Ted Baker reviews

Ted Baker reviews

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Don't order online!

Having Regularly bought Ted Baker clothing and accessories it is only on the one occasion that I had to return some shoes due the the colour being unsuitable. I sent these by recorded delivery costing over 8.00 to return. I strongly recommend reading the refund policy as after several calls to customer services it would appear they have no intention of refunding my payment for 30 working days...almost 6 weeks after I paid out 110.00.. I am appalled And as a retailer myself see no valid reason why it should take that long...very upset and will never order via the website again.
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Beware of no refunds only credit notes!!

I purchased a shirt for my husband as a Xmas present and unfortunately the shirt was a bad fit ( too short in arms and larger size was too baggy) which meant he was unable to find a another shirt in the store as none of them fitted him. It was only when we tried to return the shirt that I was was made aware of the companies return policy. Obviously with such as rubbish return/refund policy the staff are not going to shout about it and inform the customer at the point of purchase but you would expect this to be made clearer when it is obvious that you are purchasing items as presents in December!!
Very very disappointed! What's the point of him having a credit note when the clothes just don't fit?
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Incredibly bad treatment!

For Christmas my mum and I brought my partner 2 Ted Baker Shirts. Unfortunately they are the incorrect size. On purchasing the shirts we specifically asked their exchange policy and they said we can exchange them ANYtime.
Yesterday (boxing day) I went to exchange the shirts, and was told that I was not allowed to due to some rule that they do not exchange on boxing day or the first 3 days of Sale (which was not explained to us). So I cannot exchange until Saturday. One of the shirts are for an occasion before this.
I tried to speak to the manager, and she just shouted over me (though I was not being aggressive towards her). I then asked if they could at least hold the two shirts I want to exchange in the correct size for me, and they would not do that. They told me I can buy them, but then I would not get a refund on my first two, therefore I would effectively pay for them twice.
I was very upset with the treatment, and thought it was very unfair of them to offer NO help or alternative solutions.

The manager then told me to hang on whilst she went into the office, I thought she was going in to try and help in some way, in fact no, she called the Cabots Circus (bristol shopping centre) security on me and had me escorted out the door and followed down the street! I literally could not believe it, I have never been so insulted by a shop or felt so intimidated!
I am now trying to call Customer Services to report this, but from reading the blogs below, I hold little hope of getting through.

I will never EVER buy from Ted Baker again. The most terrible treatment I have ever had!
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Aweful shoping experience

I recently purchased a gorgeous Wanju jacket from tedbaker.com about a week and a half ago via the paypal link at checkout.

Since I hadn't received a single order confirmation in the days following, I tried reaching out them to discover why there was no response. Over the course of 5 emails and 8 calls to thier customer service line I have yet to reach a single person there. Either thier call center is staffed by 1 person who's busy from open to close or (more likely) nobody staffs it.

My paypal account confirms that the payment was sent, yet no one at ted baker has yet to accept it. Plus paypal still has a hold on the several hundred dollars that I spent for the coat.

Next time you make an order via thier website, don't hold your breath that it will actually get fulfilled - but yes, they would like to keep your money.
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Review by confirmed purchaser

amaze balls

the service was amazing i couldnt fault it one bit they told me when it was getting dispatched and got here in two days great.
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Review by confirmed purchaser

Couldn't be better

Love the shirt, I got lots of Ted Baker shirts and they are the only shirts I buy thA don't need altering to fit me properly, the fabric is very good quality and you won't find these prints anywhere else, I like to make a statement and be different, that's why I love Ted.
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Review by confirmed purchaser

fast delivery, great packaging

delivered the next day, great box, and booklet inside. will order again!
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Review by confirmed purchaser

Great clothes, great service, great company

Excellent quality clothes with a great instore and online service. Never had any problems with this company.
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Review by confirmed purchaser

Bad Returns Service

I purchased 2 pair of trousers, which were unsuitable, I returned the same day they arrived paying overnight delivery to Ted Baker, only to still be awaiting a refund 14 days later, When I phoned I was told even though they had received them, it takes up to 28 day to sort a refund even though I used paypal, what a joke
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Ted Baker

Reply from Ted Baker

Hi Elaine,
We do advise that refunds can take up to 30 working days in our terms and conditions,both on the website and your invoice, during peak times. Having checked however I can see that your refund has been issued today. Should you have any further concerns please contact customer services at ask.ted@tedbaker.com.
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Review by confirmed purchaser

RED - the new black...very glamorous

I bought it for my sisters 30th birthday present & absolutely loved it x
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Review by confirmed purchaser

Arrived quickly and well presented

Very easy to order and arrives in top condition would recommend
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Review by confirmed purchaser

Good app, speedy delivery

Easy to order and hassle-free. Quick delivery. One of the products not quite up to usual Ted Baker standard. Overall would definately order online again.
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Review by confirmed purchaser

Wowza , fan- tas-tic

Beautiful bag and stunning purse !!! Friends are sooooooo jealous !!!!
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Review by confirmed purchaser

Great service!

Needed a last minute surprise for my Husbands birthday and found just want I wanted easily on the Ted Baker website. The order was simple and the shirt was delivered very quickly. What was nice, was the lovely box and packaging It arrived in.
Will be ordering my husbands clothes on-line from Ted Baker again!!
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Review by confirmed purchaser

Great clothes, shame about the online refunds.

Experience of store purchases is good, see what I like, try it on for size and if fine, I purchase it. This was the first attempt at online ordering but it turns out I am in between your sizes for the coat I wanted. But after returning the coat and receiving confirmation they have been received, I am still waiting for my money back 2 weeks later. If transfers are only made at a certain point in the month (to keep down BACS charges) Ted Baker should make it known when these are.
Ted Baker

Reply from Ted Baker

Hi Rob,
Refunds can take up to 30 working days to be processed as stated in the terms and conditions on the website however if you contact our customer service team at ask.ted@tedbaker.com they will be more than happy to see how far along your refund is.
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Review by confirmed purchaser

None delivery of product and still waiting for an update

Ordered a gift voucher for the son in law for his birthday, on the 10th sept, when I spoke to him he said he hadn't received anything, Its now the 24th September so 2 weeks after, and despite conversations on line directing me to Yodel the delivery guys and asking me to phone them ( which is a bit rich, I did'nt order the item from them so why should I be expected to sort the problem out) Was promised a call back friday pm, but didnt get one, had to call again today (monday) told still waiting for the delivery driver to be interviewed. Very Very disappointed, its not my problem, all I know is that I purchased gift vouchers that have not been delivered even though I had to pay £4.99 for the delivery.
Surely they could put a stop on the original vouchers issued and send some more and some compensation for the terrible experience
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Review by confirmed purchaser

Delivery in leass than 24 Hours!

Ordered Monday afternoon. Delivered Tuesday morning. Very impressed
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Review by confirmed purchaser

Very very happy!

I would definately recommend shopping on line with Ted Baker. The ordering process was easy, the delivery was quick and the size of the garment is a true size, so no need to return as with other shops. I am very very happy with my purchase.
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Review by confirmed purchaser

Excellent

I would definately recommend this site, my bag was delivered within 24hrs!!!
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Review by confirmed purchaser

Stylish!

Absolutely love it. My boyfriend was thrilled with his surprise messenger bag. When he starts his uni course in a few weeks time he'll be stylish and smart,

Ted Baker Details

About this company

Having launched as a shirt specialist of some repute in Glasgow Ted Baker quickly became the place to buy some of the very best contemporary men’s shirting around. From the beginning Ted has had a very clear, unswerving, focus on quality, attention to detail and a quirky sense of humour, so much so in fact that the first stores used to provide a laundry service for every shirt purchased – something that gained the quickly growing brand the title of ‘No Ordinary Designer Label’. Everything produced under the Ted Baker name has his personality woven into its very heart. The collections have expanded rapidly since its beginnings as a menswear brand in Glasgow in 1987. Today Ted Baker offers a wide range of collections including: Menswear, Womenswear, Global, Endurance, Accessories, Fragrance, Skinwear, Footwear, Eyewear and Watches.

Visit Ted Baker

Contact information

Call us on: 0845 130 4278
We live here: Ted Baker London
B2 5EP Birmingham
United Kingdom

Category

Ted Baker is ranked 93 out of 97 in the category

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