They are literally SHIT FOR BRAINS AND THICK AS THIEVES
I'm 6 months into a 12 month contract. I didn't receive a router for 3 MONTHS, in the end gt fed up and went and bought my own. Finally in January I received a router, and for my troubles talk talk said they would give me 3 months line rental, pfffff....they are thieves. The next month they tried to take £60.50 out of my account, instead of (£6.50 - which is the cost minus the line rental). I phoned up to complain, and the guy in the Philippines or wherever was pretty rude and had a poor attitude, and wouldn't let me talk to a manager. This annoyed me even further. I finally gt through to a manager and he said he would sought it for me, and send me an email confirming my bill was only 6.50 for the next 3 months, and another 1 month for the hassle. No email came through- so the next time i called i had to do it all over again and then get them to listen to the previous phone conversation. Next thing I bloody know they are charging me £10 rejection fees because they couldn't take that wrongful £60.50 out of my account. They did this 3 times, and then all they could do was credit my account. Absolutely appalling. Anyway today i was cut off, so just had to phone up again- they STILL haven't sorted this out after 4 months of speaking to managers every time I get a bill and a charge. If you like calling call centres abroad and enjoy people fu**ing you over- then go ahead with talk talk, if you want peace of mind with your provider and your bank account go with BT/SKY/VIRGIN. ANYONE BUT TALK TALK. Another thing- I don't use my home phone ever....and an 09069000000 number is on my account at something stupid £7 a minute....I wonder who gave them my home phone number. I hope you don't decide to go with them and have to put up with what I am right now!
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