Called customer service for advice on which curtain track to select, advised on track materials and strength.
Ordered online with next day delivery, received an email little while later that the length I ordered was not in stock. So they had upgraded to the next length up to complete my order.
Delivered next day as promised, can't fault them.
second time using this company..excellent service..item was out of stock emailed me when item was back in stock. ordered item late Wednesday night delivered to my door Friday morning .wish there was a few other companies like these .thank you will be using you again
First time we used this company,excellent service all the way through.We were missing a small item ,we e-mailed them and within 3 minutes the problem was solved and we recieved the goods the next morning.Wish other companies were so easy to deal with.we will be using them again
I had trawled our local stores for a fairly simple curtain track with valance and could find nothing close to my requirements. Went on the web-site late pm Wednesday, found exactly what I was looking for, ordered it express delivery (for only £1 more than standard) and it was delivered at 08.20 Friday. That's what I call service (but I don't know if they're smiling!).
This was my first order with Terry's Fabrics and I know it will not be my last.
The web-site was easy to use and I'm delighted with my purchase and still cannot believe how quickly my curtain track arrived - 18 hours later !!
Ordered a pair of Curtains on Sunday evening and got the delivery Tuesday morning.
A well organised Company with a great staff. Terrysfabrics cannot progress without them as well as FedEx's efficiency. Please to have dealt with them. Congratulations to Jacqueline and her colleagues.
I bought 2 sets of curtain but one size was out of stock thank you to Gemma problem was sorted out. I got 2 big sets for same price. Then sadly one set had catches yet again Gemma sorted problem. I would tell everyone to use this firm nothing is to much for them also reply right away.Thank you Gemma and team . I would class your service 100 per cent Kind regards Shirl very happy customer
I found Terrysfabrics on line by chance. I needed to buy a few new pairs of curtains and of differing sizes. There were lots to choose from and the prices were very reasonable. I chose what I wanted and filled in my details on the web form. They were delivered in next to no time, and I am very pleased with the items.
I will be ordering poles from them when I have measured up. Highly recommended!
I ordered 3 pairs of ready made curtains all of the same colour and received 3 pairs all of very different shades, totally useless to me.
When I complained I was told that they cannot guarantee colour matches on pre-packed items and I should have told them they were for the same room!!!
They refunded the curtains with no issues but I was very unhappy that I'd had to pay for them to be posted to me and then had to pay to return them when they had sent out something I was never going to be able to use.
They did eventually agree to refund part of the postage cost but I am still concerned that they feel it was acceptable to send out curtains with such a big colour difference.
I ordered some curtain poles for our new house, which arrived amazingly quickly. We had builders in and had to wait for some work to be done before the poles were put up. Unfortunately we found that due to the angle of the ceiling we were not able to use them and we needed curtain track. By now, it was much later than the 28 day return deadline. I phoned customer service and spoke to Louise who was the most helpful person you could imagine. It was agreed that the poles could be returned and she also emailed me a link to get straight to the curtain track she thought would be most suitable. I was SO impressed with her attitude and will definitely be using the company again. Thank you terrysfabrics!
I came across this company during an internet search. Ordered the curtains one day and received them the next, even though I hadn't opted for next day delivery. The customer service is extraordinary. My only regret is that I didn't realise they also did poles etc as I could have ordered them at the same time and saved some postage costs. I will definitely be using this company again.
I found another company who were very slightly cheaper than Terry's and submitted the details on the price comparison. However the slightly cheaper company had a much longer and more expensive delivery cost so overall no cheaper. I decided I couldn't wait for the response from Terry's and ordered anyway because of their quicker delivery and indeed free delivery if the order was over £100. When they did respond to my price comparison cost I explained I had already placed the order and would they apply it retrospectively- not really expecting a positive response- not a lot of money involved but a principle. I was really pleased and surprised when they did in fact do so so top marks for customer care.
I had reason to use the "after sales department" and found the telephone manner of ALISON was quite exceptional, although it was quite a trivial matter of lost fitting instructions Alison was most helpful. I must also say that the original order was delivered promptly.
Perhaps a few other retailers should take a lead from this company, overall experience EXCELLENT.
Elizabethan Town House
Berwick upon Tweed
I have used the this company several times now and each time they have provided excellent and superb service. All enquiries are always dealt by kind,courteous staff who go out there way to help you.
When items have not been in stock they always keep you informed and send your order as soon as possible.
I now intend to use Terry's Fabrics all the time and have recommended them to all my family and friends.
I would personally give them 10 stars out 5 because I think so highly of this company and all their staff.
I have bought from this company on several occasions now. Their range of products and prices is excellent, and they are always very quick off the mark in sending out my orders.
The one time an item was out of stock, they let me know very quickly that my order would be delayed, but it was still despatched within 3 days. My last order was placed online at 2pm on Friday, and delivered to my door at 9.30 the following morning. I can't ask for a better service, and am very happy to recommend them.
Very speedy delivery of item which was priced well below what I could find elsewhere. Whilst there was a very small problem with the item, the matter was dealt with very courteously with the replacement sent by courier and received the very next day.
Would certainly use again in future and recommend to others.
First time we have used this company.Purchased two curtain poles,finials etc.Products were as we ordered and were delivered very promptly.We had a slight problem with a glass finial which was probably damaged in transit-this was replaced without question and was delivered
by Express Carrier.Overall experience was excellent and we would highly recommend this company to other possible customers.
First time to use this company, prompt delivery before xmas, ordered tie backs & throw, lovely quality & really different. Haven't come across anything in the shops that can compare to what I ordered. Will use the company again. Would recommend this company to other people.
I ordered curtain pole holders which are very hard to obtain. I needed these urgently as i needed to hang curtains for our New Years Eve party - and you guys sorted it although my order did not arrive you send me a replacement pack and they arrived on the day so they were great quality and did a fab job. thank you so much to your great team i will definitely do business with you again.
I ordered some items to make lined curtains and wasn't sure how much fabric etc I would need. I was given help and advice before ordering and was also impressed with the prices. I needed a couple more items as I didn't order enough (my mistake!), Terrys offered to send these to me free of charge as they were only small - what great service! I wouldn't hesitate to recommend Terrys Fabrics and will definately use them again.
After trawling the shops and finding curtains that were very flimsey and expensive i decided to order a pair from Terrys fabrics.
They arrived the next day, and the quality far exceeded my expectations, they were heavy and very well made.
I visited countless curtain retailers, but the curtains I received from Terrys were expectional, im so pleased I felt the need to ring all my family to share the great experiance i had with this company.
So ladies dont waste your time at the shops with fake "sales" prices I can vouch you will not find the same quality and price in any of the shops.
I have used Terry's Fabrics a couple of times in the past and been very pleased with the fabrics but this time they surpassed themselves! Placed quite a large order in the evening and then realised in the morning that I had left off the vitally important curtain hooks. Rang to find the order had already been processed but they found a way to add the hooks to the parcel and even sent them with their compliments. Order delivered promptly by Yodel and now all I have to do is make the curtains this week before Christmas. Well done Terry's I shall be back!
I found Terrys Fabrics via a Google search for Voile Curtains. They were completely unknown to me but the products and prices made me make a purchase and it has proved to be a brilliant choice. The delivery so near to Christmas was fantastic, the curtains are lovely and the customer service cannot be faulted. I would definitely shop with them again. Many many thanks and seasons greetings to you all.
I am creating a lot of soft furnishings and bought many Roman Blind kits from Terrys Fabrics. I contacted the company yesterday having had problems with two of the kits and they have kindly agreed to replace the kits. They have already despatched them for overnight delivery, so my guest can have window coverings in their bedroom over the festive period. This is terrific customer service and i am delighted to make others aware of it.
This is a company i will be using again in the future.
I noticed a split in the fabric after two days of using(duvet cover) I rang and was answered straight away. All i needed to do was email a photo of the problem which i so much easier than returning and having to wait. My email was responded to in minutes and i was informed a replacement was to be despatched that day with next day delivery. That was great news as i would get it before christmas.
The duvet cover itself is lovely and i already have my eye on a few other things and won't hesitate to use this company over others.
What a wonderful set up Terry'sFebrics are, I have been using them now for about 3 years, they are honest if they cannot supply, money refunded in an instant, e.mails in response to questions always quick & respectful plus the added bonus of the goods are always fabulous quality & outstanding value.
Look no further when it comes to decking out your home UK.
10 out of 10 on all counts.
Linda from London
I bought a roman blind kit after years of buying all the components separately, and it contained absolutely everything necessary. I was impressed with the online site, the ease of ordering, the tracking information on email and the speed of delivery. Wonderful to find a company that knows how to provide great customer service, I'll definitely use them again.
we have now used terrys fabrics on 2 occasions, for curtains. we find them to be very reasonable on prices and very good value for money.
also a very quick delivery service, via yodel
we will use terrys fabrics again in the future, and highly recommend this company.
thanks jim king
The website was really easy to use, and the variety of search functions were great as I wasn't quite sure what rug I wanted to start with. After browsing by type and colour I was able to make my decision. For any items that were out of stock, there was an estimated date when it would be available again, which was really useful. The rug I ordered arrived 2 days later, and is good quality and I am really pleased with the overall experience.
I stumbled across this site using a well known search engine and although I had never heard of them before the price of their bedding enticed me enough to order. I couldn't be happier, within 2 days my bedding had been delivered!
I will definitely be using this company again!
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