I don't normally write reviews but these guys deserve high praise.
I wanted a bench for my mother's 80th birthday, but thought teak would be out of my price bracket until I found the Teak Warehouse - I'd seen remarkably similar benches elsewhere for 2 or 3 times the price.
Running out of time I tried ringing, couldn't get through and nearly gave up. It transpires email works much better and these guys certainly put in the hours - I had emails at 7am and 7pm! As usual I'd left it late and I never though when I finally confirmed the order on Friday that they'd be able to deliver in time for the big day on Sunday. But they agreed to deliver next day at no extra charge, even though it was a Saturday and were as good as their word.
On assembly, I noticed a small split at one end and that the fit at that end was poor - fair enough wood's a natural product but I was just a little disappointed. I contacted the company expecting to be told to hit the offending joint with a mallet but no, they sent around a complete replacement bench a few days later, fully assembled!
Mum's thrilled with her bench and I'm delighted with the service - not a common feeling these days. And all at a great price. Don't be put off by the lack of credit card facilities or the difficulty of getting through by phone. I wouldn't hesitate to buy here again. Fantastic. Many thanks Dan & Mark.
I ordered online a 6 seat set on Sunday and to my amazement soon got 3 E-Mails telling me that my order would be delivered the next day !!!
At the advised time on the Monday the my order was delivered.
What more can I say.
We ordered the 8-10 teak set complete with cushions and umbrella with Miami chairs on 7 September for delivery on the 13th and paid by direct transfer ( always a bit dubious about this but it had worked fine for other reviewers). On Friday 13th at 8am all furniture was delivered and was better than expected (more lovely my wife said). All now looks stunning in the garden, we wish we had ordered at the start of the summer.
We decided to oil with teak oil to bring out the colour and improve the waterproofing using 500ml oil on 5 chairs and the same for the table.
I purchased the Atlanta Stacking Chair 1.7 mtr Oval Extension Set (£449)and the 1.8 Luytens Bench (£199) from Teak Warehouse.
I don't normally write reviews but after reading some of the reviews on this website (some bad) felt impelled to write of my experience with the Teak Warehouse.
I was a taken by the price of the furniture compared to other sellers, and decided to order the furniture for my home in Anglesey, with no delivery charges incurred!
After ordering the goods online, I was sent an e-mail requesting payment by direct transfer before goods would be delivered. I did this without hesitation and delivery was arranged.
The goods arrived a day later than expected due to traffic issues, but I was informed of this by e-mail.
Even though there was no one in to take delivery, the furniture was left in the exact location that I had requested.
I must admit there were moments when I was worried that I had paid upfront for something that wasn't going to arrive, especially after looking at some of the reviews on this site! And it concerned me even more when my phone calls were not always answered, and my voicemail messages were not replied to.
I imagine that this is a small company with low overheads which is why they can charge such low prices.
However I need not have been concerned, all was delivered on the day when they said it would. The only issue I did have was that the instructions for assembly are quite limited, in fact the bench did not come with any at all, so alot of common sense is required when putting them together.
I am extremely happy with the quality and the look of the furniture, the atlanta chairs are very comfortable to sit on, and the bench is quite ornate, I can imagine they will last for a very long time. I would have no hesitation in recommending the Teak Warehouse.
Everything about the ordering and delivery was simple, straightforward
timely and efficient. The item (teak lady emily bench) was excellent quality, excellent value, and fully lived up to its on-line description. It all adds up to an excellent experience. Thank you.
Their customer service was fabulous. They answered all my questions by email and helped me chose the right teak set and chairs for my needs. They kept in touch with delivery status. When my furniture arrived I couldnt be more pleased, it looks brilliant in my garden and is exceptionally comfortable. The quality is better than any other that I have seen and equals, if not betters, the most expensive sets that I have seen in garden centres. I would highly recommend this company and will definately use them again.
a beautiful set of 6 stacking chairs and an extension table delivered with minimal fuss and obviously quality of product rightly so the prime concern
refreshingly simple website transaction
Beautifully made and designed classic gartden furniture. Very comfortable sturdy chairs that stack easily. Solid oval extendable table that is very well joined. Looks as if this furniture will last years and withstand the elements.
Thank you again for delivering our order safely and for your helpful service. We are delighted with the patio set (especially the chairs !) – comfortable, good quality and good value for money – and would certainly be happy to recommend your company. Now all we need is some more sunshine to enjoy our new furniture.
have just taken delivery of the 10 seater stacking set,real quality of teak and so impressed with the finish on the chairs and table.
after going through the net and visiting garden centres we have saved over £500 and better than what we saw
so solid and even down to lovely cushions
I was looking for years for some garden furniture that I felt would really last. Needed to be teak, needed to require as little self assembly as possible, as bolted joints weaken over time and bolts rust, and needed to look good. Eventually i found Teak Warehouse through a web search and the price was so good that despite some reservations over buying without seeing in person I decided to order. They were also very good at communicating about delivery and in bringing the furniture through to my backyard. So far I'm very impressed and hope the furniture last like it looks like it will.
The service received from Teak Warehouse was excellent, they were able to bring forward the delivery of our order at our request. The driver rang as requested and if he could have brought the sunshine too we would have had the complete package . The furniture is excellent quality and is as described on the website. We are very pleased with it. We have had very complementary comments from our friends and would be happy to recommend. Awesome...we hope that we will get years of use from the furniture and like the fact that we received care instructions .
easy to place your order for the large 10 seater stacking set,item exactly as shown on website which was excellent quality including really nice cushions and delivered on time. would recommend to anyone.excellent service throughout.
quality product supplied with minimum fuss on such a heavy product
beautiful standard of workmanship on all joints and i just love the stacking chair design
very very pleased, looks like another happy customer, keep it up!
i had already bought from teak warehouse sister company a few weeks ago and decided on a nice teak bench for my mums birthday
going on the service i got i stuck to teak warehouse and was not disapointed, a very sturdy well made bench delivered and just as described.
both sites seem to have their eye very much on the ball
excellent! mum very pleased!!
Great Set of furniture ordered and saved over £600!!
the 3.0mtr table is quality in design and construction second to none
stacking chairs also as photos suggest.
from initial enquiry to helpful delivery drivery truely a proffesional slick website organisation
lovely style and smooth finish on our balmoral bench delivered, table matches nicely and construction as the description shows. i actually think its more substantial looking than the photos on website
unpacked the chairs on sunday and astounded how good the set looks, miami stacking chairs are superb and the amount of work and skill gone into making these is astonishing
nice solid table,again superb construction and got to say a nice simple website and all easily laid out
top marks, thanks
set arrived this morning at 8am, thanks for the early one as i got on with my day!
stacking chairs were totally as described and photoed, miami ones i chose and all as you want from a website,same as you look at you receive!
all handeled totally proffesionally as you would expect in a company who have been selling this furniture for years
My husband treated us to a lovely eight seater teak garden set cant wait to show it off to our friends lets hope they are right and we are going to have a mini heatwave so we can have a lovely bbq im so thrilled with it. It fits lovely on our patio the chap was very friendly and helpful with sizes even though most of the info was on their website being a woman i thought id drive him mad anyway. great furniture at a fantastic price i recently looked at a teak set in a department store which was double the price. now i just need my husband to serve me cocktails a girl can dream great quality great price great service from the office staff to the delivery driver many thanks recommend teak warehouse
I cannot comment on the Furniture as I never received it but the Customer service was the worst I have ever come across. I tried to change the first delivery date and after numerous e-mails and telephone calls I was eventually given new date - 1 month later. Waited in all day , no delivery - I was told the van was stuck in traffic....Surprise Surprise.
Contacted one week later after I contacted them and told them about their poor service and was offered a discount but I politely told them to keep their furniture as I do not trust them as they constantly tell lies.
AVOID!!!!! AVOID!!!!! AVOID!!!!! AVOID!!!!! AVOID!!!!!! AVOID!!!!!!AVOID!!!!!!
emailed the guys at teak warehouse after putting together my table at the weekend to congratulate them on some spledid furniture supplied and dan asked me if i could give a review on the trustpilot so i will!
glad i am also as i see the person before wasnt so happy....suppose you cant please everyone...i to took my delivery later than expected but the driver explained about the london traffic and despite all this was a really nice chap,poor man still had to get into chiswick and dulwich village after me!!
great furniture also, the stacking chairs are truely built to last years and looking at the joints they are certainly not flimsy, lovely and solid and both table,mines a big 3.0mtr and chairs have a very smooth delicate finish on such robust furniture,
anyway i said i would drop them a line and from kevin who delivered to dan who liased with me in the office i have to say top marks for the guys at teak warehouse,
i have left 5 stars!!
The furniture is lovely and great quality. The reason we bought it was for this reason. The added bonus is it is great value (which doesn't mean it is ok and will make do - this feels like it will last and I have seen similar quality for several hundred pounds more).
My one gripe is the service which I have found poor, unfortunately. We had the wrong parasol and cushions delivered and no parasole base (but paid for). It took many emails and telephone calls from me (mostly unanswered) before a new delivery date was arranged and payment refunded for the parasol base. There was also no call from the driver to say expected delivery time so my wife waited in all day and it turned up after 7pm! Traffic delays were the reason but a call would be nice to explain.
However, this may just be a blip as other reviews are good and I may well try Teak Warehouse again in the future because of the price and quality.
had a 10 seater stacking set delivered a few weeks ago and did promise the teak warehouse guys a review....great furniture delivered and already had 3 or 4 bar be ques and i reckon i got you guys another sale!
quality excellent, service second to none
A very good deal on the furniture and quality furniture with quality service...
and really quality teak set delivered with good service to boot!
a 6 seat stacking set arrived yesterday and really nice stuff,surprised how smooth the finish was, the website did state this but sometimes you know what happens!!, not this time , BETTER THAN THE PHOTOS ON THE SITE, and they made the furniture look good...was impressed that this is what we received, just looked like the set on show on the photos...one last mention to kev the driver who delivered my set, as were he office colleagues,polite,no nonsense and above all helpful!
good luck to you all teak warehouse
We recently took delivery of a garden table Atlanta set from "Teak Warehouse" and from start to finish the purchase was more than satisfactory. We are very happy with both the quality of the teak table & Stacking chairs and also the friendly and professional service we received. and have no hesitation in recommending Teak Warehouse to other prospective buyers
really pleased with this website!
have ordered the stacking large 10ft set and two loungers and after the lovely weekend we had it is the first real use and look at all the set...really excellent from the quality of the teak down to the cushions supplied. had bar be que yesterday and i think i should be on commision!! i reckon at least two other of our friends will buy from you guys!!
again a real easy simple process and emails came back quickly with questions etc
absolute 10 out of 10
We live in France and were visiting family in the UK for one week. We ordered over £1000 worth of teak garden furniture to be delivered on May 1st. [Name] guaranteed that he could deliver on that date as we were catching the ferry home that evening. I made a bank transfer on the Saturday before delivery and e-mailed 3 times after that but there were no replies. Finally on the Wednesday I managed to get through on the telephone to be told that the chairs I had ordered were out of stock. [Name] then tried to make out that he hadn 't received my emails but my computer told me otherwise. I asked for an immediate refund but needless to say I have not yet received it. I shall be contacting trading standards next week. No need to contact trading standards as after this review appeared my money was refunded in full. I was also offered a discount if I changed this review and bought furniture on our next visit. I declined the offer.
got to admit my dad ordered from teak warehouse first a couple of months ago and i then ordered from their sister website which sells rattan furniture.
he ordered a teak bench and a pair of loungers and was totally impressed with the whole package, particularly their knowledge of the product and teak wood in general and of course loved the bench and loungers when they were delivered.
again he put me onto them so i thought while i was leaving a review for rattan warehouse i would leave his review for dads purchase...all in all they seem to have the garden furniture products off to pat..well done
Alfie Mccarthy found this review useful
Decided to order the Teak Peanut Bench for my husbands 75th birthday. Extremely pleased with quality and design, plus the delivery man couldn't have been more helpful. Looking forward to lots of time spent in the garden using it over the summer (depending on weather of course)
Would recommend without hesitation.
just a quick note to say large atlanta 3.0mtr set delivered yesterday and after unpacking completely today sooo pleased with everything,quality great,price great and really helped along by some great customer service, straight talking and to the point!
excellent value, thanks
I just wanted to let you know that we received the teak set and it arrived in good time delivered by a very polite driver who knew all about teak furniture and we are most pleased with our purchase from Teak Warehouse! The website is very user friendly,the man i spoke to was very knowledgable about all aspects of the wood and gave me some good tips also!
Would be happy to shop at Teak Warehouse again and recommend it to our friends in the future
All in all a good website experience from start to finish
Alfie Mccarthy found this review useful
I have just had some teak furniture delivered from teak warehouse. Ordered the 3.0mtr 10 stacking set and was amazed at first on the website www.teakwarehouse.co.uk by the price, surely it didnt include all the cushions and parasol also but after speaking to mark he assured me that it did and i can CONFIRM WHAT A BEAUTIFUL SET OF FURNITURE..!! the chairs are just so perfectly made with the superb teak grain running trough all pieces and joints are obviously machined and jointed by crafstmen. Teak Warehouse obviously know there stuff and there importing directly from indonesia over the last decade have proved dividends.
You would genuinely after seeing my set expect to pay over £1700 anywhere else for such quality items.... BRING ON THE SUMMER!!
What a beautiful large table set. Beautiful chairs stacking and all beautifully made and the table is just just so sturdy and also expertly made
£899 for the 10 chairs table and cushions and parasol!!
Absolutely a superb bargain,,,my buy of the year by a country mile!!!!!
Recomended by a friend who also had the 10 seater set, thanks jo!
Lawrie Finns found this review useful
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