I've been a talktalk customer for many years. Then my broadband stopped. Let's cut a very long story short. You are treated as an idiot in terms of having to go through the old switch it off, switch it on routine time and time again. I told them that I had even tried a different router, but that didn't stop them sending out an engineer who did precisely that and then said, 'it's your line, we'll report it to BT'. Genius.
After one month, during which I received texts which said they'd assume things had been fixed unless I texted them back, I complained.
Back to the old switch it off and on routine. God save us. Then they send a BT engineer. He said he thought the exchange had been hit by lightning some time ago - and ten minutes later rang to say yes it was, all done and everything worked fine.
No offer of compensation or even a refund for the 5 weeks I had lost broadband.
This is a really condensed version. The bottom line is I'm back to BT broadband.
To reply as a company, please log in to your business account.