A few weeks ago I was shopping in Lichfield which is about a 45 minute drive from where I live. I purchased a ted baker jacket which was quite expensive but hey i liked it. After I arrived home I noticed there was a large hole in one of the sleeves. I drove all the way back to the shop only to be told that they wouldn't offer me a refund even though the item was faulty. Although I wasn't too happy with this I agreed to make yet another journey a week later to collect a new one. So, a week later I picked up my second jacket up only to find that it was advertised cheaper on the label than I had paid just a week before. The shop of course wouldn't give me any refund for the difference! After having the new jacket a week I noticed bright blue numbers under the leather sleeve - another fault! I wrote to Ted Baker as I was unhappy about the quality of the product and the bad service I had received and they sent me a poor and disappointing reply. I advised them I didn't have the receipt anymore to which they replied that as I still had my receipt an exchange wouldn't be a problem. Really what did I expect they don't read my email properly or address my complaint yet send me a standard templated reply! Great service. I wrote again to them asking why they hadn't read my complaint properly and perhaps somebody might contact me, guess what reply I had... None
I honestly will never shop with them again and after explaining all this to my friends and family they won't either.