Terrysfabrics reviews

Terrysfabrics reviews

Excellent
9.3
from 0 - 10
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Outstanding service, couldnt ask for more

Called customer service for advice on which curtain track to select, advised on track materials and strength.

Ordered online with next day delivery, received an email little while later that the length I ordered was not in stock. So they had upgraded to the next length up to complete my order.

Delivered next day as promised, can't fault them.
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outstanding

second time using this company..excellent service..item was out of stock emailed me when item was back in stock. ordered item late Wednesday night delivered to my door Friday morning .wish there was a few other companies like these .thank you will be using you again
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This company exceeds your expectations

First time we used this company,excellent service all the way through.We were missing a small item ,we e-mailed them and within 3 minutes the problem was solved and we recieved the goods the next morning.Wish other companies were so easy to deal with.we will be using them again
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5 stars

I ordered a curtain rail yesterday fom Terrysfabrics never having used them before.
The rail was very reasonably priced and just what I wanted-even better it arrived this afternoon-24hours later!!
Well done Terrys-I shall use you again.
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Good customer service

Despatch was quite, customer service kept me updated about my delivery. Will buy again from this company
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Complete Satisfaction

I had trawled our local stores for a fairly simple curtain track with valance and could find nothing close to my requirements. Went on the web-site late pm Wednesday, found exactly what I was looking for, ordered it express delivery (for only £1 more than standard) and it was delivered at 08.20 Friday. That's what I call service (but I don't know if they're smiling!).
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Unbelievable value, carefully packaged and delivered to my door in 18 hours from ordering.

This was my first order with Terry's Fabrics and I know it will not be my last.
The web-site was easy to use and I'm delighted with my purchase and still cannot believe how quickly my curtain track arrived - 18 hours later !!
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Excellent in every way

Products excellent and easy to assemble. Helpful when ordering an d products arrive on time.
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Amazing Teamwork

Ordered a pair of Curtains on Sunday evening and got the delivery Tuesday morning.
A well organised Company with a great staff. Terrysfabrics cannot progress without them as well as FedEx's efficiency. Please to have dealt with them. Congratulations to Jacqueline and her colleagues.
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Great firm to deal with

Thanks so much to the staff at Terrys for getting my curtains and duvet to me in time for my sister's visit. They were so helpful and prompt in their replies. I'll definitely be using their site again.
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Terrysfabrics who could ask for more

I bought 2 sets of curtain but one size was out of stock thank you to Gemma problem was sorted out. I got 2 big sets for same price. Then sadly one set had catches yet again Gemma sorted problem. I would tell everyone to use this firm nothing is to much for them also reply right away.Thank you Gemma and team . I would class your service 100 per cent Kind regards Shirl very happy customer
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Extraordinary Service

I found Terrysfabrics on line by chance. I needed to buy a few new pairs of curtains and of differing sizes. There were lots to choose from and the prices were very reasonable. I chose what I wanted and filled in my details on the web form. They were delivered in next to no time, and I am very pleased with the items.
I will be ordering poles from them when I have measured up. Highly recommended!
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Warning do not order more than one pair of curtains if you need them to match.

I ordered 3 pairs of ready made curtains all of the same colour and received 3 pairs all of very different shades, totally useless to me.
When I complained I was told that they cannot guarantee colour matches on pre-packed items and I should have told them they were for the same room!!!
They refunded the curtains with no issues but I was very unhappy that I'd had to pay for them to be posted to me and then had to pay to return them when they had sent out something I was never going to be able to use.
They did eventually agree to refund part of the postage cost but I am still concerned that they feel it was acceptable to send out curtains with such a big colour difference.
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The best customer service ever!

I ordered some curtain poles for our new house, which arrived amazingly quickly. We had builders in and had to wait for some work to be done before the poles were put up. Unfortunately we found that due to the angle of the ceiling we were not able to use them and we needed curtain track. By now, it was much later than the 28 day return deadline. I phoned customer service and spoke to Louise who was the most helpful person you could imagine. It was agreed that the poles could be returned and she also emailed me a link to get straight to the curtain track she thought would be most suitable. I was SO impressed with her attitude and will definitely be using the company again. Thank you terrysfabrics!
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WOW!

I came across this company during an internet search. Ordered the curtains one day and received them the next, even though I hadn't opted for next day delivery. The customer service is extraordinary. My only regret is that I didn't realise they also did poles etc as I could have ordered them at the same time and saved some postage costs. I will definitely be using this company again.
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Excellent response

I found another company who were very slightly cheaper than Terry's and submitted the details on the price comparison. However the slightly cheaper company had a much longer and more expensive delivery cost so overall no cheaper. I decided I couldn't wait for the response from Terry's and ordered anyway because of their quicker delivery and indeed free delivery if the order was over £100. When they did respond to my price comparison cost I explained I had already placed the order and would they apply it retrospectively- not really expecting a positive response- not a lot of money involved but a principle. I was really pleased and surprised when they did in fact do so so top marks for customer care.
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Outstanding Service in After Sales

I had reason to use the "after sales department" and found the telephone manner of ALISON was quite exceptional, although it was quite a trivial matter of lost fitting instructions Alison was most helpful. I must also say that the original order was delivered promptly.
Perhaps a few other retailers should take a lead from this company, overall experience EXCELLENT.
David McLean
Elizabethan Town House
Berwick upon Tweed
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EXCELLENCE PERSONIFIED

I have used the this company several times now and each time they have provided excellent and superb service. All enquiries are always dealt by kind,courteous staff who go out there way to help you.
When items have not been in stock they always keep you informed and send your order as soon as possible.
I now intend to use Terry's Fabrics all the time and have recommended them to all my family and friends.
I would personally give them 10 stars out 5 because I think so highly of this company and all their staff.
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Excellent speedy service A+

I have bought from this company on several occasions now. Their range of products and prices is excellent, and they are always very quick off the mark in sending out my orders.
The one time an item was out of stock, they let me know very quickly that my order would be delayed, but it was still despatched within 3 days. My last order was placed online at 2pm on Friday, and delivered to my door at 9.30 the following morning. I can't ask for a better service, and am very happy to recommend them.
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Excellent value and service

Very speedy delivery of item which was priced well below what I could find elsewhere. Whilst there was a very small problem with the item, the matter was dealt with very courteously with the replacement sent by courier and received the very next day.

Would certainly use again in future and recommend to others.

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Terrysfabrics Details

About this company

Terry's Fabric Warehouse Online, selling blinds (roman, wooden, vertical and roller blinds), curtains, fabric and duvet covers. Cheap prices guaranteed!

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Category

Terrysfabrics is ranked 35 out of 154 in the category

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