Tantronics reviews

Tantronics reviews

Good
8.6
from 0 - 10
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GREAT SERVICE EVEN WHEN THERES A PROBLEM

Purchased a charger from Tantronics, which expired after 7 months, conracted them and returned item for them to inspect, they then contacted me offering a full refund or replacement item, the item i chose seems great and i will review that when i recieve it.
But the help and service from David at Tantronics has been first class. Would recommend them to everyone.
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Super Knowledgeable friendly family business

I've ordered several times from David & Janet and each time has been a pleasure. David has even taken the time to answer technical questions above and beyond what is required to ensure I bought exactly what I needed.

In the odd time that I have returned goods under warranty (they have a longer warranty than other retailers) it has been a quick and easy process.

This is a business that I keep recommending again and again!
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1st order went very well - 2nd order even better- ordered Friday am , added more items Fri pm and still arrived Mon am!

I've been buying online for some years, and, like in the High St, there are some good retailers and online there are some very good "etailers" , I have found Tantronics to be very efficient in the sales and delivery process but also very helpful and knowledgeable, they are easily contactable and are very courteous.
Now if I need rechargeables, chargers or accesories I always look on their site first.
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poor

i personally feel , this is a company that people should be careful when using, I purchased a expensive torch which only used rechargeable batteries.
I ordered the batteries from tantronics. They cancelled my payment , I have had to wait nearly a week to get my money back.
Thus I am sitting with a very expensive torch with no batteries.
I made a complaint to them, pointing this fact out only for it not to be published ( so it seems they only publish good comments ) not the ones that point out they are wrong.bad bad bad
www.tantronics.co.uk

Reply from www.tantronics.co.uk

We take customer comments and feedback very seriously, and do everything we can to exceed the service levels offered by many other companies.

If we make a mistake we admit it, apologise and make things right, but with this customer it simply isn’t the case.

When this customer ordered they used someone else’s Debit Card and gave an address that was not related to the Debit Card used. This became apparent when we came to process the order so we cancelled the payment and contacted the customer to get further details.

Our duty of care has to be, first and foremost, to the Card Holder, but this customer took offence to this and, after 3 unpleasant and upsetting telephone conversations with our staff, wrote these comments.

This customer also seems to be exaggerating the time frame; He placed his order at around lunch time on Friday left feedback directly on our site at 17:52 the same day stating he had been waiting “some days”. As can be seen from his comments here he states he “had to wait nearly a week” yet he left this feedback on Monday, which I think most would agree couldn’t be classed as “nearly a week”.

It is sad that this customer was so upset that he felt the need to “talk” to our staff the way he did and to give the inaccurate and incomplete feedback shown here.

We hope other customers, old and new, can see from the otherwise overwhelmingly good feedback, just how important good products, customer care and support are to us.
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Customer Service

I had a manufacturer's problem with a tripod, which was a Christmas Present. I got onto Tantronics as soon as they opened, and the damaged part was replaced in 2 days. Initial Disappointment quickly forgotten. Excellent service.
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Fantastic service and excellent communication.

I don’t always bother to leave comments but their service and communication is excellant. It might have only been a couple of wrist straps on this occasion but they will be the first place I’ll look in future for my photographic and battery requirements. Frank
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Fast

Fast delivery with 1st class post option - low postage charge.
Good communications - emails with an apparent personal touch acknowledging order and advising of dispatch.
Just how it should be done.
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EXCELLENT SERVICE, TANTRONICS

I am very pleased of the service from this company,they spoke friendly over the phone,and dealt with my order quickly,customer service is brilliant,i ve told my friends about tantronics,to buy replacement batteries from here.
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Tantronics

I dealt with Tantronics about a year ago ... and I was so impressed with the service that I just HAD to speak personaly by voice.
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Great Service

Great Products and Great Service

www.tantronics.co.uk Details

About this company

Tantronics Ltd - online store for battery chargers, camera batteries, battery charger, rechargeable battery, camera battery and rechargeable batteries

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