Talk talk - Very unhappy having been with talk talk for years - just moved house and after only a week we have constantly dropping broadband - the "manager" can't get an engineer to fix the problem for 2 weeks, won't talk to my wife because she isn't the account holder and expects us to take a day off work so that the problem can be solved. In addition Talktalk have just put their prices up because they "are providing a so faster and more reliable service" ROFL
So that's the internet and the TV up the spout for a fortnight whilst we pay them for a duff service and total lack of customer care!
They sent me an email telling me of an increase of prices because the Internet is now faster, that's rubbish I will contact every office of standards to get this people in the position they deserve, prison maybe. The Internet still the slowest ever and they will charge me more.
Well we will see.
Wonderful on initial sign up of contract very helpful. Absolutely shocking service thereafter! Regularly cut off mid sentence after a massive amount of waiting time to speak to an operator who usually passes you through to several other depts so make sure you've got lots of free time to speak to anyone at talk talk! Don't expect to speak to a manager or anyone in authority it won't happen! Definitely don't forget to pay your bill on time or they will cut your service off for a full 48hrs after you've paid it! English speaking operators would be nice as its very hard to understand what's being said! I was with talk talk for over 2yrs for broadband/homeline/mobile and never notified I was clearly on the wrong plan for usage consequently paying over the odds! Have switched provider altogether and much happier with my wonderful services and plan.
Richard de Meath found this review useful
Cuts off so they get an engineer out then he changes router still same but it's still my line?? Get told to ring back so they don't have to sort it i WOULD NOT go to them a u will only get 4 months broadband in your 18 month contract !!!
Basically we have had Talktalk almost a year now and the internet connection keeps cutting out. It is such an inconvience.
My partner called up and asked for someone to come out and have a look. They sent someone out, changed a wire and an hour later the connection cut out again. Also not telling us on the phone that the 'service' for the engineer to come out would cost us £50. Instead of telling us that there is a service fee they sent a letter checking his that his details were correct and charging £50 DD.
To be honest the service is horrible and I would never recommend it to anyone. Right know my partner is trying to sort out the £50 he suspposably owes them. They didn't even fix the problem. By the way, they sent a letter almost 1-2 months after the service check too!!!! They are hurrendous and we're changing as soon as possible.
Talktalk cut our internet and phone line by a mistake. Theoriticaly, if it is easy to switch off, it should be easy to switch back on. Practically, Not gonna happen. My partner called on Sunday, and they promised someone will call the next day to sort it out. No one called. So my partner called them again. Given the same promise, and they said some one will email us to acknowledge the problem . And nothing happen the next day. So my partner called again. My partner asked them to send an email at that moment so we know that they are dealing with the problem. Guess what? No can't do. Everyday we called, it will took more than 10 mins to get through, more than an hour phone call by mobile. And they think we'll be fine without the service. My partner and I both have our own personal business run from home. I had difficulties in dealing with my clients. I can't receive and send my project as a graphic designer. I spent pounds on mobile data as I ran out of data allowance. I had to reject a project because I can't receive the images without an internet. Do people work for talktalk consider that. NO. They couldn't care less. They have the money we have paid, and can't be bothered. They refused to fix a problem they cause. And they still not doing anything. It is the 4th days with no internet. Why do incompetence people can get a job? Might as well give it to peple who need it more but actually care in giving a competent service
A few weeks ago my landline had some connection faults, I could only recieve call in but without sound. However, when I called up for them to check my line for 'fault'. They put me on the line waiting 10 minutes before they finally comepleted this alledged 'test'. That took ~£7 off my mobile credit. They then replied: 'There is nothing wrong with your line.' They had conned me of 7£ for waiting for them to complete their stupid test!
After this, I called again, this time a woman picked up. She was more helpful. She didn't run a test, which proves the call before was not needed (ie. the test was not needed.)
But she did offer me a call-in from one of their BrightSparks engineers. I was delighted... But not for long.
Their engineer came along and ran some tests on my line and found that the problem was interference from using a faulty filter box. He changed it for a new one and did some final runs to make sure everything was fine. It was.
A month later my bill turned up, it had risen from ~£9.00 to £60 pounds. I was outraged! It turned out that I was charged £50 for an engineer to fix on of THEIR problems! After all, I did get my filter box from TalkTalk. This meant I was charged because TalkTalk sent me faulty equipment! Is it my fault the box was broken? NO!
I was scammed of £50 because I was using bad equipment TalkTalk sent me!
I have been with them for a few years, no issues with the phone and broadband. Then they rang and offered me last month the tv package. The offer included tv gift (free box sets) and a free kids tv channel called scamp, which swayed me to sign up. Without any notice about 2 weeks after I signed up they removed it all . I feel they used this to gain customers and still promoted it even though they knew it was being removed. They do not care that they lied, cheated and ripped people off. Got an email after my initial complaint, thanking me for understanding. I do not understand and have told them so. Awaiting another standard issue reply to reply to.
Rude staff, unhelpful staff, no further forward than I was three weeks ago. KEEP WELL CLEAR OF TALKTALK!
My Hub does not connect to my laptop, my android device or my wife's iphone. But somehow this is not Talktalks fault but my fault as quoted by the Faults Manager "there must be a lot of atmospheric interference in my house” (never had this problem with other provider’s though). I was told to maybe buy a new hub and they would refund me the money should this solve the problem. Not very good customer service from such a large telecoms company if you ask me! I have also noticed this problem with my hub is on their website but yet I’m still being told this is my problem and NO solution has been offered.
Yet to resolve this problem but will update in a couple of days, an email has been sent to Talktalk CEO detailing this site also.
Watch this space!!!
My Story: Was told 'Superfast broadband up to 76Mb/s', It's their best package for all the family. Spoke to a representative before purchasing, was told "to expect over 50Mb/s". So went ahead and signed up. 1st day after installation (yesterday) was getting speeds of 12Mb/s, which is pretty much regular broadband speed. First tried contacting via online chat. Spent at least half an hour just for them to verify me through data protection. It was obviously a foreign agent as his english was very poor. When asked what speeds I can expect he told me 96Kb/s, I then asked "less than 1Mb/s??" to which he never replied after waiting 10 minutes I decided enough is enough. So I then tried their contact centre, took half hour to get through to their cancellations department. By this time I was so fed up I wanted to cancel my contract. Had real difficulty trying to understand the asian lady in the call centre, when she eventually realised I wanted to cancel she said ok, then placed me on hold for 10 minutes. Finally a lady named Allison answered the phone and she was British and very lovely. She told me that there's a problem with my area's connection and she'll get it sorted for me. She said she'd ring me back today and let me know if it was sorted. So she rang me back at 18:00 and said it was all sorted and have I tried it yet. I've been in work all day so hadn't. I trusted her and thanked her, happy to stay with TalkTalk, even though my 1 day with them had been horrific. So I finally just got in... Yep you guessed it from my headline ^^ now I have 7Mb/s for £36 a month. I'm getting the impression that all they are trying to do is keep me with them through the 7 day cancellation period. Thats the feeling I had the day on the phone when speaking to the asian lady. So tomorrow before I clean my teeth, shower or anything else, I'm going to be on the phone to TalkTalk cancelling my subscription. From reading other reviews could be a task on it's own. I'll update in a week or two to let you know if I have difficulties with that. For now I beg of you all to stay Far Far Away from TalkTalk. Oh by the way if it's any help to anyone, Alison (UK,English) rang me off 08009555511.
I have now been put through to my 14th department. Been on the phone 1 1/2 hours trying to find out why i am still being billed for mobile broadband i cancelled on 29th July. Every department so far has told me they are unable to help. Most of them tell me they don't offer mobile broadband (yes they do) and two departments hung up on me. Even tried the online chat but once they realized i didn't actually want to BUY a dongle they stopped replying.
Have now been told despite canceling this service 34 days ago it was only disconnected yesterday and thus i am liable for another bill for a service i no longer have or want. The mobile broadband service was so unreliable i haven't actually used it for over 3 months - outrageous.
I have decided to end my contract with TalkTalk for the following reasons:
1) The serious breach of data security which I complained about.
2) The terribly slow internet speeds which are far below what I was promised, in breach of contract and still unresolved..
3) The increase of prices on my plan from October 2013.
I was given an installation date on 17th June which was not done till 3rd of July. My line was still not working. They sent different contractors over two months who cant fix the problem and finally open reach engineer diagnosed that line is installed in wrong place. Now they have given me a date to fix it after 15 days. I have been given a date on 11th september to fix the problem. So basically i am running my business without internet since 2 and half months. Now if i will cancel the line i ll have to pay termination charge. saga goes on........
They are possibly the worst internet providers i have ever been with and you are a fool if you stay with them. Heed my warning and never ever sign up with them. From a very very very angry customer.
Using iphone and 3 g to write his as day six of no phone service or internet without any reason from talk talk - called numerous times and nothing but prescripted responses - appalling service.
Sam Willby found this review useful
Hi I REALLY REALLY REGRET signing up with Talk talk for phone and broadband and mobile. My internet is totally unreliable - cutting out several times a day, the noise on my phone line and mobile phone means it is impossible to hear or be heard. Their bills are unclear and I don't know how they arrive at their totals they charge you. I'm desperately trying to get my phone fixed, but all I get is someone reading off instructions parrot fashion telling me to check microfilters etc or I'm being told nothing is wrong with my phone, when there obviously is.. I can't use my phone to phone them so I have to use my mobile but with Talktalk it is equally awful. Yesterday, I tried to cancel my one month rolling mobile contract with Talktalk. I was passed from person to person, could not make out what they were saying, had to repeat the same information for each person. They started off quite pleasant but one accused me of not being the person whose account I was calling about, another had an aggressive attitude and I was almost in tears. I feel helpless and so let down by them. I eventually rang off without getting any further. I cannot wait to move back to my old provider. Talktalk is a complete shambles and I would advise everyone to avoid it.
I am having major problems with talk talk. I put on my computer the other day to check my emails only to find that over night they had wiped them all off. I have tried to complain and to ask them if they can reinstall them but you cant get pass the automated answering message. Their complaints service is a farce and I have not been able to contact them, all you get is a message; we are aware of a problem and they are trying to fix it. When my contract runs out I will not be renewing it with them.
I've having problems in my line for nearly a month. No phone, so I have to ring them from my mobile, spending a fortune because is a nightmare to speak to them, they put you on hold for 30 minutes and then pass to another team for another 30 minutes. Also do not understand a word of what they say most of the times. Still don't have my fault sorted... So no service and they don't want to cancel my contract without a termination fee.
We moved from Sky to Talk Talk 18 months ago, and all was vaguely OK to start with. Within two months, the internet speed had dropped through the floor. Called, got sent round the houses, and across continents to an Indian call centre. The line quality is terrible to these off shore call centres, and when you can't understand a word the 'Technical' (reading off a script) support agent is saying, it makes it worse.
After 20 years in IT supporting companies IT and broadband/ISDN/T1 lines you know when the other person is (a) talking nonsense and (b) has no idea/reading off a script. Luckily I have spare routers so I surprised the agent by swapping out the router, all the microfilters, and setting up the routers from scratch. They kept telling me tests were fine and my landline was the issue and they were going to charge me to send an engineer. In the end got tired of being patronised and lied to by their supposedly technical staff, and their high handed approach. They 'filled up my senses' alright, with vitriol and anger. Terrible, terrible people, gone back to Sky, connection has been stable for two days straight, not 5 minutes at a time with TalkTalk (Or HoldHold/WaitWait as we christened them)
I can't give less than 1 star, otherwise I would have.
Over the past three days I've been helping my pensioner neighbour try to get his Talk Talk landline phone and broadband restored after both went down last week. Although the system acknowledged the fault had been registered, nothing else happened and after four days. he was still without phone or email. Using my phone (I'm on Virgin media); he doesn't have a moible) we then embarked on an endless series of phone calls to find out if anything was being done, and ran into a veritable jungle of different parts of the TT empire, none of whom seemed to know about the others, and none able to provide the simple answer to the simple question "what is being done to deal with the fault". The phone numbers we tried included: 0870 0878777, 0800 8409735, 0800 8409735, 0870 4441820, 0800 0832545, 0800 8001561, 08448 184099, 0800 9555544. They included an incomprehensible response from Manila, sales people trying to sell upgrades, and two people who rang off before our call had been dealt with. Eventually I tracked down the phone number of Talk Talk's Chief Executive - 0203 417 1000, and only then did we get any service, when someone in that office contacted BT to arrange an engineer's visit. (I assume TT use BT telephone lines, so cannot do repairs themselves.) God only knows what my telephone costs will be for hours of abortive calling - though my neighbour will pay.
It really shouldn't be necessary to have to track down an unpublished CEO contact to get this everyday type of problem dealt with.and i can only say how relieved I am that I am with a different provider who has always dealt with any problem I have had with one phone call and within two days.
I have been with "TalkTalk" for seven years but lately they are becoming one of the worst broadband service in the market.
The Internet speed is very poor, it's like 2006 when we had up to 2mb speed and when you want to watch something on-line e.g: Youtube, Vimeo.. you will see the old buffering which you use to see in old days.
As the world is changing everything upgrades but not this company; they stuck to where they were 7 years ago.
I'm considering to change my broadband to other providers and I think you should do the same if you are still attached to this company.
I usually don't write reviews, however now I feel the need to do so.
TalkTalk had the best deal and my transition from BT was perfect. Just plugged in the new router and I was done.
Had to call tech support for a minor issue which was sorted out by a guy called Jay. I did not have to wait, the call was answered immediately. While troubleshooting my phone dropped on the ground which cut off the line. I was prepared to call them again in which moment I already received a call back from Jay. To make it short, the Troubleshooting was successfull.
No issues with the customer service.
Great product and brilliant price! They even have products which BT (and most others) don't offer, for 3.50 a month you get unlimited landline calls in Europe. BT charged me ridiculous amounts to call Europe!
Sam Willby found this review useful
Well I really dont know whether to laugh or cry for these people , I ordered a new line with broadband ,sales man spoke to me over the phone on the 01/08/2013, he said I will get my Land line number within 3 days, it was very critical for us as we needed the land line number urgently, so the condition was to get the number within 3 days , which never happened, on the 07/08/2013 , no number no welcome pack neither a text messaged arrived.
Contact Talk Talk customer help line , spoke to over 12 people , and every single operator said different things , felt huge contradiction in their system as no one actually know what their talking about and what they are doing , all we wanted was a land line number which they couldn't manage to provide it to us after 6 days , I have cancelled my order due to the Fouls promises and Fouls advertisements.
By the way dear Talk talk - you do not ask Email address and Mobile number for the security purposes , when you are already asked for the order number , bank details ,Name and the full address including post code , these are unique ID's !
When they fail at the first stage which is very simple they will fail on other services too for sure.
I recently had enough of intermittent internet and decided to move ISP. I telephoned the number on there website which they state" If you require a MAC code please telephone........", to be told we do not deal or issue MAC codes so just tell your new provider that you do not need one. Three days later i received a termination letter telling me that as i had applied to a new ISP they would now be disconnecting my phone and broadband, even though i am paid up to date. Be very careful when moving to a new ISP as this crowd dont know the meaning of the word smooth transition!!!!!!! My advice, Dont go with them in the first place.
Sam Willby found this review useful
I signed up for an Essential Package on an offer that I would get 6 months free broadband and 3 months free call boost (never asked for call boost as I don't need a land line). I paid line rental upfront for 12 months and then decided to add a speed boost Fiber optics to my plan. The fiber optics is still not installed but I received my first bill for 1.5 months. they have charged me for broadband and call boost (again I don't have a phone and did never request the later!!!). After many attempts to get in touch with them on the phone they told me that they cancelled all my promotion because I signed up for fiber optics (so I say is this how you treat upgrades???). Let's not talk about the fact that they never notified me that they will cancel my 6 months free broadband and 3 month free call boost (that I NEVER SIGNED UP FOR!!!).
Make sure you check your first bill and argue with them as they don't realise you have a contract they should base their decisions on!!!
Following a house move, I signed up to an annual contract, paying line rental up front. TalkTalk were unable to provide the service agreed, although I only found that out by accident when I called to check for an update on the installation. Then followed the worst 3 weeks of customer service I've ever come across. Every person you speak to needs the whole story, can't progress anything someone else started so starts all over again, and I still have no refund. Their record keeping is incompetent - their record apparently didn't show that a line couldn't be installed at the new property, this had to be checked again at every call. One 'Customer Service Manager' not only tried to say I would need to pay for the new contract at my old property, but also then hung up on me when I explained that was my old property...it's seems moving house is a very complex matter to TalkTalk. No other service provider has dealt with the matter so badly. They have actually made me cry twice today with their complete lack of ability to deal with a fairly straight forward matter.
They are cheaper than other providers for a reason. I will never return to them and I urge you not to go with them...it will be great until you have a problem and then you'll wish you'd never heard of them.
If you could put zero stars, I would.
Hi bought a new broadband along with a telephone line, via talk talk website. And on the day i'm supposed to get the internet, i did not get any signals. When i called the customer services, they asked me to go and buy a land phone to check the landline. still after i bought it was not working, so on saturday an engineer came (they stated i have to pay 50 pounds if its a fault of mine - as if i know how to operate these lines), he found out that my line has gone to another flat in my apartment. So i called them again and they said they will give me a new line on 8th august with a fresh contract. And when i called them today, they are saying i still have to pay this month for the other line which i never used. And they are refusing when i asked to quit the contract and i have to pay about 120 pounds. Absolutely absurd.
this is the worst company ever, will never ever recommend to anyone.
Signed up to TalkTalk about 10 months ago............
I have never been caused more stress and anger in my life by any company.
We have even been speaking to the CEO and all the minions in the office who deal with things on her behalf.
Needless to say in 10 months we have NEVER had a stable and working broadband line.
Everyone tries to blame everyone else - especially blaming BT is a favourite of theirs.
They keep trying to force me to take a day off work to have ANOTHER ENGINEER visit our flat, when it is confirmed by more than 2 engineers that the fualt IS NOT IN OUR FLAT, BUT OUT ON THE ROAD AT ONE OF THEIR EXCHANGE BOXES.
I have now run out of breath and am so upset about the whole process that I simply cannot and will not ever speak to them again. Any of them!
I sit here today, with about 0.256Kbs - BELOW DIAL UP SPEED - And still they have not fixed it.
These guys simply have setup a perfect system for avoiding doing the right thing both professionally and ethically when it comes to resolving problems - plus always treating you the customer as an idiot!!!
NEVER USE THEM EVER EVER EVER
Having been with OneTel (which was absorbed into TalkTalk's dreadful emporium of mis-management via Tiscali etc) I have known how bad they can be at first hand. Thankfully I'm not with them now (what a relief!)..... DO NOT, under any circumstances, fall for their apparent appeal of cheap broadband and calls. Their canvassers are deceiptful and tell lies - BUT, worse still, if you call them to complain THEY REGISTER YOUR PHONE NUMBER AND BOMBARD YOU WITH SALES CALLS and you have to to go through hell and high water to get them to stop. You get sent all round the world (literally...via India and they're hideously inefficient customer service centres) and ultimately finish up precisely where you started. Please, I beg you, AVOID at all costs.
it is very annoying as we have been speaking to a lot of advisers but none English and could not understand them.after they keep you on the phone for hours the hang up on you.after they have a really bad service they even make you pay the engineers. can someone tell me how to get rid of them and give me any other company ideas.
17 july 2013
called at 1:25pm
1st person Tom
transferred me to
2nd person karin (south africa)
1:46pm transferred me to
3rd person jas (manilla)
4th person laren manager (manilla) hung up
5th person randeep (south africa)
6th person seb threatens to hang up when I have asked to speak to manager and he starts ordering me to listen to him dispite im the customer seb hung up at 2:20pm
7th person amy 2:30pm
8th person edwin 2:33 pm
called head office 02034171000
tolded switch board what happened and my issues then i spoke to the
9th person CEO's adviser haylee @ 2:45pm who was the best person i have spoken to ever with in this company of looses . (made complaints )
spoke to some adviser because my dad received a call from talk talk they refused to look in to my dad's account even though i have been given permission she put me through to Tatha padey (so called cust service manager colcutta)
he starts making masturbating noises on the phone whilst im talking to him about the issue he refused to help so i called head office again on my mobile spoke to Haylee again who helped me again with my issue and i kept Tatha on the other line so he knew i called in the middle of the call Tatha hung up and called my other mobile and he spoke to head office himself and i complained about him after dealing with head office he would not transfer me to cancellations or sales or any one he just kept saying call head office they will help you so i kept that fool on the phone for an hour just to waste talk talks money and time.
Mohammad Parkook found this review useful
i ordered broadband from talktalk they took ages to compelete the installation. i had very bad and slowest speed i ever faced in my life..when try to call them about the speed issue they keep hung up on me very very bad costumer services. will never recomend to any one...
Mohammad Parkook found this review useful
This company should have no legal right to trade!
Bad costumer service!
Internet works on and off!
Rude operators and dodgy engineers!
Anything else you think it can go wrong will (I probably just forgotten).
Rating TalkTalk 1 star feels too much to me...
Mohammad Parkook found this review useful
My wife enquired about Talk Talks deal on their phone, internet and TV packages for her farther, the sales girl quoted free for the first three months (payment of line rental only) and if they signed up today the cost after 3 months would be £26.95 including line rental and they would provide an engineer free of charge.
I thought this is a good deal and decided to contact them to enquire about the same deal for ourselves.
The salesman seemed surprised when I explained the deal my wife was offered by
another sales adviser, he was insistent that no such deal was available, I asked to speak to the manager and asked him to listen to the recorded conversation, he firstly looked on their system and
Informed me that my farther in laws details were on their system however no such deal had been recorded.
to make matters worse there was no apology, my conclusion was that this companies sales advisers cannot be trusted, so I decided not to pursue my interest further and told the manager to delete my
Farther in laws details from their system and not to proceed with this enquiry.
Mohammad Parkook found this review useful
I have given the lowest possible rating for TalkTalk, and I still feel this rating is way too high. Being a customer of TalkTalk has been a horrifyingly stressful experience from day one. I took out my TalkTalk contract during a promotional period to receive a £50 Tesco voucher. During the first 30 days of my contract I unexpectedly had to move home, and took my TalkTalk contract with me. As I moved home TalkTalk refused to pay me my voucher, and as it took months to get then decided I shouldn't have it because that promotion was no longer on. After countless phone calls and hours of my life wasted, I finally managed to get my £50. This was only a sign of things to come. The broadband speeds I received were horrifically slow. I couldn't even load YouTube videos. Once again, attempting to speak to advisers regarding the slow broadband speed is something that has wasted hours of my life via various phone calls to absolutely useless advisers. Then one adviser asked me if I would like to be placed into an 18 month contract, to which I responded categorically no. Despite my refusal of this, the adviser went and signed me into a new 18 month contract against my will, which is very illegal. After this I spoke to various other advisers who put notes on my account to say that I had been signed into this contract against my will and my contract would in fact be ending after 12 months. The problems did not even end here, and then TalkTalk then decided to increase my bill from £3.25 to £6.50 as it had added a phone package to my account that I had not requested. I rang to resolve this issue, was given £3.25 back, yet this still didn't resolve the issue for the next month when I was once again charged £6.50 and had to yet again contact TalkTalk. Finally, the day came when I could ring and give my notice for termination of my contract from this abysmal service. The person I was initially speaking to was having difficulties cancelling my account, so believed the only resolution was to terminate the call without any warning to me whatsoever. I then had to ring back and start the whole process over again. I was speaking to an adviser who then began to get angry with me as she said there was no note on my account regarding the 18 month contract and that I would have to fulfil the 18 months. I then requested to speak to a manager, and after much deliberation on her part, finally put me through to a manager. The manager found the note on my account instantly stating that I only had to fulfil the initial 12 month contract, so the previous adviser was obviously useless at her job. Finally, after a 55 minute phone call I was able to cancel my contract and be free of the useless TalkTalk service forever.
Mohammad Parkook found this review useful
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