Do I have to give it one star? Can't I give it no stars? I have memorized their hold music. I can recite Max The Annoying Automated Voice's entire cheerful script. My flowers, which were supposed to be a surprise, have not gotten there and the surprise was ruined weeks ago. Nobody knows why they aren't there and I am repeatedly assured they will get there today, and "today" comes and goes with no sign of them. I hate florists. I hate trusting others to complete my romantic gestures for me. But I am in the US and she is in London, so I had no choice. Honestly, this is embarrassing and frustrating and completely unacceptable. I am starting to think that Teleflora isn't even a real company and that no flowers are ever involved in their dealings. I refuse to give up because I want her to get her flowers, but this is just maddening and I will never, ever use this company again.
Ordered 2 bouquets for a funeral last week to be delivered on Sunday by 4pm. Website states Sunday delivery guaranteed if you order by noon that day. I ordered on Saturday. Got email Sunday at noon saying there was no way they could be delivered that day. After 45 minutes on the phone with a complete idiot (who just kept re-reading my email to me), I finally got a supervisor (Don) that GUARANTEED delivery the next morning at 8am. I get a phone call at 11am saying that they couldn't get them delivered. They wanted an address so that they could deliver them to the family at home. I called back with the address.
On Tuesday, I get an email saying that the delivery was made to the FUNERAL HOME. So I call again. I was told that the email was wrong and they were delivered and signed for at 3pm on Tuesday. Now it's Thursday morning and I get another phone call stating that the home is in a gated community and that it wasn't open. I told her about the email and phone call on Tuesday that said they were SIGNED FOR AND DELIVERED. She said that no, they hadn't been delivered yet and asked me how to get into the gated community. My response, did you call the cell phone number I gave you for the family? Her response was that she hadn't thought of that. ARE YOU FREAKING KIDDING ME?? I wonder if they will ever get delivered...
I AM SO PISSED RIGHT NOW! I ordered flowers for my grandmother's funeral yesterday morning at 8am (2/21/2014) because I cannot be there, you call me this morning leave voicemail message that you cannot get the type I ordered (Order #20781376) and then call back 10 minutes later to tell me they cannot even get a substitute ordered and delivered cause funeral home stopped taking deliveries at 10 this morning (02/22/2014). That is why I made order yesterday, I never received anything from Teleflora other than a confirmation of my order yesterday via email until today when I received call about this issue and did receive email this morning stating:
“Regrettably, we were unable to deliver your order for the services. Please advise if we may deliver an appropriate arrangement to a family member. Please reply to this email or contact us at 800-822-9547”
I cannot believe that you guys did not know of the issue until now and then offer nothing but an apology and then to deliver on MONDAY! What for the funeral was today not Monday!!!!!!! If you started having issues the day the order was made why was I not contacted yesterday and made aware? You still even then make me wait 3 to 5 business days to receive the $100+ that it cost so I still cannot get any flowers ordered from anywhere else. I will make sure that everyone I know (since I work also in customer service area) that they will not order from TELEFLORA! Social Media is a wonderful thing and can also be just as detrimental, too.
I just checked with Funeral Home about the 10 am delivery and they stated they take deliveries right up till the time they leave for cemetery which would not have been until 2pm this afternoon.
How very disappointing. I chose a modestly priced bouquet of long stem roses called "Forever Beloved" for my fiancé that totaled $155.56. I ordered them on February 6th. What arrived on February 14th looked as if they had been sitting around since the 6th. They were wilted and dead. It wasn't bad enough that they couldn't guarantee delivery on the 14th which made me very nervous, they couldn't deliver fresh flowers either. Sure, she understands that it is the thought that counts, but this is embarrassing. No apologies from either the florist or Teleflora. They both ignored me and refused to refund the money. Well, at least I could dispute this charge on American Express. They simply won't honor their guarantee. I will never do business with these clowns again and neither should you. I could have done better had I spent $20 at the local supermarket. Look somewhere else guys. These florists are disreputable. They make the sale and not the customer. I wish that I had looked at these pitiable reviews before I ordered.
My husband order a bouquet for valentines day and I received them on February 18th, every time we spoke with customer service they said that "the flowers were in the truck to be delivered", I which I can post some pictures so you can see the flowers that I received. The bucket name is "Zen Artistry" premium (go take a look to that, its beautiful) well let me describe what I got....the base you can barely see and is plastic, with grass squares, the orchids are dead, some pieces of stems from the nearest tree and 4 sticks of green bamboo, oh and the orchids are tied with a piece of ribbon that look like a palm string. DO NOT USE THIS COMPANY, GO TO YOUR NEAREST FLORIST!!! They have one star only because it would not let you submit without selecting one.
Do not recommend. Last two of several purchases have been failures. The latest was on Valentine's Day. Paid for premium delivery, flowers not delivered. Spent 45 minutes on phone each time. Clerks helpful but limited in authority to correct. Marketing may lure you but if you love someone, take your business elsewhere. They've lost hundreds of dollars of my business and from reading other reviews, I can see I'm not alone.
Flowers were supposed to be delivered yesterday, but didn't. I called and the told me today... still nothing, maybe tomorrow? Flowers should be delivered the specified day, no 2 days after the occasion. Never ordering from them again. They don't even give a discount.
Didn't get my Valentine flowers,promised to be delivered next day,STILL NOTHING! It's not just a day it's dealing with people's emotions. Never again. My boyfriend also ordered a week before. Yet I didn't receive anything. Thanks,I appreciate you making me feel as if I didn't get anything for Valentine's but I did you guys just failed to deliver.
Ordered flowers for Valentine's day for my wife. Flowers were not delivered. No one called or emailed me saying they will not show up. After I called and asked for a refund, no one offered an apology. Please do yourself a favor and stay away from this company. All you will get is stress and bad customer service. It is the WORST flower delivery company I have ever used. STAY AWAY FROM TELEFLORA.
I ordered flowers to the restaurant at which my wife and I would be dining, one year from the day I proposed at the same restaurant. I wanted to make our dinner special, but instead was disappointed and upset. I didn't even receive notice from the company that there was any problem. I insisted the service manager of the restaurant check for them, but she said that she had been there all day and no flowers had come.
Curse you, Teleflora, I will be telling all those to whom I speak of my negative experience with you, and will celebrate the day you are gone from the flower delivery industry.
I bought the promotional coupon from Amazon on the day before Valentine's Day, ordered flowers to be delivered the day after Valentine's Day, and waited and waited and waited. Finally a customer service person was sad to inform me that my order had been cancelled due to high volume. That's so rude not to even inform me. I am mad at myself for thinking I was getting a good deal. So far, my credit card has not been credited, so I am out the money. I will never use Teleflora again. How unprofessional. Don't offer a deal if you can't follow up on it. It makes me sick to have to even give one star.
I ordered flowers for my college daughter. Apparently the shops were too busy on Valentine's Day to deliver my order!!! Teleflora never contacted me to let me know. Rude, unprofessional staff!!!!! They don't even deserve one star!!
Ordered flowers for Valentine's day for my wife. Teleflora florist decided not to deliver the flowers because they were too busy. What BS is that? They didn't even call or email saying they will not show up. I felt stupid that my wife didn't get her flowers. Please do yourself a favor and stay away from this company. All you will get is stress and bad customer service. It is the WORST flower delivery company I have ever used. With other companies out there, I've never had an issue. I can't believe this company is still in business. STAY AWAY FROM TELEFLORA . I wish I read these reviews before ordering from them
I placed an order along with other individuals in my office, as they were recommending Teleflora. Everyone else's loved one was able to get their arrangements in a timely manner except for mine. The order was placed early in the morning, since they were advertising they were able to make a same day delivery. At about 4:30pm, the delivery person ruins the surprise by calling the recipient asking for another address where they can make a delivery, EVEN THOUGH this information is filled out on a form along with MY contact number prior to placing the order online. Well the delivery wasn't made until 8pm at our residence. Once I see my loved one walk in with the flowers, I was so upset and emotional, I really wanted to take the flowers back to a physical location and express how much of a scam I had been a part of. Online, the pictures for the flower arrangements are completely misleading, and actually could be deemed false advertisement. There are different sizes (standard, deluxe and premier). When choose a different size, you see the bouquet get somewhat "larger" and you can count the difference in the amount of rose buds. The one I chose had about 32 rose buds. Well the arrangement came with 16 rose buds. When I call to complain, they have the never to tell me that I actually got more than I was supposed to!? I paid $118 total for this order. I was only able to manage a 50% discount (NOT EVEN OFF THE TOTAL ORDER) but only off of the bouquet amount (not including the service fee). The credit was a total of $46 dollars and change. I'm PISSED. I have written reviews everywhere that I could find telefora reviews. DO NOT USE THIS COMPANY EVER!
Well where should I begin. I ordered flowers for my fiancé to be delivered to her at school for valentines they never showed up. I specified that they must be delivered by 2 o'clock as after that she would not be returning until Tuesday guess what they never showed up. so I called Teleflora to wait for 45 minutes to talk to a dumb lady that had an attitude and kept repeating her self to find out that it can take till 8pm for them to be delivered. let me remind you I specifically said by two o'clock. at around 7 the florist guy calls her mother saying that no one is there and made her mother chase around to find the floral shop. she gets there and receives the flowers to them already being droopy and the roses had lines in them which was not appealing to her. I am very upset with the service of everyone! when your in a long distance relationship flowers is all you can do on valentines and these dumb people couldn't even do it right! you people put me in the dog house she will not even talk to me. you people cant do anything right, thanks so much for ruining our valentines days!! id like a refund and than to have your company shut down
Ordered my arrangement for the wife on January 31st. Was even asked what time of day would delivery be acceptable, which by the way I already thought was odd. Come midday nothing! Called customer service to speak to a intelligent rep.......funny there was nothing intelligent about her!!!! She asked for the order number 5 times!!! In which on the fifth time I even stated 'any slower lady and there would be a minute gap between the numbers.... Second call another customer rep, this one had a attitude an thought it was alright that the flowers were delivered cause "valentines day goes on till 11:59pm". Which I replied please can you put a supervisor on the phone! I got the supervisor on the phone, and she had the nerve of guaranteeing delivery before 4pm!!! It's 10:20pm and no flowers! I called at 4:01pm spoke to another rep who ended up putting me on hold for 30 minutes than hung up the phone! Called back only to be told that this has to be resolved and that they were gonna sort this out ASAP..... 1hr on hold only for them to hang up again! Called @ 9pm and didn't get to speak to a rep cause I was listening to their corny music for another 1hr waiting! I can see why now, the amount of orders they got wrong!!!
I am definitely reporting them to the bbb! The thing I've realized it the bbb really doesn't help that much with only 1 filed complaint. I think it's a complete mockery that a company can get away with committing internet fraud. Yup you read that right! It can be considered fraud when someone takes money from your credit card for something that was promised but never delivered!!!
Ordered flowers to be delivered on Valentine's Day earlier in the week. The flowers didn't come until 8:15pm. Made me look like I forgot Valentine's day and did something at the last minute. The bouquet that came didn't look anything like the picture. I might have well have paid some to come and take a crap on my wife's lap. Hence I am here writing reviews about a flower ordering company instead of in bed with my wife at the end of a romantic evening.
On February 6, 2014, I placed an order with Teleflora for delivery of flowers for Valentines Day to my wife. The company charged my credit card and got paid on that day. On Valentines Day, I asked my wife if she received her Valentine's gift which she replied "no". I called Teleflora and after being on hold for an hour, I finally got a live voice. I talked with the rep which they related they would call the florist. I waited again for another 20 minutes and the rep came on the phone again. The rep related that it was a busy day for delivering flowers (really!!!!! on Valentines Day) and said they could be delivered the next day with a discount off the flowers. WTF. I demanded the ordered be canceled, my money refunded, and I be removed from their mailing lists. The sad part is that this is not the first time I had issues with this company. I will never use them again and make sure that everyone I know how bad this company is.