... they haven't. I'm not going to bore you - it's all been said many times before. Just read the reviews below. My experience of them is entirely typical. I've now given up and am just seeing out my contract before moving to someone else. An utter shambles of a company, contemptuous of its customers and unable to function on even the most basic of levels. Avoid at all costs.
I'm 6 months into a 12 month contract. I didn't receive a router for 3 MONTHS, in the end gt fed up and went and bought my own. Finally in January I received a router, and for my troubles talk talk said they would give me 3 months line rental, pfffff....they are thieves. The next month they tried to take £60.50 out of my account, instead of (£6.50 - which is the cost minus the line rental). I phoned up to complain, and the guy in the Philippines or wherever was pretty rude and had a poor attitude, and wouldn't let me talk to a manager. This annoyed me even further. I finally gt through to a manager and he said he would sought it for me, and send me an email confirming my bill was only 6.50 for the next 3 months, and another 1 month for the hassle. No email came through- so the next time i called i had to do it all over again and then get them to listen to the previous phone conversation. Next thing I bloody know they are charging me £10 rejection fees because they couldn't take that wrongful £60.50 out of my account. They did this 3 times, and then all they could do was credit my account. Absolutely appalling. Anyway today i was cut off, so just had to phone up again- they STILL haven't sorted this out after 4 months of speaking to managers every time I get a bill and a charge. If you like calling call centres abroad and enjoy people fu**ing you over- then go ahead with talk talk, if you want peace of mind with your provider and your bank account go with BT/SKY/VIRGIN. ANYONE BUT TALK TALK. Another thing- I don't use my home phone ever....and an 09069000000 number is on my account at something stupid £7 a minute....I wonder who gave them my home phone number. I hope you don't decide to go with them and have to put up with what I am right now!
One Star because TrustPilot don't go any lower. I wanted to put no stars! They are by far the most incompetent company I have ever had dealings with. My TalkTalk contract ends 11or12 April 2013. I got on to TalkTalk 27 March 2013 Spoke to a TalkTalk rep about my monthly rate that has gone up to £6.24, they offered to keep it at £3.25pm for a further 12 Months and repay £2.99 from the £6.24 overcharge. They said they would confirm this within the next 2 days. TalkTalk had offered this further 12 months at 3.25 because I said due to the TalkTalk monthly payment doubling, I was thinking of moving to PlusNet. I recorded the conversation with the TalkTalk rep so there can’t be any disputes. The 'Telephone Recorder Connector' can be plugged into any phone and you can record phone calls to any recorder, I prefer the Sanyo Talk-Book with the 90minute micro tapes to file. Thanks to TalkTalk 's incompetence it looks like I'll be a Plusnet customer soon.
My Broadband is running too slow to run my applications. Rang them up. Passed from pillar to post, one operator to next and EACH ONE asks all the SAME questions over and over and over and over again AAAHHHHHHHH,. The last guy, Eric Delos Reyes, then says, after half an hour that he cannot help me because my address does not match my phone number. 30 minutes of my life wasted by these fools
SERVICE USED - TALK TALK ESSENTIALS BROADBAND/PHONE LINE
This is simply the worst and most stress causing company I have ever had the misfortune to use at all. I signed up instead of staying with BT and Boy do I regret that now!
TALK TALK have the worst IT Systems - THE WORST TELEPHONE CONTACT Lines TERRIBLE STAFF - AWFUL AWFUL AWFUL TECHNICAL SUPPORT. Useless capacity infrastructure to resolve Broadband line issues. They simply use BT Engineers, and cannot get one to attend for weeks on end and mostly only on a WEEKDAY??? - Therefore you have to take a paid day off work to hope they actually turn up, which very often THEY DON'T
Signed up on 18th Sept 2012 - so far, unstable line, drops out every few minutes and Talk Talk still had the cheek to say they could send an engineer round and if he found out it was a problem with the.....wait for it....TALK TALK SUPPLIED ROUTER......That I would get charged for the engineer visit!!! - Ha ha ha I hasten to add IT IS NOT THE ROUTER it is the line.
NEVER EVER USE THIS COMPANY - EVER -
I have aged about 10 years just trying to get any kind of useable service from them - I want to cancel and am pursuing a way out of this now.......
This company is an absolute joke. Three times rang them up regarding intermittent internet. they tried saying it was the line , however the line has been previously checked. the problem (which i fixed myself) was the crappy router they gave us NOT the line. They tried charging call out fees many times and have also blamed OTHER people are us for the faults. Never go to this company because they simply LIE . Ofcom should be seriously considering a full investigation. I apologise for leaving O2 to go to this dreaded company. now im in contract im stuck. read this review before buying anything from talktalk. Ps. those rubbish emails that are nothing to do with my fault is beyond a joke and is not classed as good customer services Talk Talk ?
On top of poor broadband provision and dreadful customer service, their behaviour when you try to finish as a customer is bordering on the criminal. I would positively discourage anybody from even considering using TalkTalk as a company with whom to do business.
THIS COMPANY MADE PROMISES OF DISCOUNTS AND CHEAPER INTERNET BUT ONCE CONNECTED WITH THEM THAT ALL WENT AWAY. THEY ARE DECEPTIVE AND LIE TO YOUR FACE IN ORDER TO GAIN CLIENTS AND IF ANYONE READS THIS TAKE MY ADVICE AND GO ELSEWHERE BEFORE YOU REGRET IT.
One of the most awful services I have ever seen !!!!! Totally unflexible approach where the needs of the customer are last. Internal problems with communication and awful way of tackling complaints with foreign customer centres who have no idea of what it means to put the customer first. Reading from a script when you call.,
I signed up because I wanted Unlimited broadband with no speed throttling, and that´s what I was sold or so I thought, all was well for the first month and then after that suspiciously every evening at around 5pm my internet becomes snails pace slow, no response from them regarding this just the same old party line of well that is when lots of people use the internet and the lines in your area only support a certain bandwidth. Bo&%$cks
I've been a talktalk customer for many years. Then my broadband stopped. Let's cut a very long story short. You are treated as an idiot in terms of having to go through the old switch it off, switch it on routine time and time again. I told them that I had even tried a different router, but that didn't stop them sending out an engineer who did precisely that and then said, 'it's your line, we'll report it to BT'. Genius.
After one month, during which I received texts which said they'd assume things had been fixed unless I texted them back, I complained.
Back to the old switch it off and on routine. God save us. Then they send a BT engineer. He said he thought the exchange had been hit by lightning some time ago - and ten minutes later rang to say yes it was, all done and everything worked fine.
No offer of compensation or even a refund for the 5 weeks I had lost broadband.
This is a really condensed version. The bottom line is I'm back to BT broadband.
My worst experience ever! Does anybody even speak English in that company? They are just taking p**s of customers!
I was moving houses, wanted them to transfer the phone line to my new flat. 1. The did not cut off the line when they promised - it took them a week longer to do that. They were saying via mobile that it is not working, when I went over to check, it was still working. 2. I arranged an appointment with their engineer to come over to my new flat on Saturday since I am out of flat any other day of the week as I work in another town. They sent me a confirmation via text message that the engineer will be in my flat on Saturday between 7am and 1pm. Guess what, I got a phone call from the engineer on Tuesday about 2pm, that he is at the door and no one is in. When I told him that I did not have any appointments with him for Tuesday but on Saturday, he said they do not do Saturdays and he would not tell me which company sent him, I was hoping it is someone for my flatmate maybe. I called talktalk three times that week so that they can double and tripple check if everything is fine with the Saturday appointment, and they said yes (and were quite impatient as if I was taking their time to check an obvious thing). Guess what, I was waiting all day for the engineer on Saurday, called Talktalk again twice, once at 10am and once around 12, only to get told that I need to wait patiently. When the engineer did not turn up at 1pm, I called them again, only to be informed that the engineer was there and I was not at home! When I think about this I am still so upset, they did not give me any apology for wasting my time and for that dreadful experience, they lied straight into my face, so disrespectful for me, as a customer, as a human being! 3. After that I decided I do not want to have anything to do with them. But guess what, it is not that easy! Because they basically pretend they do not understand English, when you say you do not want to be their customer any more. They were passing me over one to another asking to wait, till the last person told me that it is impossible, otherwise they will charge me a disconnection fee. I laughed at them, how can they charge me a disconnection fee if I am not connected in the first place? The last guy I spoke to was so afraid to remove me from the customers list, as if they threatened him with something if he does that. The conversation was like this: -Please remove from the customers list -No problem, but.. -I do not want any buts, remove me please -Yes, but.. -No buts, remove me from the customers list please! -But... and so on about 20 mins!!!
To put it short - this company is a disgrace and I am happy not to have anything to do with them any more.