I am a webmaster for a PROBUS club in Sheffield and we wished to buy Access 2010 at a reduced rate as we are a non profit making club. I placed my order and then afterwards viewed the ratings here, which filled me with horror. However I received exactly what I ordered the following day, which I have now installed and it is working properly. I have no complaints at all and I would use Tekgia again if I need to.
I purchased Microsoft Outlook 2013 from Tekgia. Payment was debited off my account straight away and an e-mail was sent to me to inform me that Microsoft would e-mail me a download link within 3 working days. 2 weeks later nothing still. Checked with Microsoft who never send out download link to customers who purchase software through re-seller. I have lodged a complaint with Microsoft and hope they will do something about this. Impossible to get through to Tekgia on the phone. I am pretty sure I will never see my money again but if I don't I will start criminal proceedings and will alert the media. At the best they are incompetent but at the worst they are operating quite a sophisticated scam....
There aren’t many companies that offer such software outside the usual classroom management software, so it is good to see some competition in this area, especially with bursar budgets being severely cut.
It was the same experience to me.. I ordered a projector lamp after confirmation that they would deliver it to a shipping address in Saudi Arabia. I transferred the money 162 pounds, plus 20 pounds on bank fees. I sent them a 100 emails, called them 30 times, and the phone calls were very costly. They make promises and they never really do anything useful. My communications were with a guy called *****. His apologies were usual "We are sourcing the lamp from abroad". Eventually I talked to *****, and I sent her my bank details to refund the money. It's been a year now and I got nothing.
I ordered a projector lamp for £211.54 on 10 August 2009, was told it would take 10 days to deliver, but it didn't arrive by 26 Aug. On calling the company's numerous tel numbers that day I found that only one still worked (08709909709) but no one was answering. The www.tekgia.com website had also disappeared. Thankfully I used a Barclaycard so am most likely covered. Manchester Trading Standards = next stop.
Projector lamp total cost £214 ordered June 16. Card debited same day; no goods arrived. Several chasing phone calls. Broken promises e.g. "with you tomorrow". Finally admitted they had no stock. Aug 7 I cancelled order and asked for refund to my card. Nothing received. Today 21 August number unobtainable & website vanished. Presumed gone out of business.
I placed an order with tekgia and payment was taken next wroking day. I was supposed to get a lamp within 4 days however six weeks and multiple phone calls later I have nothing and the phone goes unanswered and the website has vanished. I paid by credit card and am now applying for the payment to be credited back to my account.
I wish I had read these posts 3 weeks ago, we paid Tekgia £2300 for some sofware for our charity and now there is no website, nobody answers the phone and from what I have read here he has gone bankrupt.
The Sole trader of Tekgia is Bob Wilkins. My partner has worked for this individual for nearly two years. Two years of hell, two years of bounced cheques, unpaid commission, no sick pay and two Christmas wages which bounced.
So for two years my partner has worked herself to sickness, in an atmosphere of depression and deciept only for the hope that the next wage, if it doesn't bounce that is has the backdated commission in it.
Well like a carrot to a donkey she waited - waited because tonight at 8.45pm in the ever consistant manner of Bob Wilkins, he gave her a text saying that Tekgia had been made bankrupt and she was out of a job. A job that owes her in the region of a thousand pounds.
I rejoice in the fact this individual - this company cannot cause the pain and suffering which I have seen to my lady or any other innocent customer.
This is a clever plow and one which I am coming across increasingly. An item is ordered, in this case a digital projector lamp, and the cost taken from Mastercard immediately. When no delivery instructions are forthcoming you know something is amiss. And sure enough in this case. The item order 180709, money taken 210709 and then nothing. Despite numerous callback requests from Bob nothing. The Consumer Direct advice line have confirmed that I must now cancel the order wait 30 days and then start proceeding through my bank. In the meantime my church are without a vital part for worship and I feel cheated and let down.
I agree with other reviewers, leave this company well alone - it is a shame that the police cannot be advised!
I would like to offer my experience of this company in Manchester.
In November 2008 I contacted them with a view to purchasing a hard to come by projector bulb. Whilst every other company was quoting 33 business days for sourcing and delivery Bob at Tekgia promised to supply in 4 working days.
Eager to obtain said item I paid by Bank Transfer, after all they do have BACS and CHAPS information on their website. All I can say is this was my mistake; I should have paid by credit card.
Come the start of December I phoned Bob and asked where this item was, he admitted Tekgia could not source in the time originally promised and were having difficulties in finding the product I had paid for. I asked for a full refund.
After many emails and phonecalls throughout December and January I am still waiting on the refund some 7 months later, now July 2009.
Living in Scotland and their business being in England it's not a matter of easily contacting the small claims court to pursue this matter.
All of this information, original quote, promise, invoice and admission that Tekgia could not provide the product and would provide a refund can easily be backed up by the many emails I have had from them.
So my advice... avoid this company at all costs, they fleeced me for £384.17 and I wouldn't want that to happen to anyone else.
We are a mid sized PLC company who purchased several pieces of software from Tekgia in January 2009. 2 months later we still hadn't received anything and started calling for an explanation. There is only 1 person that seems to work there called Bob (or perhaps Bill?) and he is - without putting too fine a point on it - a crook. All promises were missed and to date (this is mid May) we still haven't received a single thing from Tekgia despite paying in advance. We have pleaded, then reasoned, then shouted for a refund but to no avail - they have in effect stolen our money. If you google the name you will see outstanding CCJs against the business and there are numerous warning signs that make it obvious they are not throwing straight dice - i.e. no company registration number, no VAT number, no registered office, etc, etc, etc. I could go on but won't. Suffice to say that Tekgia (and Bob) should be avoided like the plague.