Ted Baker reviews

bad customer sevice!

I went to the ted baker in house of fraser in birmingham... I picked a top to purchase and did not really look at the price, however when I came to the till it was evident that the woman looked puzzled as she had scanned the item and a different price came up. She then said that I could not have it for the price that was on the garment, and that I had to pay for the changed price. All the tops that were on the shop floor - same design but different colours, had the same price on as the one that I picked up. It was only a small difference, however, if this item is being advertised at a particular price, I should not have to find at payment that I need to pay extra. Poor poor customer service - she had no explaination and stud looking at me for some sort of miracle to occur. I could not tolerate this so walked away. !!

Delivery cost is unacceptably high

Delivery cost is very high. It is better to buy Ted Baker products from other online merchants as cost of delivery in TedBaker is at least 3 times higher than habitual delivery prices are.

After reading previous comments I must say that it is so unfortunate that so fancy products are sold with so bad delivery and returns policy.

Awful terrible! Don't buy from them!

Terrible customer service the people work there in brighton store are so fake and they be nice to you when u were buying anything but if you have problem afterwords they are so terrible and rude to you, they treat me very badly when I wanted to exchange something and they don't do refund which i think a big company like them they should if the product is faulty or something wrong with it. but unfortually they dont do refund i bought shoes from them but broken next day then i say i cant trust their quality any more so want a refund the lady was very rude and abuse me from stealing i was really upset plus and I'm a returning customer i used to buy from them a lot but apparently they don't know how to value and keep their customer they lost me now i will never go back to ted backer.

Do NOT order from Ted Baker online

Ordered 2 bags online and was told that it would arrive within 2 business days. Guess what? NOPE.

Order still not here and I have send 1 online enquiry form and 2 emails to ask.ted@tedbaker.com. No replies.

I should have checked the reviews on trustpilot beforehand to see all the terrible experiences that other customers had to go through. Now I am one of them

Awful!

The returns policy is not clear until items have already been purchased. You are not advised of this before, during, or after purchase by staff and only become aware of it when you check your receipt at which point it is already too late. Make sure that you are 100% happy with whatever you buy before you complete the transaction as you are only given a credit note not a refund!
For an expensive shop they are somewhat backwards in their policies!

Don't order online!

Having Regularly bought Ted Baker clothing and accessories it is only on the one occasion that I had to return some shoes due the the colour being unsuitable. I sent these by recorded delivery costing over 8.00 to return. I strongly recommend reading the refund policy as after several calls to customer services it would appear they have no intention of refunding my payment for 30 working days...almost 6 weeks after I paid out 110.00.. I am appalled And as a retailer myself see no valid reason why it should take that long...very upset and will never order via the website again.

Beware of no refunds only credit notes!!

I purchased a shirt for my husband as a Xmas present and unfortunately the shirt was a bad fit ( too short in arms and larger size was too baggy) which meant he was unable to find a another shirt in the store as none of them fitted him. It was only when we tried to return the shirt that I was was made aware of the companies return policy. Obviously with such as rubbish return/refund policy the staff are not going to shout about it and inform the customer at the point of purchase but you would expect this to be made clearer when it is obvious that you are purchasing items as presents in December!!
Very very disappointed! What's the point of him having a credit note when the clothes just don't fit?

Tanya Joy and Sarah Riley found this review useful

Incredibly bad treatment!

For Christmas my mum and I brought my partner 2 Ted Baker Shirts. Unfortunately they are the incorrect size. On purchasing the shirts we specifically asked their exchange policy and they said we can exchange them ANYtime.
Yesterday (boxing day) I went to exchange the shirts, and was told that I was not allowed to due to some rule that they do not exchange on boxing day or the first 3 days of Sale (which was not explained to us). So I cannot exchange until Saturday. One of the shirts are for an occasion before this.
I tried to speak to the manager, and she just shouted over me (though I was not being aggressive towards her). I then asked if they could at least hold the two shirts I want to exchange in the correct size for me, and they would not do that. They told me I can buy them, but then I would not get a refund on my first two, therefore I would effectively pay for them twice.
I was very upset with the treatment, and thought it was very unfair of them to offer NO help or alternative solutions.

The manager then told me to hang on whilst she went into the office, I thought she was going in to try and help in some way, in fact no, she called the Cabots Circus (bristol shopping centre) security on me and had me escorted out the door and followed down the street! I literally could not believe it, I have never been so insulted by a shop or felt so intimidated!
I am now trying to call Customer Services to report this, but from reading the blogs below, I hold little hope of getting through.

I will never EVER buy from Ted Baker again. The most terrible treatment I have ever had!

Mimi Darling found this review useful

Aweful shoping experience

I recently purchased a gorgeous Wanju jacket from tedbaker.com about a week and a half ago via the paypal link at checkout.

Since I hadn't received a single order confirmation in the days following, I tried reaching out them to discover why there was no response. Over the course of 5 emails and 8 calls to thier customer service line I have yet to reach a single person there. Either thier call center is staffed by 1 person who's busy from open to close or (more likely) nobody staffs it.

My paypal account confirms that the payment was sent, yet no one at ted baker has yet to accept it. Plus paypal still has a hold on the several hundred dollars that I spent for the coat.

Next time you make an order via thier website, don't hold your breath that it will actually get fulfilled - but yes, they would like to keep your money.

Tanya Joy found this review useful

amaze balls

the service was amazing i couldnt fault it one bit they told me when it was getting dispatched and got here in two days great.

Couldn't be better

Love the shirt, I got lots of Ted Baker shirts and they are the only shirts I buy thA don't need altering to fit me properly, the fabric is very good quality and you won't find these prints anywhere else, I like to make a statement and be different, that's why I love Ted.

fast delivery, great packaging

delivered the next day, great box, and booklet inside. will order again!

Great clothes, great service, great company

Excellent quality clothes with a great instore and online service. Never had any problems with this company.

Bad Returns Service

I purchased 2 pair of trousers, which were unsuitable, I returned the same day they arrived paying overnight delivery to Ted Baker, only to still be awaiting a refund 14 days later, When I phoned I was told even though they had received them, it takes up to 28 day to sort a refund even though I used paypal, what a joke

03 October 2012

Reply from Ted Baker

Hi Elaine,
We do advise that refunds can take up to 30 working days in our terms and conditions,both on the website and your invoice, during peak times. Having checked however I can see that your refund has been issued today. Should you have any further concerns please contact customer services at ask.ted@tedbaker.com.

RED - the new black...very glamorous

I bought it for my sisters 30th birthday present & absolutely loved it x

Arrived quickly and well presented

Very easy to order and arrives in top condition would recommend

Good app, speedy delivery

Easy to order and hassle-free. Quick delivery. One of the products not quite up to usual Ted Baker standard. Overall would definately order online again.

Wowza , fan- tas-tic

Beautiful bag and stunning purse !!! Friends are sooooooo jealous !!!!

Great service!

Needed a last minute surprise for my Husbands birthday and found just want I wanted easily on the Ted Baker website. The order was simple and the shirt was delivered very quickly. What was nice, was the lovely box and packaging It arrived in.
Will be ordering my husbands clothes on-line from Ted Baker again!!

Great clothes, shame about the online refunds.

Experience of store purchases is good, see what I like, try it on for size and if fine, I purchase it. This was the first attempt at online ordering but it turns out I am in between your sizes for the coat I wanted. But after returning the coat and receiving confirmation they have been received, I am still waiting for my money back 2 weeks later. If transfers are only made at a certain point in the month (to keep down BACS charges) Ted Baker should make it known when these are.

03 October 2012

Reply from Ted Baker

Hi Rob,
Refunds can take up to 30 working days to be processed as stated in the terms and conditions on the website however if you contact our customer service team at ask.ted@tedbaker.com they will be more than happy to see how far along your refund is.

None delivery of product and still waiting for an update

Ordered a gift voucher for the son in law for his birthday, on the 10th sept, when I spoke to him he said he hadn't received anything, Its now the 24th September so 2 weeks after, and despite conversations on line directing me to Yodel the delivery guys and asking me to phone them ( which is a bit rich, I did'nt order the item from them so why should I be expected to sort the problem out) Was promised a call back friday pm, but didnt get one, had to call again today (monday) told still waiting for the delivery driver to be interviewed. Very Very disappointed, its not my problem, all I know is that I purchased gift vouchers that have not been delivered even though I had to pay £4.99 for the delivery.
Surely they could put a stop on the original vouchers issued and send some more and some compensation for the terrible experience

Delivery in leass than 24 Hours!

Ordered Monday afternoon. Delivered Tuesday morning. Very impressed

Very very happy!

I would definately recommend shopping on line with Ted Baker. The ordering process was easy, the delivery was quick and the size of the garment is a true size, so no need to return as with other shops. I am very very happy with my purchase.

Excellent

I would definately recommend this site, my bag was delivered within 24hrs!!!

Stylish!

Absolutely love it. My boyfriend was thrilled with his surprise messenger bag. When he starts his uni course in a few weeks time he'll be stylish and smart,

good service great product!

The title says it all! great bag hope she likes it!

Excellent Teddy Baker wear

Excellent service always get something diffrent was disapointed the size five a bit big round the bottom but size four to small across tthe bust.

Great product, courier service rubbish

Courier service would not let anyone at my home sign for product in the end what I had ordered tried to be delivered around four times

03 October 2012

Reply from Ted Baker

Hi Helen,
We are sorry to hear that you experienced difficulties with our courier service, I will be sure to log your feedback with the relevant department for their information. I do hope that your parcel has now arrived safely and you enjoy your Ted goodies.

Hard to review when I still have not received the product

I ordered a wallet for my boyfriends birthday gave myself about 10 days for it to arrive and the service says 3-4 days. Nearly three weeks later it still hasn't arrived and his birthday has been and gone. When i tried to track my parcel it just possible delay due to damage and still says that almost three weeks later. No one informed me of the delay and I had to do a lot of chasing around. I think you need a new courier service. I a now trying to cancel the order refund my money and go somewhere else to buy him a very late birthday present

Next day delivery doesn't always mean next day!

I do really like Ted Baker's women range however I was left disappointed when I requested andpaid for next day delivery for item to arrive two days later than expected.

03 October 2012

Reply from Ted Baker

Hi there,
We are sorry to hear that your parcel didn't arrive on time. If you contact our customer service team at ask.ted@tedbaker.com they can investigate this for you.

Easy and simple to do with quick supply

Great products

Fantastic service and awesome product

I purchased a courier bag for my little bro for his birthday and he absolulty loved it, really good quality and very stylish. The bag arrived quickly and I loved the box it came in, left it in it to wrap it up (was tempted to leave it without wrapping paper!!!). One happy big sis and one very happy little bro

Great service

Really lovely dress and arrived quickly. The whole purchase experience was easy and straightforward from start to finish.

100% customer service

Ordered two bags late Sunday evening picked them up in store after using click and collect by Friday!!

At last I get those great boots!

After a terrible experience at a Ted Baker concession in House of Fraser Norwich (but for which Ted Baker were brilliant at sorting out) I got a refund and ordered boots, however only to be told they were then out of stock! Obviously I was very disappointed.

A month later I reordered and received them within 2 days, and I love them, so after a rocky start thank you Ted!

Change returns policy

Delivery was longer than expected. When I took the bag back to store I was told I had to return by post and cost me £9.75! I don't think it's write that if you have an item delivered to your own address you cannot return to store but if you have delivery to store its ok.

03 October 2012

Reply from Ted Baker

Hi Laura,
We are sorry to hear that you are disappointed with Ted's online return policy.
Ted's stores do not offer refunds at present, unless the click and collect service has been used. You are always more than welcome to return to the store for a gift card or exchange and if you do decide to send your order back you do not need to return the original box/packaging. This usually reduces the cost. For any further assistance please contact ask.ted@tedbaker.com.

Slick operation until delivery of goods. 1st occasion took over 3 weeks and 2nd occasion, good just didn't arrive

I love to purchase gifts for my family from Ted Baker as they feel it's something really special, to receive a Ted Baker item.

It is so easy to browse the latest styles and to select and make that special purchase, but I just won't do it again as the delivery was a nightmare. I spent eveyday the items were due on the phone or website trying to locate and track my goods. On the 2nd occasion when goods didn't arrive Ted Baker refunded my payment with out question, but the whole experience left me exasperated.

03 October 2012

Reply from Ted Baker

Hi Ann,
We are sorry to hear of the trouble you have experienced with Ted's courier service. This is most certainly not what we like to hear, as any negative view of them reflects badly on Ted. Please rest assured that this feedback will be logged with the relevant department.

Wowwwww

Beautiful bag presented in lovely packaging, excellent customer service and super fast delivery

funky and great value.

bought few of these as stocking fillers for xmas and really happy with the quality and overall look of the product. look expensive but they do look better in a pair which thankfully i bought enough to do.

I love Ted

Lovely clothes, lovely gift-style box, I feel $1000000 when I wear Ted Baker!