I bought some kitchen taps from Taps.co.uk, they were delivered in a couple of days. The price was about half what the equivalent taps were being sold for at the builders merchants and the quality is every bit as good.
One very satisfied customer.
We are impressed with Taps.co.uk as the prices are significantly lower than other suppliers. The taps arrived quickly, well-packaged and they were of a high quality. We are yet to install them.
Returning customer - There's a great selection of taps to meet your budget & style. I made a mistake when I ordered & only noticed after I paid for them. I contacted them via email & the response was almost spontaneous. I'm just waiting for the refund to my account but can hopefully say there shouldn't be any problems. So far I'm very impressed & would definitely recommend taps.co.uk.
Yes the bath is beautiful but the delivery was dreadful. We were advised that the bath would arrive Thursday a.m. waited all day then phoned at 2:00pm to be told it was not on the "pallet". I asked what this meant and was told that Taps did not deliver to Scotland and farmed their deliveries out to another company. The other company was at fault and they could not find my order apparently.
We were then assured that the delivery would be the next morning again we orgnised people to be there to help us carry the bath into the house. We live in a mews type property and the bath had to be carried up an outside stair and then upstairs to our bathroom.
Yet again it did not arrive and the person we had asked for had another appointment at 12:00 so had to leave.
We had to ask the driver to help us - two 60 year olds - to get the bath into the house.
Thankfully he did as we would have had to wait untill after 6:00pm before we could arranged futher help.
The bath has not yet been installed due to the fact that it arrived a day late our plumber had other commitments and had to re-schedule our fitting until a later date.
This turned out to be a very stressful experience.
As an absolute beginner with all things plumbing..Taps made my purchase very simple, I got what I wanted it fits perfectly and the delivery was super fast...just one day..my new tap looks great I,m very happy and I thank you all at Taps...!!
Had new pressurised water tank (and new boiler) installed which caused kitchen tap to drip constantly. Fitters were due to finish at 4pm the next day and I knew what type of tap i wanted for our country cottage kitchen. Not only did this company sell the cheapest version of this tap that I could find online but it promptly arrived next day as promised and the fitters were able to install it for us whilst onsite. Excellent all round service.
I had looked around at various stores and on line, when I spotted the Elizabeth kitchen mixer taps, I thought they looked good on screen but could not believe the low price, expected them to be inferior when they came thinking if they are cheep looking I will send them back, much to my surprise they were better than any I had previously seen in stores, classy but also solid, would defiantly use. Taps.co.uk again. well happy.
Good people to do business with
The backup team is to be especially commended when it comes to resolving any issues relating to items purchased.
I encountered some problems, but there was help every step of the way.
They broken on installation- cheap material.
Promised spares nothing ever arrived.
Then Sent out wrong products.
Then sent out product without any fitting parts. Tap is useless.
When tired to complain, my email was ignored and blanked.
Taken my money and ignore all refund emails.
£150 later, still no working tap, and no sign of a refund or any CS.
Do I need to go on........STAY AWAY !!!!!!
Very good value for the money
I ordered the Montana Rail Kit and riser. The quality of the product is very good and even better as I ordered it whilst on special offer.
Small disclaimer...still waiting for my plumber to install it.
The updates on delivery etc were very good; I was advised of progress on delivery from warehouse to doorstep.
They kept me in touch of what was going on every step of the way, I was never in doubt as to where my order was or when it would be delivered. I was really pleased with my purchases when I inspected them on delivery.
I recently purchased a bath and shower screen from Taps. In general my experience was positive until it actually come to making arrangement for delivery.
The customer service team were always polite an efficient when i called and I was keept informed by e-mail at every stage of my order being processessed. Then it was time to have my order delivered. If you order from this company be prepared to take a days holiday from your entitlement or have the luxury of working from home as they only deliver mid week, will give you a delivery slot from 8am-6pm and wont deliver to yoru premises. I live on the first floor of a tennement flat and the package was dropped of at the fromt of the building in a very bulky palate weighing c100kg.
So if you can be at the delivery address to easily accept delivery and i'd say this is a great company to use. If like me you have a pregnant fiance at home and dont live in a house/ground floor i'd suggest you use a company that will deliver into the premises.
No problems whatsoever with ordering or the products ordered. Everything was fine and we were extremely happy with with the service. The only thing that put a slight dampener on the experience was the delivery service. You do get forewarned that delivery will be made to the pavement and you have to move from there yourself, no matter how heavy it is, but you do not get forewarned that the delivery driver might not be the most helpful or pleasant person on the planet. One example: His response to me saying that I wanted to check the pallet to ensure the order was correct? "You do what you like." This, even although you are allowed 20 minutes in which to check. Maybe the guy was having a bad day but he should remember that politeness costs nothing, impoliteness could cost you business. But for this unfortunate experience I would have given a 5 star rating no problem.
Both myself and "she who must be obeyed" are very pleased with the price, the range of products and lastly the service we received from yourselves. It was particularly nice to actually finding a company that is as good as their word. it was also very informative to see the progress of our order through the different stages of the sales process.
Well done to you all. We will recommend you to all and sundry when required.
thank you again
I bought a toilet and basin set only. Easy to use website. Clear headings and all neccessary technical information. I specially liked the conveient way sundries like waste and taps were displayed by the suite making mistakes less likely.
Could not fault this purchace I made,I was kept fully informed where my order was in the process right up to delivery. The items were of a very good quality considering the low prices. Would definitley reccomend Taps.co.uk
We were delighted to find that this company wasn't charging silly prices for delivering to the north of Scotland. They even gave us free delivery because our order was over £200! Product pristine, price fantastic, will definitely use this company again!
Ordered a vanity unit with combined basin and toilet. From ordering to delivery, company were fantastic keeping us informed via email and phone call on expected delivery. Item arrived well packaged and we are very impressed with quality and happy with price. Would definitely recommend taps.co.uk
well i ordered the complete walk inn shower and the price was never going to be beaten by any one else on the earth and the delivery time was un beatable by far ordered 1 day and 2days later it was delivered with out any damage whats so ever and that on its own takes some beating
First rate company. Arrived within couple of days even though ordered over a weekend. Came well packaged and the taps were easy to fix. Look absolutely fab and operate efficiently. Bonus being a great low price for designer taps. Would certainly buy from Taps.co.uk again.
This was the worst experience I have ever had ordering from a company. The customer services was appalling, they would promise to ring me back straight away and never did I had to keep ringing them only for them to tell me they would ring back as soon as they speak to their technical team and then didn't bother to ring me, I was going around in circles. I ordered a vanity unit with a toilet pan. My plumber tried to install the toilet pan but it was incorrectly moulded with a short outlet. When I rang to complain they would only deal with me if I sent them pictures. So I had to arrange the sending of pictures, then for them to tell me they have to speak to their technical team which took a few day and many phone calls. They accepted the pan was faulty and arranged to replace it. This was after many unreturned phone calls and then 3 days later another toilet pan arrived. Unbelievably the second toilet pan arrived and guess what - same design fault. so back on the phone again to their very unhelpful customer services and another pan was ordered which took a further 2 days. third toilet arrived and installed but by this time we had to wait 1 week WITHOUT a toilet in the house and a family with 2 small children - what a nightmare. I would never order from this company again. Unprofessionally customer services and uncaring for their customer in a desperate situation. NEVER AGAIN - TAPS ARE A TERRIBLE COMPANY
I would recommend taps.co.uk to you they emailed me every step of the way keeping me in touch with the progress of the delivery they also rang to arrange time to deliver and waited for 20 minutes for us to check the goods...i would use them again the vanity unit is high gloss and a high quality for a reasonable price with toilet to match.easy to install which my husband appreciated!
Basin unit arrived quickly, delivery driver helped to unpack and check over the vanity unit and basin. Wasn't sure what the quality would be like as such a good price but is really good and looks great, makes my bathroom very neat and tidy. Would definately use this company again.
Site was easy to use and good choice of taps. While waiting for my chosen tap I received lots of update emails as to the whereabouts and progress of my tap. I received the tap within the estimated delivery time, all was well with the package and all parts were present and correct. I would highly recommend Taps.co.uk to others, the only downfall was the fact that the tap did not come with a person to fit it.
I would use the site to purchase taps in the future- I'd tap that!
Jo and Bella Jordan
Products all arrived within stated time. All great quality and value. Plumber was very impressed with the quality and style of the sink and was amazed at the price I paid for it. Would certainly recommend.
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