Ted Baker reviewed by

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AVOID ordering online - BLACKMAIL REFUND by customer services manager

I am in the process of taking legal action against Ted Baker. The customer service is a joke. They will also lie to you and delay responding if they respond at all, as they seem to have a habit of not answering their telephone.

I have waited 9 MONTHS for a reply but they just ask me to resend the email.
Waited NINE MONTHS for refund on gift cards that I could not use. The customer services manager told me that they are refunding me out of a good will gesture. Helllllooooo it is my right! I am fully aware of the Sales of Goods Act! You have breached your contract with me.

I WAS BLACKMAILED FOR MY REFUND ON THE CONDITION THAT I WOULD NOT WRITE ANYMORE ABOUT TED BAKER ON SOCIAL MEDIA SITES. ALL FOR £20.00
Keep in mind that spent well over that over the nine months trying to get my money back.

This was by the Customer services Manager. I have the proof and if this review gets reported. I will just make a very long YOU TUBE video , Facebook, etc. with all my {{ evidence }}
I will not be muted!!!

I've bought gift cards that I can not use online. There site has not been accepting gift cards for months now. They will never get it fix while the sale is still on.

Please Please Please contact Trading standards and report them if you live in the UK if you live in Europe please contact The European Consumer Centre for Services ( ECC net ) They will act on your behalf.

If you still want to order online after reading this please do order via there concession stores. e.g Harrods, Selfridges, House of Fraser shipping fees is costly!!! or ASOS etc. as you will not have to deal with any rubbish or less of it at least. I have found the customer service in shops wonderful though.

Just imagine all the people who have received gift cards for Christmas and can't even use them online. Nor can they use them in a store if a live in another part of the country hundreds of miles away. Plus my gift cards are in GBP I can only order in Euros however there website is still not accepting gift cards regardless of currency.

THANK YOU TED BAKER FOR MY REFUND ON MY GIFT CARDS.
Keep in mind that almost a year later customers still can not use there gift cards online.
You are not above the law.

After over 17 years of shopping from Ted Baker way before they even started selling ladies clothes I will no longer give them my money.

p.s Keep in mind that my answering machine in on 24/7 so you can leave a message or email me. ALL in coming calls with caller ID withheld are logged. Fooling nobody!!
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Kristina Rududu found this review useful
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