Delivery was longer than expected. When I took the bag back to store I was told I had to return by post and cost me £9.75! I don't think it's write that if you have an item delivered to your own address you cannot return to store but if you have delivery to store its ok.
To reply as a company, please log in to your business account.
Hi Laura, We are sorry to hear that you are disappointed with Ted's online return policy. Ted's stores do not offer refunds at present, unless the click and collect service has been used. You are always more than welcome to return to the store for a gift card or exchange and if you do decide to send your order back you do not need to return the original box/packaging. This usually reduces the cost. For any further assistance please contact firstname.lastname@example.org.