Purchased a charger from Tantronics, which expired after 7 months, conracted them and returned item for them to inspect, they then contacted me offering a full refund or replacement item, the item i chose seems great and i will review that when i recieve it. But the help and service from David at Tantronics has been first class. Would recommend them to everyone.
I've ordered several times from David & Janet and each time has been a pleasure. David has even taken the time to answer technical questions above and beyond what is required to ensure I bought exactly what I needed.
In the odd time that I have returned goods under warranty (they have a longer warranty than other retailers) it has been a quick and easy process.
This is a business that I keep recommending again and again!
I've been buying online for some years, and, like in the High St, there are some good retailers and online there are some very good "etailers" , I have found Tantronics to be very efficient in the sales and delivery process but also very helpful and knowledgeable, they are easily contactable and are very courteous. Now if I need rechargeables, chargers or accesories I always look on their site first.
i personally feel , this is a company that people should be careful when using, I purchased a expensive torch which only used rechargeable batteries. I ordered the batteries from tantronics. They cancelled my payment , I have had to wait nearly a week to get my money back. Thus I am sitting with a very expensive torch with no batteries. I made a complaint to them, pointing this fact out only for it not to be published ( so it seems they only publish good comments ) not the ones that point out they are wrong.bad bad bad
I had a manufacturer's problem with a tripod, which was a Christmas Present. I got onto Tantronics as soon as they opened, and the damaged part was replaced in 2 days. Initial Disappointment quickly forgotten. Excellent service.
I don’t always bother to leave comments but their service and communication is excellant. It might have only been a couple of wrist straps on this occasion but they will be the first place I’ll look in future for my photographic and battery requirements. Frank
I am very pleased of the service from this company,they spoke friendly over the phone,and dealt with my order quickly,customer service is brilliant,i ve told my friends about tantronics,to buy replacement batteries from here.