Reply from Tayna Batteries
[REPLY]
- Reviews (260)
- Paul Hurtado
- 1 Review
Brilliant service. Honest inpartial and spot on advice.
Couldn't recommend this efficient and slick website
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- David Lewis
- 2 Reviews
Best price and fast delivery
We had always struggled to find a supplier for batteries for my son's wheelchair so we were very pleased to find Tayna offering an original spec battery for over a hundred pounds cheaper than the wheelchair supplier wanted for a pair. Delivery was also excellent. Ordered on Sunday evening and arrived on Tuesday morning. VAT was credited back as promised.
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- David Ellis
- Cardiff, US
- 1 Review
Power in a box
Tayna Batteries gave me exellent service,price and
fast dellivery.What more could i want.
Must now test the product.
Would reccomend you contact them.
Dave
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- Ian Wright
- 1 Review
Clear, informative website, straight-forward and speedy service.
Following differences of opinion from local suppliers about which battery to supply, Tanya web site made the selection simple - and the price was better. Supplied just as quickly as promised - and all done from N Wales, da iawn.
- Lubomir Brezina
- 1 Review
Tayna , thumb up.
Tayna is an example of fair play, because I have ordered bad item and they sent me right one in five days
- John
- 2 Reviews
Spot on
An excellent product at a competitive price. A high capacity battery which has performed admirably in my hobby of flying remote control aircraft, both in charging batteries for the planes and turning over glow engines for starting.
Very prompt delivery at good postal charges.
- robert meadows
- 1 Review
the ultimate battery service.
great value, great service, ultra fast delivery... the ultimate battery service.
- David Ivery
- 1 Review
Great Service
Very well priced high quality battery delivered to Northern Ireland within 48 hours. Clear on-line purchasing, but also very helpful knowledgable staff to confirm suitability.
Highly recommended supplier
- Philippe Parys
- 1 Review
Excellent produit et service impeccable
J'ai acheté une batterie Exide gel pour ma BMW R850R.
Le produit à été livré rapidement, parfaitement emballé pour 98€ (au lieu de 177€ chez les dealers BMW à Bruxelles). Je suis enchanté tant du produit que du service. À recommander.
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- William Harrison
- Grantham, US
- 1 Review
Great service at a competitive price
I ordered a battery for my mower, much cheaper than my local garden centre, and it was damaged in the post. A replacement was sent the same day and I can't thank Tayna enough for this cracking service.
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- Alan Brice
- Dorchester, US
- 1 Review
brilliant price and fast delivery
The battery on our Freelander had packed up so I needed a replacement in a hurry. Halfords wanted £30 more for an inferior battery, so opted for tayna. Battery was delivered first thing the next morning and 10 minute later the car was up and running.
I shall be using them again as I have two other Land Rovers that need dual battery installations for winches etc. One very happy customer.
- ST Williams
- 1 Review
Electrifying Treatment
I wanted a battery for my window cleaning trolley for the water pump this battery was ideal lighter than my previous one with a 2 year guarantee and lasts longer . The delivery was prompt and well packed
- Archer
- 1 Review
Delivery in 20 hours! Unbelievable!
Helpful, friendly, efficient, knowledgeable. Thismust be my best ever experience of online buying!
- Barry Hagger
- 1 Review
Excellent supplier- courteous, knowledgeable, helpful and met their words with actions
Rang to seek guidance on choice of Leisure battery and charger. Asked me some questions to determine my use, length of stay and similar and then gave pros and cons of relevant batteries. then described appropriate charger.
Order taken and despatched as promised, delivery in advance of promised time. Battery and charger arrived in firstclass condition, well packaged.
Tanya service was excellent in my opinion and will not hesitate to use them again.
- Derek Moir
- 1 Review
Great service
Fantastic service got battery next day as promised good value for money
- William Robertson
- 1 Review
Good Price, Good Packaging, Good Delivery, Well Done.
I received my Batteries yesterday, Great Delivery Service, they are on charge at the moment, so I can"t really say how they are. If they are as good as the service I received, then I will certainly use Tayna Batteries all the time. Many Thanks
- James Baxter
- 1 Review
Top battery ,top rate.
After researching type, price and availability I ordered my yellow top D34 for my spare landrover LR3 batterry.
The price was good and shipping cost was real. I was prepared to wait a week but within two days I received it. Excellent service , cost and delivery , with good communication.
- Lorraine
- Scotland, GB
- 1 Review
Great prices combined with excellent service.
Pleasure to deal with, really helpful staff and speedy service at great prices - what more can u ask for!
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- Carl Welsby
- Crymych, US
- 2 Reviews
Poor after sales service
Dreadful service from Tayna. I bought a Numax leisure battery charger from you a few weeks ago. Working fine till one morning when I go in my van to disconnect it and I find that its not switched on. Investigation reveals my consumer unit is tripped. I try to switch fuses on and it immediately trips. I disconnect charger and take in the garage and try it on multiple leisure batteries, one even fully charged - same story every time. Connectors are all on the right way so charger is duff.
I email Tayna on the Sunday explaining the problem and that i'll be returning it; could they process asap and send a replacement. I box it up and enclose a letter stating same and send it Special Delivery on the Tuesday. I hear nothing for a week so yesterday I call you, then begin the fun and games...
I spoke to someone called <NAME REMOVED>. They've sent it on to Numax to test it. "Did you test it?" - nope, they we just sent it off. Anyway Numax test it and charge 3 or 4 batteries with it and say its fine. I said it can't be - i've been charging batteries for decades and know when something is not right. Nope, its fine <NAME REMOVED> says. Anyway he'll get it back from Numax and check it at Tayna HQ - fine I say. My guess its either an intermittent problem or it could be that the unit has been mixed up somewhere along the way.
Anyway <NAME REMOVED> says he'll call me back later. He doesn't, so I call him this afternoon, 24 hours since we last spoke. Yep, he's had the charger back and it's working fine. Right, we aren't going to agree that there may be an intermittent problem or it could be that the unit has been mixed up somewhere along the way so will he send it back. Here's the rub - "Sure - if you pay the carriage".
Now given most people wouldn't make up a problem with the charger like this (I wasn't asking for a refund - I just want a charger that works), nor would they go to the expense of Special Delivering it over to him - £9.75 out of my pocket, and given the 3 or 4 calls i've made in chasing it all up, wouldn't most companies be keen to retain future business and waive the carriage? What poor customer service. Glad I don't run my business this way!
Oh, and in disagreeing with <NAME REMOVED> that i couldn't have mixed up the polarity cost the leads are hard-wired into my window cleaning van <NAME REMOVED> says, "We don't like selling batteries to window cleaners 'cos they always trash them". This isn't going to go down well when other window cleaners hear about it!
So, i'm not going to pay the carriage and Tayna won't which means you are keeping my charger. No problem - if it is the one I sent you it's faulty and I wouldn't want to use it. It also means i've been able to satisfy myself that Tayna aren't good when things go wrong (incidentally I can't fault you taking money and getting things to customers - superb), but as most people would agree, a business is judged on how they perform when things go wrong and with Tayna it's a fail. As i'll be explaining to Conwy Trading Standards.
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I'd like to follow up on Tayna's reply.
When I questioned <NAME REMOVED> whether, on receipt of the charge from me, Tayna had tested it he said they hadn't - they'd simply returned it to the manufacturer. I suggest that Tayna review their recorded telephone conversations with me.
I think it is fair to assume that the charger was faulty when it left me. I expressed my regret that I had not recorded the serial number of the unit as I felt the item may have been mixed up somewhere along the line, or indeed it could be an intermittent fault.
I quite agree that there was a difference of opinion and I am willing to accept that Tayna and Numax believe the item they were testing was not faulty. I can only reiterate that when I connected it in the evening it was working perfectly; when I went to it in the morning it had tripped the consumer unit. I then tested it on 3 batteries, one of which was fully charged and did so in the garage and in the house and on all occassions it tripped the consumer unit. I have a seperate charger which is not suitable for leisure batteries and this did not trip the consumer unit. I think any reasonable person would conclude it was the charger that was faulty under these circumstance, but that is not the point of this negative review.
The point is that given my several calls to Tayna and whilst we had had words, for the sake of retaining a customer you'd have thought they would have waived the return shipping cost of £7 or so. Instead i've been forced to write this review and they've lost my future business, and yet they are still sending the charger back to me.
On receipt I will have the charger inspected by a local electrical engineering company to establish if there could be an intermittent fault. I will have them prepare a report if this is the case and I will then return the charger to Tayna for replacement under the warranty scheme. Should no fault be found I shall be not be using the charger in any case as I cannot rely on it as being safe. I'm willing to take the hit on this.
This was never about the charger, but poor customer service - and look where it's got them.
Reply from Tayna Batteries
Sunday 8th July
Customer advised charger wasn't working properly and was sending back for warranty claim.
Wednesday 11th July
Charger received by returns dept. Initial test shows no fault; charger fully charged 85Ah leisure battery.
Battery sent back to Numax for further inspection.
Friday 13th July -
Numax receive charger.
Tuesday 17th July -
Numax conclude test: Battery charger not faulty and in full operational health.
Customer immediately informed of results and asked to pay for return as goods were not faulty. Please note that, if the charger was faulty, Numax would have issued an immediate warranty and WE would have paid for the return.
It is clear from the customer's comments that he was 100% certain the charger was faulty. From our point of view it would have been a lot easier to deal with if this was true. The item would have been replaced immediately and been with the customer on Thursday 12th July. Unfortunately when situations like this arise there will always be difference of opinion.
The tests carried out on the charger only yielded factual results, for which there can be no argument. As a gesture of good will and to appease this customer, we have sent the item back to him free of charge.
- Franz Holzer
- 1 Review
Like it !
Ordered on sunday, delivered at Austria on Thursday. Perfect packed (4 AMG batteries a' 25 kg).
Great deal - fair price !
- Gillian Black
- Leeds, GB
- 4 Reviews
Very Impressed
The site was easy to navigate and the products very reasonably priced. Once I made my purchase my goods were dispatched quickly and efficiently. All in all I would definitely use the site again.
- Chris Wilkinson
- 1 Review
Great service for the customer
I live in France but the prices here are not really very good and the French do not know the meaning of Customer Service. After ordering batteries from two retailers both came wrong. The I had difficulty getting my money back.
Tayna provided a good price and quick delivery to a friend in the UK who brought the battery to France.
I'll buy from again.
- James
- Inverness, GB
- 1 Review
Varta Battery
Very professional seller that packages this item well, informs you through information provided with the battery on the required safety precautions to take while replacing your battery and ensures it is delivered promptly.
Highly recommend the services of this seller.
- Graham Meredith
- Wolverhampton, GB
- 1 Review
exceptional service and friendly staff.
excellent first rate service,l ordered two batteries for my wife's mobility scooter, l was told they were presently out of stock but due in at anytime and l still received them the next day well packed .
- Michael Wherlock
- Shepperton, GB
- 1 Review
Excellent very fast.
Great price fast shipment, it arrived in less than 24 hours. packed perfectly. Good communication, I can certainly recommend them.
Mike W
Shepperton
- Adam P
- 1 Review
The Best
Every time I phone, I speak to one person who answers my question in clear, simple language and makes an excellent recommendation. I have never found any fault with their service and have now been using them for over x2 years for a variety of batteries/chargers. Next day service, impartial advice, good value.
I recommend them to everyone I know
- Michael Lloyd
- Wigan, GB
- 1 Review
Very fast service
I needed two 12-volt batteries for my classic bus. Tayna's website showed the most competitive price. I ordered in the afternoon and the following morning, just after breakfast, they arrived. Superbly packed, perfectly safe, and when fitted started the vehicle instantly despite it being about six months since it was last started. I was also notified when the items were dispatched, which was within an hour of being ordered. You cannot get better service than this and I heartily recommend them.
- Alastair Cockbain
- Barnstaple, GB
- 1 Review
Excellent
Battery needed for Husquvarna Ride on LR120. 895 Enduroline Lawnmower Battery 32Ah is a perfect fit and good to go straight from the box. Battery well packed and delivered promptly. Fantastic service and a great price. Highly recommended.
- john
- cardigan, GB
- 2 Reviews
- Geoff Martin
- Croydon, GB
- 1 Review
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- Mike Neumann
- 1 Review
Faultless!
Arrived the following day, perfectly packed, just as described. An excellent product from an excellent company!
- Tanya
- Gosport, GB
- 2 Reviews
- Stewart Main
- Ayr, GB
- 1 Review
Excellent service.
Found this company on a Google search when I needed a new battery for ride-on mower. Prices were excellent and the goods ordered arrived next day. Customer service was very impressive as well, one of items ordered was out of stock and i was phoned within minutes to resolve the issue very satisfactorily.
- Peter
- Peterborough, GB
- 1 Review
Quick delivery at a good price.
The battery was charged and ready to go. It was well packed and nearly half the price of local suppliers.
- Nigel Holder
- Weymouth , GB
- 1 Review
Rapid response to a faulty battery!
I bought a new battery to fit on my Yamaha R6; ordered it from Jo, a d it arrived the next day as promised. It was put on charge overnight and fitted to the bike the next day; and because it was raining heavily I didn't start the engine; but left the bike connected to tha optimiser, the light saying I had a full charge. This was about a month ago; and yesterday I tried to start the bike, but the battery was having none of it the optimiser saying the battery was flat.
I contacted Tayna and spoke to Jo; who refered me to her colleague; and without quibble they replaced the battery. Can't expect better service than that can you?
I have bought other batteries from this company before and will be doing so again. Thank you Tayna. Nigel Holder.
- Ben Hadler
- 2 Reviews
Next day delivery.
The battery arrived the next day as promised and when I had some questions about the battery, they were dealt with quickly and efficiently. I was not quite sure if the battery was performing correctly and the company offered to replace it immediately, subject to testing of course. I am confident that the company is reliable and efficient and will use them again.
- Damon Osborne
- 5 Reviews
Good range, price, delivery.
A lot of power cuts EDF in France, needed a replacement UPS battery and got it.
- Brian Watkin
- 2 Reviews
Good service
Quick delivery, very polite. Technical info regarding accurate battery size in my case was not 100% accurate but battery seems to provide excellent performance.
- Mike Barnes
- 1 Review
I am a very satisfied customer and will recommend them to all my friends
The battery dimension database is invaluable to owners of unusual, exotic or classic cars where it can help identify the correct battery based on size which make, model and year of vehicle often cannot.
Their overnight delivery service is excellent and makes it not worthwhile searching in Halfords or a garage unless they are nearby
- Phil Everson
- Kilmarnock, GB
- 1 Review
First class service
Phone query on Monday evening. Received call back 8.50 Tuesday morning, and received helpful advice from pleasant operator. Placed an order. Batteries rec'd just after 9.00 on Wednesday morning. Don't think you could beat that for service. Regards, Phil Everson. p.s tracking info also given, if you like that kind of thing
