Couldn't recommend this efficient and slick website
We had always struggled to find a supplier for batteries for my son's wheelchair so we were very pleased to find Tayna offering an original spec battery for over a hundred pounds cheaper than the wheelchair supplier wanted for a pair. Delivery was also excellent. Ordered on Sunday evening and arrived on Tuesday morning. VAT was credited back as promised.
Following differences of opinion from local suppliers about which battery to supply, Tanya web site made the selection simple - and the price was better. Supplied just as quickly as promised - and all done from N Wales, da iawn.
An excellent product at a competitive price. A high capacity battery which has performed admirably in my hobby of flying remote control aircraft, both in charging batteries for the planes and turning over glow engines for starting.
Very prompt delivery at good postal charges.
J'ai acheté une batterie Exide gel pour ma BMW R850R.
Le produit à été livré rapidement, parfaitement emballé pour 98€ (au lieu de 177€ chez les dealers BMW à Bruxelles). Je suis enchanté tant du produit que du service. À recommander.
The battery on our Freelander had packed up so I needed a replacement in a hurry. Halfords wanted £30 more for an inferior battery, so opted for tayna. Battery was delivered first thing the next morning and 10 minute later the car was up and running.
I shall be using them again as I have two other Land Rovers that need dual battery installations for winches etc. One very happy customer.
I wanted a battery for my window cleaning trolley for the water pump this battery was ideal lighter than my previous one with a 2 year guarantee and lasts longer . The delivery was prompt and well packed
Rang to seek guidance on choice of Leisure battery and charger. Asked me some questions to determine my use, length of stay and similar and then gave pros and cons of relevant batteries. then described appropriate charger.
Order taken and despatched as promised, delivery in advance of promised time. Battery and charger arrived in firstclass condition, well packaged.
Tanya service was excellent in my opinion and will not hesitate to use them again.
I received my Batteries yesterday, Great Delivery Service, they are on charge at the moment, so I can"t really say how they are. If they are as good as the service I received, then I will certainly use Tayna Batteries all the time. Many Thanks
After researching type, price and availability I ordered my yellow top D34 for my spare landrover LR3 batterry.
The price was good and shipping cost was real. I was prepared to wait a week but within two days I received it. Excellent service , cost and delivery , with good communication.
Dreadful service from Tayna. I bought a Numax leisure battery charger from you a few weeks ago. Working fine till one morning when I go in my van to disconnect it and I find that its not switched on. Investigation reveals my consumer unit is tripped. I try to switch fuses on and it immediately trips. I disconnect charger and take in the garage and try it on multiple leisure batteries, one even fully charged - same story every time. Connectors are all on the right way so charger is duff.
I email Tayna on the Sunday explaining the problem and that i'll be returning it; could they process asap and send a replacement. I box it up and enclose a letter stating same and send it Special Delivery on the Tuesday. I hear nothing for a week so yesterday I call you, then begin the fun and games...
I spoke to someone called <NAME REMOVED>. They've sent it on to Numax to test it. "Did you test it?" - nope, they we just sent it off. Anyway Numax test it and charge 3 or 4 batteries with it and say its fine. I said it can't be - i've been charging batteries for decades and know when something is not right. Nope, its fine <NAME REMOVED> says. Anyway he'll get it back from Numax and check it at Tayna HQ - fine I say. My guess its either an intermittent problem or it could be that the unit has been mixed up somewhere along the way.
Anyway <NAME REMOVED> says he'll call me back later. He doesn't, so I call him this afternoon, 24 hours since we last spoke. Yep, he's had the charger back and it's working fine. Right, we aren't going to agree that there may be an intermittent problem or it could be that the unit has been mixed up somewhere along the way so will he send it back. Here's the rub - "Sure - if you pay the carriage".
Now given most people wouldn't make up a problem with the charger like this (I wasn't asking for a refund - I just want a charger that works), nor would they go to the expense of Special Delivering it over to him - £9.75 out of my pocket, and given the 3 or 4 calls i've made in chasing it all up, wouldn't most companies be keen to retain future business and waive the carriage? What poor customer service. Glad I don't run my business this way!
Oh, and in disagreeing with <NAME REMOVED> that i couldn't have mixed up the polarity cost the leads are hard-wired into my window cleaning van <NAME REMOVED> says, "We don't like selling batteries to window cleaners 'cos they always trash them". This isn't going to go down well when other window cleaners hear about it!
So, i'm not going to pay the carriage and Tayna won't which means you are keeping my charger. No problem - if it is the one I sent you it's faulty and I wouldn't want to use it. It also means i've been able to satisfy myself that Tayna aren't good when things go wrong (incidentally I can't fault you taking money and getting things to customers - superb), but as most people would agree, a business is judged on how they perform when things go wrong and with Tayna it's a fail. As i'll be explaining to Conwy Trading Standards.
I'd like to follow up on Tayna's reply.
When I questioned <NAME REMOVED> whether, on receipt of the charge from me, Tayna had tested it he said they hadn't - they'd simply returned it to the manufacturer. I suggest that Tayna review their recorded telephone conversations with me.
I think it is fair to assume that the charger was faulty when it left me. I expressed my regret that I had not recorded the serial number of the unit as I felt the item may have been mixed up somewhere along the line, or indeed it could be an intermittent fault.
I quite agree that there was a difference of opinion and I am willing to accept that Tayna and Numax believe the item they were testing was not faulty. I can only reiterate that when I connected it in the evening it was working perfectly; when I went to it in the morning it had tripped the consumer unit. I then tested it on 3 batteries, one of which was fully charged and did so in the garage and in the house and on all occassions it tripped the consumer unit. I have a seperate charger which is not suitable for leisure batteries and this did not trip the consumer unit. I think any reasonable person would conclude it was the charger that was faulty under these circumstance, but that is not the point of this negative review.
The point is that given my several calls to Tayna and whilst we had had words, for the sake of retaining a customer you'd have thought they would have waived the return shipping cost of £7 or so. Instead i've been forced to write this review and they've lost my future business, and yet they are still sending the charger back to me.
On receipt I will have the charger inspected by a local electrical engineering company to establish if there could be an intermittent fault. I will have them prepare a report if this is the case and I will then return the charger to Tayna for replacement under the warranty scheme. Should no fault be found I shall be not be using the charger in any case as I cannot rely on it as being safe. I'm willing to take the hit on this.
This was never about the charger, but poor customer service - and look where it's got them.
I live in France but the prices here are not really very good and the French do not know the meaning of Customer Service. After ordering batteries from two retailers both came wrong. The I had difficulty getting my money back.
Tayna provided a good price and quick delivery to a friend in the UK who brought the battery to France.
I'll buy from again.
Very professional seller that packages this item well, informs you through information provided with the battery on the required safety precautions to take while replacing your battery and ensures it is delivered promptly.
Highly recommend the services of this seller.
Every time I phone, I speak to one person who answers my question in clear, simple language and makes an excellent recommendation. I have never found any fault with their service and have now been using them for over x2 years for a variety of batteries/chargers. Next day service, impartial advice, good value.
I recommend them to everyone I know
I needed two 12-volt batteries for my classic bus. Tayna's website showed the most competitive price. I ordered in the afternoon and the following morning, just after breakfast, they arrived. Superbly packed, perfectly safe, and when fitted started the vehicle instantly despite it being about six months since it was last started. I was also notified when the items were dispatched, which was within an hour of being ordered. You cannot get better service than this and I heartily recommend them.
Found this company on a Google search when I needed a new battery for ride-on mower. Prices were excellent and the goods ordered arrived next day. Customer service was very impressive as well, one of items ordered was out of stock and i was phoned within minutes to resolve the issue very satisfactorily.
I bought a new battery to fit on my Yamaha R6; ordered it from Jo, a d it arrived the next day as promised. It was put on charge overnight and fitted to the bike the next day; and because it was raining heavily I didn't start the engine; but left the bike connected to tha optimiser, the light saying I had a full charge. This was about a month ago; and yesterday I tried to start the bike, but the battery was having none of it the optimiser saying the battery was flat.
I contacted Tayna and spoke to Jo; who refered me to her colleague; and without quibble they replaced the battery. Can't expect better service than that can you?
I have bought other batteries from this company before and will be doing so again. Thank you Tayna. Nigel Holder.
The battery arrived the next day as promised and when I had some questions about the battery, they were dealt with quickly and efficiently. I was not quite sure if the battery was performing correctly and the company offered to replace it immediately, subject to testing of course. I am confident that the company is reliable and efficient and will use them again.
The battery dimension database is invaluable to owners of unusual, exotic or classic cars where it can help identify the correct battery based on size which make, model and year of vehicle often cannot.
Their overnight delivery service is excellent and makes it not worthwhile searching in Halfords or a garage unless they are nearby
Phone query on Monday evening. Received call back 8.50 Tuesday morning, and received helpful advice from pleasant operator. Placed an order. Batteries rec'd just after 9.00 on Wednesday morning. Don't think you could beat that for service. Regards, Phil Everson. p.s tracking info also given, if you like that kind of thing
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