I recently purchased a gorgeous Wanju jacket from tedbaker.com about a week and a half ago via the paypal link at checkout.
Since I hadn't received a single order confirmation in the days following, I tried reaching out them to discover why there was no response. Over the course of 5 emails and 8 calls to thier customer service line I have yet to reach a single person there. Either thier call center is staffed by 1 person who's busy from open to close or (more likely) nobody staffs it.
My paypal account confirms that the payment was sent, yet no one at ted baker has yet to accept it. Plus paypal still has a hold on the several hundred dollars that I spent for the coat.
Next time you make an order via thier website, don't hold your breath that it will actually get fulfilled - but yes, they would like to keep your money.