Experience of store purchases is good, see what I like, try it on for size and if fine, I purchase it. This was the first attempt at online ordering but it turns out I am in between your sizes for the coat I wanted. But after returning the coat and receiving confirmation they have been received, I am still waiting for my money back 2 weeks later. If transfers are only made at a certain point in the month (to keep down BACS charges) Ted Baker should make it known when these are.
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Hi Rob, Refunds can take up to 30 working days to be processed as stated in the terms and conditions on the website however if you contact our customer service team at email@example.com they will be more than happy to see how far along your refund is.