TalkTalk reviews

TalkTalk reviews

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Review by confirmed purchaser

Had to find details

I struggled to find answers to outstanding questions and the call centre was closed.
I have paid in full now but installation is not until May 6th, will my 12monhs start from today eventhough I have no broadband installed, or does it start from installation?
TalkTalk

Reply from TalkTalk

Hi Rebecca,

Can you please send us a message on our Facebook page at facebook.com/TalkTalk and we will help and assist you further.


Many Thanks,
Mary

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Review by confirmed purchaser

VERY SATISFIED

VERY STRAIGHT FORWARD AND EASY TO IMPLEMENT.
TalkTalk

Reply from TalkTalk

Hi Jonathan,

Really pleased to hear you found the sign-up process so straight forward. If you ever need help or assistance with anything in the future to get in touch with us via our Facebook page at facebook.com/TalkTalk and we will be more than happy to help.

Many Thanks,
Mary

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Review by confirmed purchaser

Very simple sign up. Not enough information about the up front costs.

Having compered this deal it looks by far the cheapest around. The sign up was very simple and straight forward. The one let down was the lack of information about up front costs untill after the credit checks were compleated. I would have prefered to have all the fact right at the begining rather than a shock half way through.
TalkTalk

Reply from TalkTalk

Hi Ian,

Really pleased to hear you found the process so simple. If you ever need help or assistance with anything in the future, do get in touch via our Facebook page at facebook.com/TalkTalk and we will be more than happy to help.

Many Thanks,
Mary
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Review by confirmed purchaser

Simply

quick and easy to setup, no problems so far..
TalkTalk

Reply from TalkTalk

Hi Benjamin,

Thank you for your message and welcome to the TalkTalk family. If you need help or assistance with anything in the future, do get in touch with us via our Facebook page at facebook.com/TalkTalk and we will be more than happy to help.

Many Thanks,
Mary
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Review by confirmed purchaser

friendly service and clear information

I have just purchased the essentials package with the help of Caine Alvey. He provided all the information I needed, answered questions some possibly not often asked, gave advice and was generally very pleasant to talk to. There was no element of hard selling.
I contacted talk talk due to a leaflet received in the post which was simple but had all the information needed. In comparison to virgin medias book which had far too much information which was off putting hence my decision to use talk talk as my provider
TalkTalk

Reply from TalkTalk

Hi Vickie,

Really pleased to hear you found the process so straight forward and simple. If ever you need help or assistance with anything in the future do let us know via our Facebook page at facebook.com/TalkTalk and we will be more than happy to help. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.


Many Thanks,
Mary
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Biggest mistake of my life!!

I stupidly signed up to Talktalk & a bt telephone engineer installed my new phone line at the bottom of my stairs even though I said I wanted it in the living room, he refused - he clearly couldn't be bothered. When I plugged in my router I had to use an extension cable to fit in the plug for my phone & the plug for my router. So I now have a massive tripping & fire hazard at the bottom of my stairs. When I phoned up Talktalk to complain about this, I was told that if the engineer put it there then that is where it should stay! So I complained to the Ombudsman about this - still waiting on a reply. Then my Talktalk TV box arrived & to my horror, I realised that the TV must be plugged into my router - which is in the hall at the bottom of my stairs! This doesn't make sense! Am
I supposed to drag my TV into the hall & watch it there! I was then on the phone to Talktalk for an hour trying to get this resolved. Apparently I could just run extension cables into the living room. So my house is to become an even bigger danger. Eventually they agreed to move my phone line, I had to stay on the phone as they filled out the form for this request - apparently I have nothing better to do with my time. I was told that an engineer would phone within 48hrs to arrange a date - that was 3 days ago. So again, I phoned Talktalk this morning,only to be told that they didn't have an update of this on my account! I was then told that it was passed to a manager & someone would phone today. I don't believe they will phone. I am sitting with no TV - even though I am paying for it. I have a fire & tripping hazard on my stairs & when I asked to cancel, I was told that I would have to pay cancellation charges! This is ridiculous - this is all their fault. They then had the cheek to phone me about taking out a Talktalk mobile phone! Trying to complain to Talktalk gets me nowhere - there online help is just trouble shooting & phoning gets me nowhere. I plan to write to Talktalk & give them bad reviews where possible.
Mairi Kate
TalkTalk

Reply from TalkTalk

Hi Mairi,

Many thanks for your comment and sorry to hear of the issues you have been experiencing. Can you please send us a message on our Facebook page at facebook.com/TalkTalk so that we can assist you further.

Regards,
Mary
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Review by confirmed purchaser

Signing Up - Pretty Good

Process was a significantly less traumatic experience than signing up for some on-line retailers! The application was logical and the background operation worked in real time despite the failings of my current provider.
TalkTalk

Reply from TalkTalk

Hi John,

Thank you for your comment and really pleased to hear you are now part of the TalkTalk family. If you ever need help or assistance with anything in the future, do get in touch with us via our Facebook page at facebook.com/TalkTalk and we will be more than happy to help. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.


Many Thanks,
Mary

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Review by confirmed purchaser

Easy peasy lemon squeezy

Very user friendly and easy to use, had no problems at all processing my order
TalkTalk

Reply from TalkTalk

Hi Matt,

Many thanks for your comment and really pleased to hear you found the sign-up process so easy. If you ever need help or assistance with anything in the future, do let us know via our Facebook page at Facebook page at facebook.com/TalkTalk and we will be more than happy to help.

Regards,
Mary
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Review by confirmed purchaser

BRIGHT, PROFESSIONAL,VERY HAPPY.

FULLY EXPLAINED AND VERY HELPFUL
TalkTalk

Reply from TalkTalk

Hi John,

We're really pleased to hear you found the signup process so straight forward. If you ever need help or assistance with anything in the future do let us know via our Facebook page at facebook.com/TalkTalk and we will be more than happy to help.

Many Thanks,
Mary
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Review by confirmed purchaser

Simple and easy

From the outset i found the process of conecting to TalkTalk very straightforward. The person dealing with my ordder explained everything in simplistic terms--even a man could understand !!
TalkTalk

Reply from TalkTalk

Hi Andrew,

Thank you for your comment.If you ever require any help or assistance do get in touch with us via our Facebook page at facebook.com/TalkTalk and we will be more than happy to help. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.

Regards,
Mary

This review has been reported to customer service by the company for violating other Trustpilot Guidelines.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

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Review by confirmed purchaser

Easy to use

It was really easy to navigate, all the points were covered and detailed for you. It conveyed clearly what each package included and what benefits they included. Great site.
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Review by confirmed purchaser

easy

great, so far
TalkTalk

Reply from TalkTalk

Hi Alan,

Thank you for your comment. If ever you need any help or assistance with anything in the future, do let us know via our Facebook page at facebook.com/TalkTalk and we will be more than happy to help. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.


Regards,
Mary
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Review by confirmed purchaser

Speed?

I would love to know the speed you can provide both Download and Upload....
TalkTalk

Reply from TalkTalk

Hi Sandro,

Can you please contact us via our Facebook page at facebook.com/TalkTalk so we can assist you further.

Many Thanks,
Mary
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Review by confirmed purchaser

hope the talk these have talked is true and all goes trouble free

all went well,but the proof will be if the change over is trouble free.have put my faith in the gods
TalkTalk

Reply from TalkTalk

Hi Alan,

Many thanks for your comment. If ever you need help or assistance with anything in the future, do let us know on our Facebook page at facebook.com/TalkTalk and we will be more than happy to help.

Regards,
Mary
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Review by confirmed purchaser

quick n easy sign up

i found the web service quick, easy and 'plain talkin', thanks
TalkTalk

Reply from TalkTalk

Hi Cliff,

Thank you for your comment and welcome to the TalkTalk family.

if ever you need any help or assistance with anything in the future, do get in touch with us via our Facebook page at facebook.com/TalkTalk and we will be more than happy to help. Also, if you like us on Facebook and follow us on Twitter @TalkTalk_UK you can keep up to date with all of the latest TV shows and films coming to TalkTalk TV, you can also take part in some of our fantastic competitions, games and giveaways.


Regards,
Mary
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Review by confirmed purchaser

So bad customer service

I seen online they are giving free installation charge but customer service people are charging £50 then there taking of our voucher £25 as well don't call the cutomer service go and do it online whatever you need this my
experience
TalkTalk

Reply from TalkTalk

Hi Athambawa,

I'm really sorry to hear this has happened. If you ever require any help or assistance, with anything, do get in touch with us via our Facebook page at facebook.com/TalkTalk and we will be more than happy to help.


Many Thanks,
Mary

Britain's lowest priced TV, broadband and calls

Totally unlimited broadband

No usage caps or speed reductions, even at peak times

Evening and weekend calls to UK landlines

Enjoy free calls between TalkTalk landlines

Free YouView Box

Usually £149. Includes 7 day catch up on your TV, pause and rewind live TV, 70+ Freeview channels, some in HD and add extra channels including Sky channels and kids TV, one month at a time.

Smartphones from £5 a month

Save with TalkTalk Mobile. We offer our customers consistently good value on TalkTalk Mobile all year round, helping to make TalkTalk homes better off. We offer mobile phones, tablet bundles and SIM plans.

Limited Offer

£6 a month for 6 months (£8.50 thereafter) plus £15.95 line rental.

Visit TalkTalk

Category

TalkTalk is ranked 168 out of 183 in the category Mobile & Internet

TalkTalk is ranked 3 out of 4 in the category

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