry''. So I asked to cancel as not been activated yet. Out through to cancellations team.a guy came on and said all was ok and I was being installed on 19th. I told him what I was told by previous woman and he said he would double check and be 2 minutes. 10 minutes later on hold a different man comes on and says exactly same as the first woman did. I asked to cancel. He said this was standard procedure for a newly installed line. I said I was reassured i would be switched smoothly regardless of a new line or not. I asked how long it would take to get connected and be said 'to be honest i am not sure'. Apparently engineer on 19th was going to assess my property. So i cancelled and went to BT who have assured me that from august fibre optic broadband is available and will be transferred free of charge and will pay no more than what i am now.I've been warned about talk talk before and wish ii had listened. Absolute shambles of a company who don't know what they are doing. Avoid at all costs.
Have been with talk talk for years and had no problems, v happy with service.
Recently had an issue where an engineer that talk talk sent out drilled throiugh the wire of my other talk talk service. Engineer came out an noticed straight away previous engineer mistake.
Talk talk waited 2 months then charged me £50 for this when it was their mistake.
Then after rinign various times and discussing with at times unapologetic & rude staff
I was told that it was my fault so would be charged for this!!!
Aura Topp found this review useful
I recently koined talk talk rather weary about what service i would receive as you only ever hear of the things they have done wrong and not what has been done as described. My speed is 11meg so 3meg faster than my estimated speed. No serious problems atall. Would have been 5 stars if it wasnt for the fact that if you are downloading a large file durin peak times they will slow the download (it does state in the t&c this will be done to ensure best service poss to all customers)
They made an appointment with me toup grade as I have been with them for a number of years, because my internet is so slow. we gave the a date. they sent us the new hub sent a text 2 days before installation. I had to have a day off work.they booked a time between 1300 & 1800. waited in. No one turned up, phoned the call centre at 18.30 they said the enginee may be delayed & will be with me. No phone call back No text so phone back & waited approx 45mins on phone to the call center tobe told sorry there is a fault on the line. phoned back next day said they had book me in at a time that I could not make thank god I cancelled the contract the call centre told me that they do not have a phone number for there engineers.can you believe that.after complaining they put the phone down on me twice.
I have been with Talk Talk for several years and up to now I was very happy with them. About three weeks ago, I have contacted them to notify the lack of broadband speed lately and they have offered the Fiber Optic, (during the conversation the line went down and I had to call and start again with another sales agent).
They fixed an appointment with the engineer, and they told me I should call them if the router didn't turn up 2 days before the appointment. No router, and I wasted 2 hours with their useless Call Centre in India trying to communicate that I had no received the router or anything else in writing regarding the new installation. I was I have been with Talk Talk for several years and up to now I was very happy with them. About three weeks ago, I have contacted them to notify the lack of broadband speed lately and they have offered the Fiber Optic, (during the conversation the line went down and I had to call and start again with another sales agent).
They fixed an appointment with the engineer, and they told me I should call them if the router didn't turn up 2 days before the appointment. No router, and I wasted 2 hours with their useless Call Centre in India trying to communicate that I had no received the router or anything else in writing regarding the new installation. I was passed to 4 different departments and every time I had to start to explain everything from the beginning. In the end they confirmed (verbally) that the router was going to arrive before the engineer. On the day the engineer didn't turn up, neither the router. I had no phone call or emails, just wasted 5 hours waiting. I tried to call, but every time I got through somebody, the line went down and nobody called. Eventually, 2 hours later, I have managed to get through somebody that promised to call the day after to explain what happened and fix another date for the installation. No phone call was received, instead I have received an email two days later with a new date. No apologies or explanations.
We have tried to cancel our broadband as moving abroad but they cannot seem to understand as i month later they are still billing us and even though they agreed we cancelled and gave them the correct notice they cannot get it right. THE WORST CUSTOMER SERVICE I HAVE EVER HAD TO DEAL WITH. INCOMPETENCE IS TOO POLITE A WORD FOR THIS AWFUL COMPANY!!!!! PAY THE EXTRA AND GET BETTER SERVICE IT IS WORTH IT!!!!!
Placed an order and the first availible instalation date was in a month time. Thought 'fine, don't bother me'. Paid in advance for a whole year for a line rental and obviously expected everything to be done on time. When it came to the instalation date no one turned up, no one rung that they're running late or they won't be in. When I called cust service they couldn't explain why and what happened. Emailed me two days later that I can go online and re-schedule my instalation which was another two weeks further. What a lot of cra..p.. So I emailed them to cancel the account and asked for a refund. Got a reply saying that everything has been sorted and should take an effect in 24-48 hrs. After this still no money in my account so had to chase them up again so they asked me if I would prefer cheque or direct transfer to my account.. After all this they said I have to wait around 10 working days to receive my money back. WHAT A WASTE OF TIME AND MONEY! DO NOT EVER GO FOR TALKTALK!!! WORST COMPANY EVER!!!!!
Read all the reviews and you will have an idea of how poor this company really is. The same issues experienced over and over again with no sign of it getting better. The worst broadband service, the worst telephone service and the worst customer service. I am surprised they are still in business. It's the cheap offers that lure you in but they are cheap for a reason. If you waste your time and money (and believe me you will be on the phone to them more than not - if your phone works that is) by signing up with TalkTalk it won't be long before you are writing the negative review. STAY AWAY!!!!
My internet has been going off for about 4 months. i get 30 seconds of broadband, and not only broadband, its not even half the speed it's supposed to be. well anyway, i enjoy the 30 seconds and then BAM!- it shows "Limited or No Connectivity". i wanted to say its not my PC's fault- it does the same at the same time with laptops. i checked absolutely everything. They said that the BT is changing the fibre- what a load of crap. Customer service- even worse. they can't call you back even though you give them your number 3 times.
I decided to look around for a better broadband deal and kept coming back to TalkTalk. I run a business from home so needed the TalkTalk Business package to ensure bandwidth and improved upload speeds. TalkTalk were offering an unlimited package for what seemed too low a price - a third of what I was paying at the time so, despite the poor reviews, I decided to take the plunge. I had to make sure the switchover took place after 5th February because my contract didn't end until then and I would be saddled with a fee if I switched before that. TalkTalk were very helpful and organised the switchover for 7th February. As I work from home I was concerned that I wasn't offline for too long when the switchover happened but I was assured there would be very little downtime. As promised it was seamless, although it did take place during the day rather than at night, which is when I was told it would happen. However, as soon as I realised I had lost my broadband connection at about 1.30pm I assumed it had switched so put the TalkTalk details into the router, restarted and was straight back online. With my old provider I was getting around 6.7Mbps on average. TalkTalk told me I should expect to get around 7.1Mbps with them, so not much difference really. I'm actually getting 10.5Mbps so am very pleased. So far, TalkTalk get the thumbs up from me.
Well the slow Internet connection and the fact I cannot get a decent person to talk to has driven me over the edge. Recently our phone line outside broke, we did inform talktalk about two months ago about the line looking very weak and pretty much asked them to come sort it - after all what am I paying for if they can't fix it? We tried for weeks until finally the line broke. Now left for two weeks with no phone line - very dependent as my elderly father relies on our phone line to be free to contact us. We've had nothing but trouble, everytime we ring we get told not to worry and that the engineer will get hold of us in good time. First we were told within 48 hours, then it went up to 72 hours and now every time we try and get in touch, it's the same story.
Frustrating experiences with the call centre, everytime I made a call to try & resolve the slow broadband speeds. The same script is read out everytime you call, sometimes the call centre staff are difficult to understand & do not seem to understand the problem I am having with the service.
Talk Talk may offer good value for money but I would rather pay more for a UK based customer service centre, that understand your problem.
I have therefore requested my MAC code today & BT here I come!
Aura Topp found this review useful
I would not reccomend talktalk.From the begiing i experienced poor gaming experience and would lose games that i previously would have won easy had it not be lagging. The internet has been non existent today with pages failing to load. Customer service phillipine based with poor assistance.The tv is ok but i would much prefer good un hindred gaming and good fast internet. Back to Bt at the end of the year . It is worth the extra cost. I think if they cannot provide un interuppted broad band then we should be allowed to terminate our contract. Why do we have to saty if you cannot provide what we signed up for. Totally unacceptable.
TalkTalk were my choice of internet suppliers simply because of choice, they have failed to send out technicians on aranged dates, misled me in phonecalls, and all in all failed to supply internet in my property after four months of waiting. Do not go near this sneaky and awful company.
The cmpany has steadily gone down the nick since take over of tiscali. have read all the previous comments and agree wih them all. it's NEVER their fault, but they tell lies, they know they are having technical problems but will not take responsibility, offer compensation or apologise. if i could find another broadband provide who also hosts my websites i would change yesterday! PLEASE if anybody out there knows of an lternative, let me know. Thanks guys.
I was without Internet service for 5 days in one month. 4 of those days was in one week. I wish I had never joined them. I had to pay £300 just to get out of the contract. The very rude and unhelpful customer service department tried to force me to stay with talk talk despite the fact their service kept going down. Talk talk also tried to arrange an engineer to visit my premises for a fee of £50 to check a fault that did not exist. Talk talk finally admitted that they were experiencing network problems
NEVER SiGN UP WItH TALK TALK, more trouble than an unfaithful lover!
we had talk talk in work its terrible internet provider.its cheap and stuff what do you expect, but really its better to pay that extra 10 quid and have proper internet with proper speed then internet that gives connection lost 500 times a week. you will regret find proper internet provider instead.
I started out with Tiscali (good) who then got taken over by TT, service good at first but downhill all the way since then. First router had dodgy switch, reluctantly but quickly replaced, OK-ish to start with, but broadband steadily got worse & worse, lagging, regular resets required, slow to load, hanging - UGH! And every time I phoned their f***ing call centre, the script was read out & the problem was passed back to me.
I had everything changed - new computer, line from street to house, BT box, cable to router, router to computer, line tested, the bloody lot. In desperation I bought myself a new Netgear router, and I haven't looked back since - obviously that was the problem all the time. They will not allow me early termination (should be allowed by law - f*** you TT) without paying for the rest of my term. When I tried arguing this with a near-impossible-to-understand Indian (poor sod on a pittance), I got told to phone customer services on a UK number, did that & got back to India again.
By this time I was incensed beyond listening to a repeat of the bullshit, so I am stuck with TT for another few months. If I ran my business like this, I would be bankrupt by the end of the first morning, and would probably be floating face down in a murky river somewhere.
Aura Topp found this review useful
My set-top YouView box developed a fault today that rendered it useless. I reported this to TalkTalk and was told the box would need to be replaced. I was then told the soonest an engineer could call would be in 10 days. So now I have 10 days without the TV service that I pay for. That is rubbish service. Even telling them they had lost a longtime customer didn't bother them.
It's not like I live miles from anywhere, I live in London. Why such a long wait? Do they only have 3 engineers? I cannot believe, in the next 10 days, they can't find one engineer to spend half an hour (which is all it would take) to unplug my box and plug a new one in. Ridiculous.
10 days is an unacceptable wait, and they have lost a customer. I will be changing providers as soon as I am able, and I will NOT be recommending Talk Talk to anyone else, hence this review. Hope it helps others decide.
Aura Topp found this review useful
personally your broadband is a joke!! i play xbox quite often and often am signed out and lose my matches on fifa! got to the final of the 'best of the best' cup FINAL and was signed out after 15 minutes into the game!! ive rang up a few times and it took me ages to get through to the right person. for once in my life i'd love to have great connection but i cant see this happening any time soon! quite frankly im disgusted in the service im paying for each month! im not angry im just disapointed :( sort it out otherwise im off before you can say billie jean! that is all thanks
I stupidly signed up with talk talk in July last year. I cancelled after two days, taking advantage of the 14day cooling off period. They tried to fob me off by saying there was a 14 day "settling down" period on my line, which lo and behold, happened to coincide with the cooling off period! I told them to cut the crap and stop telling lies, and to cancel my account. She said she couldn't do that, due to a "fault" on the line!
In the end, I contacted dido Harding, the CEO, who put me in touch with Laura Whittam, who is the manager of the CEO,s office. Her details are below. I strongly suggest you all bypass the stupid Indians, and go direct to them.
Dido Harding: Dido.Harding@talktalkplc.com
Laura Whittam, manager, CEO's office: email: email@example.com
tel: 03330 031 158 (direct line).
1038858 (internal line).
From the day i first called talktalk they lie and are very rude , they dont even now how to speak to customers. If i spoke they way they did i would more likely be sacked. Ive been waiting 3months for them to install my tv but still im waiting they dont even call to arrange installation i have to call them and argue with them to get anything done. They promise to get things done over a month ago but still no word. no one can belive there promises. now i want to cancel but they have all ready charge me for tv installation but they havent done it yet and want cancelation charge. i wouldnt suggest them to any of my friends and family as they are shit.please go else where as all you get is a headach.
I Totally Agree with Jonathan. I have Talk Talk Phone, Broadband and Mobile service, have had the landline service for over a year now. The Broadband constantly goes down ( Usually in the early hours of the morning) I can't and never have been able to view BBC I Player or 4od as they both keep buffering. The phone line goes off every now and again ( worst being for over 2 days) I called Talk Talk from the call box over the road cost me £2.60 just to be told that there was a fault and there was no time frame as to when it would be repaired. The Modem switches off if my pc or laptop are not in use. Meaning my SKY TV box and mobile do not get an internet connection unless pc or laptop are switched on. I inquired some time ago about changing my number and was told " We can't do that you'd have to have a brand new line installed" Lastly my mobile ( Runs on the Vodafone network) I do not get a signal in certain parts of Dundee and Perth. Also when I got my mobile it was faulty had to send it back was over 12 days without a phone but still being charged. Worst Service ever. I am taking my service back to SKY in a fortnights time.
They boast about the fact their call centre's are in the UK but most of their staff are Indian and can't understand a sodding word you say. in 18 months of being a customer I think I have spoken to a British person once. I'd seriously twice before even considering Talk Talk as a service provider!
Aura Topp found this review useful
If you are considering taking out a new telephone and/or broadband package, the options made available to you by Talk Talk look great in the ifrst instance - they would have you believe that the service works fine and the costings are very competitive. Its is truew that the are cheap comapred to some toher service providers.
Believe me, you very much get what you pay for with Talk Talk.
In the last 18 months as a customer, our telephone system has been reasonably robust, only developing a fault 2 or 3 times, but the broadband is constantly on and off and is ridiculously slow. However, the problems really start when you try to get any of these problems resolved. It is impossible to contact anyone online or via email, the call centre is unresponsive, and when you do get through to them, it is almost impossible to understand what any of their call agents is saying. They must surely know that their product is bargain basement and at the low end of the quality spectrum but even so they will always try to take you through a full rigmarole where the blame is placed on the customer before admitting there service is poor.
Take my advice and go elsewhere unless you simply can't afford anything better, and if thats the case, you probably can't afford a phone or PC anyway - this isn't value, its cheap and nasty
I moved house in May and when checking out speeds and prices for home broadband I was told that if I left my then current provider (plusnet) they could offer me cheaper and faster broadband so I accepted. Fast forward to the middle of November, my phone line is dead and I am left without phone and broadband. I reported this to talk talk who said they would send me an engineer on the 24th of December!! They also told me that as long as the fault wasn't found within my home I wouldn't be charged the £50 call out fee. Fast forward to Christmas Eve, the engineer comes and after some poking around he informs me that the problem is with the part of the line that BT maintain so they need to be contacted so they can fix it. I rang talk talk that same day and fed this back to them. I told Imran exactly what the engineer had said and what had happened previously, his response was "you will need to call me back when you are at home from your land line so I can do a line test and then if you need an engineer I can arrange that" that pissed me off straight away, he clearly hadn't listened to a word I had said. I told Imran in no uncertain terms that he hadn't listened to me and repeated that I'd already had an engineer and that what I needed was for him to escalate this to BT. After some 'gentle' persuasion he did so, telling me that it would be fixed by the following Monday. Today, I still had no phone or Internet and to my knowledge BT have not been informed of the fault, what I do have though it a bill for £70, apparently they decided to charge me for that engineer they told me I wouldn't be charged for after all. I've lost count of the number of calls I've made to them now and the number of times I've been hung up on. During one of my recent calls to their loyalty department i was disconnected, when I rang back and asked to be put back through to the loyalty department I was told it was closed, I told them that I knew they were open as I'd literally just been speaking to somebody, the man then replied ok mam I can put you through. After some time arguing with an employee in the loyalty department my friend took over as I was at my wits end and getting no where. At this point the employee told me that even though I had given verbal permission for my friend to talk on my behalf he wouldn't talk to her his words were "that's not the way we do things here mam" it was a total disgrace. Talk talk have refused to reimburse me for the services I've paid for and not received, they still have not fixed the line they offered to send me anther engineer on the 23rd of January, I have declined. Today I contacted plusnet and they will be taking over my services in 2-3 weeks, I can't wait to no longer be associated with talk talk.
Aura Topp found this review useful
Our parents told us they were moving to Talk Talk, without prior warning. Then the problems began...... they gave my father a different Christian name and surname! They said it could not be changed and then when telephoning them, he had to use the 'false name' otherwise no one would be able to locate this account! This is one of many problems our parents encountered, which was complicated further due to overseas call centre staff.
Thankfully, I came across this website & reviews and emailed the link and they cancelled before the 'live' date.
We are all so relieved.
Many thanks to the reviewers on this website.
PS they even tried to make our parents change their minds by offerng a 'goodwill gesture'
To reply as a company, please sign up here.