Reply from Tapcentre
[REPLY]
- Reviews ()
- VALERIE
- 1 Review
Very responsive following broken tap...
We had ordered a tap about 1 year ago. The tap spout broke. We called the company who asked to be sent a photo. We did this, They got in touch with the manufacturer who sent back a replacement spout. However, this did not fix the issue.
I called Tapcentre back to explain. Without any further delays they asked the company to send a full tap replacement. The new tap arrived very swiftly thereafter.
Very nice and personal customer service. Will definitely recommend to any body looking for a well priced tap and nice customer service....
- Iain Patton
- Worcester, GB
- 1 Review
Superb now
Now that the old company has gone and the new owners arrived the customer care has become brilliant. It was dire before but now its very responsive and helpful. Definitely recommend them.
- Jacky Durso
- Colchester, GB
- 1 Review
Excellent service
Can't praise this company enough. We bought a kitchen mixer tap from the some time ago and needed some new O rings which we thought would be easy to replace, not the case. We couldn't find the original bill but knew it was out of warranty but rang the Tap Centre anyway. They were brilliant. We had to send a photo of the tap so they could identify the model and they posted out some new O rings.
Thank you Tap Centre, would definitely recommend you.
- Irene Miles
- Oxford, GB
- 1 Review
Brilliant customer service and great quality tap!
Many thanks for the professional customer service and the prompt delivery of my tap.
I was browsing your website and made an enquiry through your on-line chat service. I made an enquiry about a few taps on your site and was provided with the information to make a quick and easy purchase. Thank you
- Porcha Andrews
- london, GB
- 1 Review
GREAT SERVICE!!!!
Thank you for the great service. Have a tap for Xmas thanks to you.!! Will use again.
- steven moore
- 1 Review
excellent customer services
I wanted to order a macerator, but needed some advice before ordering. I called tapcentre and spoke to an advisor(Alex), she gave me all the advise that i needed. (she is a credit to the company) I then placed a order over the phone on a next day delivery. I was shocked when it arrived at 8.30am the next morning. Fantastic service! Will deffo use again and recommend to others.
- gary
- wolverhampton, GB
- 3 Reviews
wonderfull service
Had difficulty locating a specific tap on the net but found it at tap centre
e mailed them and they e mailed right back ,the lady we dealt with in particular{Jacinta}was extremely helpull and went the extra mile in order to compleat our order she is a credit to the company.Placed the order on the morning and it arrived 7.30am the next day .Would definateley recommened this company to anyone.!0 out of 10 Brilliant
- Peter Baldwin
- Haywards Heath, GB
- 1 Review
First class service
I purchased taps which arrived very promptly. However part was damaged so after e-mailing I received a reply within minutes and was told a part would be sent immediately. It arrived 2 days later. Unfortunately 2 weeks after installation another problem occured so I contacted tapcentre again. I received a reply immediately and following day I received a replacement part. All in all excellent service without any fuss at all.
- mark gudgeon
- leeds, GB
- 2 Reviews
top class
Had a small problem with a mark on the tap, e-mailed tap centre and they responded straight away sending out a replacement very fast as they knew i had a plumber calling, top class firm no hassle, thank you again.
- Mrs. J. Thompson
- Gloucestershire, GB
- 2 Reviews
- deb haxton
- london, GB
- 1 Review
Best Service and quality I have ever received on line
I ordered kitchen taps from taps4less...don't go there. After 6 days I chased up my order, 2 days later I was informed they werent in stock, and I needed them yesterday! tapcentre.com came to my rescue, I wasnt in a good mood and the agents patiently went thru all the taps which had the features I required, the agent continually checked their stock without losing any patience with me. I was now feeling calmer dealing with such professionals. We chose one, I was warned it is quite bulky but no problem sending back. They were in constant contact with shipments orders, confirmations etc. I'd had 1 from taps4less. They were totally on the ball, it was quite refreshing. The tap was too bulky, more telephone conversations with the same professional and pleasant manner. I bought another, I received the Moorgate tap within 24 hours. And its fantastic, the spray feature is just a Godsend in the kitchen, how can anyone do without one. Dont go anywhere else, you'l soon realise why.
- James Long
- Sheffield, GB
- 1 Review
Brilliant flexible service, excellent product
This company is brilliant. My worktop fitters messed up the fabrication of my sink unit and my original tap wouldn't fit. I had trades lined up the following day and couldn't delay them. Tapcentre and Alex came to the rescue and advised on the best tap to fit. They then arranged a before 9am delivery especially for me so my kitchen wouldn't be delayed. All this was dealt with by one person, Alex, no passing around from one department to another.
It's great to come across an Internet based company with that personal touch and flexibility. The tap was excellent quality too, extremely robust and no wobbly spout which I've come across with some items.
I can't recommend this company enough, I'll definitely be getting all my taps from them in the future.
James.
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- Linda Mitchell
- Farnborough, GB
- 5 Reviews
So So
I am rewriting my review. I gave them a really bad review to get them to actually take notice and refund my money. It worked! I have received my money and postage. So I am not going to give a bad review but I am not going to hide the fact that I had to create a nuisance of myself to get them to take notice. So while they seem to have a pretty good reputation overall just bear in mind that if it is wrong they don't jump through hoops to rectify the situation.
- Peter Harvey
- Bristol, GB
- 1 Review
Thank you - Quality kitchen tap and service
I'm currently renovating my kitchen and purchased a lovely kitchen tap from Tapcentre to replace my existing one.
Very impressed with the tap and overall service. Would highly recommend. Thanks!
- miss bishop
- 1 Review
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- Diane Thomas
- Liverpool, GB
- 14 Reviews
my beautiful new sink tap
i bought a new bathroom suite and was looking for a special tap and i thought i wasn`t going to find it until i was told abiut this site i was so happy to find it here and now my bathroom is complete.
- stacey moor
- liverpool, GB
- 1 Review
excellent
ordered a latitude td100 on a free delivery service. Was extremley happy as it arrived within 3 days of ordering.
Product is great. would definatley recommend to friends and family.
- Maggie White
- Chelsea, GB
- 1 Review
Excellent product! Happy customer
Ordered a Macerator Combi Ultraflow Pump on a next day service. Very pleased with product and the service. Thanks!
- Roger Benett
- Salcombe, Devon, GB
- 2 Reviews
Satisfied customer!
Very impressed! Ordered and received the Butler 1.02 Kitchen Spray Tap. Must say I am very impressed with the quality of the tap and my overall experience. Many thanks again
- Mark
- Kent, GB
- 1 Review
Happy customer and great service overall
Thank you very much for the great service and speedy delivery! I am very pleased with my tap and it suits perfectly in my kitchen.
- Nikki
- Brighton, GB
- 1 Review
Excellent
Would highly recommend this company. Ordered the Butler 1.03 Double Leaver in chrome recently. The tap was delivered very quickly and the quality was brilliant.
Thank you
- Nick Stead
- Liverpool, GB
- 2 Reviews
Super price and product
Ordered my kitchen spray tap and now have installed. All delivered in perfect condition and works like a dream.
- Kim Avans
- London, GB
- 1 Review
So Fast
Ordered my taps and they were delivered the next day.... thats service for you... Im a very happy lady.
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- Kieron
- London, GB
- 3 Reviews
Recommended
Ordered my taps on 5th August, received them on the 6th. Great service and perfect products.
- gavlar
- Milton Keynes, GB
- 2 Reviews
Good service and great product
I was recently renovating my kitchen and was looking for a specific tap and managed to find it on Tap centre and at a price a good way below the competition. I did think it was too good to be true but placed the order on my credit card just in case. I recieved the product in 2 days and it was exactly what I wanted.
- Joel
- London, GB
- 1 Review
Perfect
The service was quick, easy and I experienced no problems at all. My tap arrived on time and the order was perfect. Definitely recommend!
- Marie
- 1 Review
International order
I recently ordered a tap with Tapcentre and arranged for it to be delivered internationally to my mother in Melbourne, Australia.
My mother informed me the tap arrived in perfect condition. Overall great service and price. Would recommend them to others and will order from them again.
- lynsey
- 1 Review
Love my tap!
Have been looking for a modern spray kitchen tap in White
Everywhere and came across the butler of London 1 02.
I love it! Arrived today, can not wait to have it installed! Thank you
- madelinecaterer
- london, GB
- 2 Reviews
Great Quality Taps, and superfast delivery
The taps i ordered are very mordern and contempory. Received them very quickly!! Would highly reccomend the tap centre a*
Thank you
- simon
- London, GB
- 1 Review
- rambo reem
- Essex, GB
- 1 Review
Very happy customer
Very happy with tapcentre. I ordered my items yesterday and received this morning!
- dviney
- london, GB
- 1 Review
fantastic
ordered 2 taps fantastic price and quality and arrived within 3 days would recommend to friends
- Liz
- 1 Review
Great Service
I ordered some taps from Tapcentre and they arrived within 3 days. I required taps urgently as another company had let me down and the delivery was great as well as being cheaper!!
I would highly recommend this company for good value, delivery and product quality.
Thank you Tapcentre for helping me out quickly and efficiently!!
- Rob
- London, GB
- 1 Review
Good Guys !
My Taps arrived Surprisingly quick ! Very satisfied with the product .
Was unsure weather the taps were correct for my installation , emailed info@tapcentre.com and recieved a prompt responce telling me everything I needed to know .
Highly recomended ,will use again.
One of the online retail worlds good guys !
- Sophie
- Chester, GB
- 1 Review
Fast Delivery
I ordered 5 taps for my new home and they all arrived after 2 days when I chose the free delivery 5-7 days so am pleased with the delivery service. I couldn't get a discount for the bulk order but I suppose the prices were good anyway :-)
- Chris
- London, GB
- 1 Review
Bravo!
I bought a kitchen tap from www.taps4less.co.uk and it never arrived despite me being told it was shipped twice! I found a similar product on www.tapcentre.com for a similar price and received it the next day. Well done guys, you saved me another day of plumbers idle time!
- Bev
- London, GB
- 1 Review
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- James Richardson
- Horbury, GB
- 1 Review
great service
Got a great deal on the tap I wanted, and it came faster than I expected. Will deal with again!!
- carolyn
- Cambridge, GB
- 1 Review
10/10
i found this site by accident after purchasing some taps from the tap centre, i probably wouldn't have brought from them had i seen this site first! I had a very good experience with them and didn't have any problems with the products, delivery or service.
and i would definitelybuy from them again
- PlumberPee
- Southampton, GB
- 3 Reviews
All round v.impressed
I thought I'd write a review as Tapcentre got some criticism.I've been using them for over a year and have ordered over 20 taps last year. Did have an issue with two orders in January but this is sorted and the service since then have been great.
Prices are excelent too which is why i started using them in the first place.
