TapsUK reviews

TapsUK reviews

Good
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from 0 - 10
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About

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Review by confirmed purchaser

delivery time

Still waiting to receive our order, payment was processed on 3rd April!!!
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Review by confirmed purchaser

Forgotten order and poor customer service

Ordered item online. It did not arrive after about 8 days so I rang to chase it up. I rang the number I could find online. After being on hold for 5 mins (from my mobile), they informed me I needed to speak to a different department. But they couldn't possibly transfer me. I had to put the phone down, look up another number and then re dial to be on hold again. I was then informed my order had been missed by the system and wasn't sent out. They would call me back within the hour- they didn't! The tap arrived after another week- I had to chase this up after another 15 mins on hold. Delivered by yodel but unable to determine by tracking the parcel online as to what time it should be expected- as stated by the lady on the phone at tapsuk. Overall not a good customer experience and would not rush back!
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Review by confirmed purchaser

Still haven't received my order so it's hard to comment on it.

Sink was ordered about 12 day ago, but it hasn't arrived yet, Apparently this was due to a mistake by the courier. The courier did leave me an answerphone message a couple of days ago - I picked it up when I arrived home in the evening, after they'd closed; the message said they'd deliver the next day, but that wasn't much used to me as I was travelling to London! I'm currently waiting for them to provide me with a revised delivery date, hopefully with more than 1 days notice!
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Review by confirmed purchaser

very speedy reply to my unusual request

I emailed TapsUK because we had a problem with our sink - it had cracked during a refit of the kitchen. We needed an exact replica as the new worktop had been cut out for it. TapsUK managed to find our sink armed only with when we had bought the original and how much it was. It was ordered and arrived in a few days. Very pleased with the service.
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Review by confirmed purchaser

Good UK shop but the courier company they use could be better

Taps UK dispatched my kitchen sink within 1 day to the courier company but the courier has only 1 depot in Wolverhampton and they dont come to London very often (its 150 miles away). They should definitely use another courier company, If you dont call the courier company and request it to be dispatched soon, they wont bother. What a bad courier. Taps UK said i would get the sink in 2 days, i got it 10 days later only because of the courier company,,, Taps UK did their job efficiently but they will suffer criticism because of the courier they use.
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Review by confirmed purchaser

It's an excellent sensor bin

I am really pleased with this bin as it does everything that it's suppose to do.
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Review by confirmed purchaser

Good website, good service.

Having trawled the internet for specific accessories, I found that TapsUK were offering exactly what I was looking for at a better price than competitors. The website was simplicity itself, so I placed my order. The order was delivered promptly, well packed, and in good order. This is the sort of excellent standard that others should emulate. No fuss, just plain old fashioned good service.
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Review by confirmed purchaser

Good range at a good price.

Looking for old style taps at a good price. Found what we wanted and style comes in a full range so will be back for more when on to the next project.
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Review by confirmed purchaser

Slow delivery and then not even on the day I had been promised.

The goods are fine and as described and i have no problem with them, but we were promised delivery, it then turned out the company TapsUK send our items to would not deliver to the Isle of Wight so they had to be returned to TapsUK to be resent out. After I had spoken to someone we were promised delivery on the Monday and items finally arrived on Tuesday. No apology received. Would not deal with this company again.
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Review by confirmed purchaser

Good quick service. Thank you!

Order to delivery in good and efficient way.
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Review by confirmed purchaser

NOT HAPPY

After receiving the wrong taps - TAPSUKS FAULT - I was promised the correct taps the very next day, after they didn't arrive I phoned TAPSUK and was told very apologetically that they would now be coming the following day. Eventually received the correct taps.
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Review by confirmed purchaser

should do better

I ordered a leisure sink on the 2nd. and paid with paypal. and today the 16th. I have still not received my goods. I complained on Monday 14th to be told the goods had only just passed to despatch and they would be in touch about delivery. Two days later, I've heard ZIP and no sign of sink. SOMEONE needs to remove their digit or I'll get paypal to snatch my money back and tell leisure sinks not to bother supplying TapsUK because they are a waste of space. I buy a lot from the internet and they are the worst so far.
What the hell is their problem!!!!!
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Review by confirmed purchaser

perfect company

Unfortunately the item I have ordered and paid for was damaged in their storage. They were very prompt to refund the money. Good experience. Thank you.
D.Y.
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Review by confirmed purchaser

Tip Top Tap !!!!!!!

The order process was simple and the tap I ordered was as expected of excellent quality.
I have a friend who is a qualified plumber who fitted it for me with no problems.
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Review by confirmed purchaser

Slow delivery

No problem with product - took 15 days to arrive, with no updates or notifications on late delivery.
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Review by confirmed purchaser

Excellent value but delivery criteria was not achieved.

Excellent web site and very good value but the delivery was disappointing. 3-5 days was the expected timescale but took nearly 2 weeks. Otherwise very pleased with the product and the value for money.
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Review by confirmed purchaser

WOW How do they do it ?

Cannot fault in quality,speed of delivery or value for money.
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Review by confirmed purchaser

Apalling After Sales Service

I ordered a kitchen sink on 1st April and according to the website delivery time was between 3 - 5 days. I am writing this review on 15th April and I have only just received a call from the courier to say that it will allegedly be delivered tomorrow 16th April 2014. I have tried during this period to resolve this situation without success. Do not trust these people
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Review by confirmed purchaser

Good product, delivered as requested.

This was a replacement tap, existing was same model, colour slightly lighter.
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Review by confirmed purchaser

just perfect

from start to finish a smooth operation

Tapsuk Details

About this company

Taps UK kitchen and bathroom items including Franke, Astracast, Smeg, Mira and Europa, we sell a range of products from composite Franke sinks, Franke Taps and Astracast Kitchen taps to Rangemaster stainless steel sinks and Ignace taps. We currently have massive reductions on franke, astracast and europa our offers include fantastic quality products at cheap affordable prices. Taps UK home of all you kitchen and bathroom needs

Visit TapsUK

Category

TapsUK is ranked 83 out of 95 in the category

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