I ordered an ex-display bathroom suite and a top quality shower unit. They sent me the wrong toilet and basin and the wrong shower. Unfortunately my builder had plumbed and tiled it all in before I realised the mix up. They said they would only swap the items if they came back undamaged but made no apology. 6 weeks later and I'm still no further forward and I've heard nothing but bad reviews about them ever since. i would recommend to everyone not to have any dealings with Tecaz - North Shields.