Tesco reviews

Tesco reviews

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3.9
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More than useless customer service

When shopping online for groceries please be aware this store misleads.
I bought a product online it showed "an exculsive internet offer" I was within the dates, so added it to the basket. The offer showed half price so I thought it was half the price showing which was £9.99 so i would pay £4.99. When I looked though the receipt I paid the full price. Customer service told me the full price was £19.99, my point was, no where on the site did the product show £19.99. So be careful of this con on this site. Customer service was useless to help.
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not even deserve to have one star

Today, I went to the shop near Limehouse DLR Station and bought a pack of ciagrette. The guy who was serving me asked me age. As I've lived limehouse local for 2 years and regular customer(daily customer basically) and showed them couple of times my passport and my BRP card back in days it made me angry. I agreed that I went far about complaining about ID and dissatisfaction as he believed my age but this shop assistant was the only one who denied to sell cigarette without ID in 1st time but second time, he sold it to me. This kind of experience really really angry me because there is an uncertainty so that it could be wasting my time. Therefore, I came back to the tesco with my passport and BRP card(with scanned copy) to try that guy to remember my age so I can buy any stuff I want without ID but that guy denied to listen to me and kept saying I cannot remember every customers so he will not remember me. Therefore I ask the guy to have my scanned ID paper and post it somewhere until you remember it but he denied it and said will ask you again and again my ID if I come to this guy or find other assistant with nuance that you make me angry too. Therefore, I cannot bear anymore treating me like this I do not think I will not use that tesco again ever as there is Sainsbury's.
P.S I will not buy and spend money to make a 18+ ID card for only this single reason.
Goodbye Tesco 0 star u will get from me
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The best experience ever

I am not prone to make big statements online, and I rarely take my time do dive into reviews, as I want to try things myself. But this experience has left me speechless.

First things first. I´m Danish and I love British sausages. We can´t get quality sausages here, most are watered down spam sausages with enough E numbers to make you Dizzy. So I wrote to Tesco´s because I love their sausages - even their plain ones are better than our "good" ones - and though my request to buy directly from Tesco´s, which wasn´t an option unfortunately, a perticular service consultant went out of his way to not only make my, but my girlfriends day a lot better.

It started when he replied to my rather strange request. He was witty, intelligent, had lots of energy and talked to several people higher up to see if they could help me. Since then we have emailed several times and he eventually got me a phone number to a guy from a local market, who sells sausages. And he would be delighted to help me.

Jordan took his time to make a difference. I then wrote back to Tesco´s, saying ho much I appreciated his help, and his boss was beaming with delight, he told me. I have already received replies from Tesco´s, so they don´t need to respond. But I want them to know that I felt it necessary to use Europe´s largest reviewing Tool to tell about my great experience

Tesco´s, you are perfect.
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they never have sushi

why dont you ever have sushi at my local tesco in glasgow?
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If you want convenient shopping don't use tesco online delivery

I spent 6 hours today waiting for my shopping to be delivered - despite paying £6 for my shopping to come between 11&12 it arrived at 5.45, nice way to spend my day off. The delivery lady looked like she would rather be elsewhere and left my shopping strewn over the hallway floor. £30 of my order was missing and when I rang customer services they told me they could deliver it tomorrow. What a joke of a company, will use sainsburys or asda from now on, if I could give 0 stars I would
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Better than I expected

Very nice delivery lady, I would invite her in for tea but whenever she comes round there's a mess of groceries all over the floor so I'm embarassed. Salad and what-not was nice and fresh. For some reason they didn't quite the hang of the carrier bags - some items were just loose whilst others had one bag all to themselves (including a 16p packet of iboprofen which was all lonely). Doing the actual grocery shopping online wasn't quite as nice as Asda. Also, this is Tesco food so let's face it it's kind of like third world disaster relief rations. Despite this would love to see that nice lady again, hence 4 stars.
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Top Service

Excellent service at Tesco Launceston
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Worst customer service EVER

Hate Tesci. cause of the bad service and they blame the recession for losses in profit margins, typical, LISTEN Tesco, when we complain about very rude staff we don't expect same staff member to be doubly rude the next time!!!

Will walk miles rather than shop in my local Tesco, and only use others if desperate thing is Tesco we don't HAVE to shop in your stores.
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When Will Tesco Pay Me The Debt They Owe Me

In January 2013 a bottle of Tesco Finest Fresh Orange Juice exploded all over my kitchen within an hour of buying it splattering the ceiling, walls, units and pile of ironing with orange juice.

I claimed against Tesco for redecorating and produced the offending bottle. Another new bottle of which the cap was also at great risk of exploding. A set of photographs showing damage caused and a decorators quote for £850.

On the 11th October 2013 Tesco admitted liability stating the £850 would be in my account within ten days.

By the 18th December 2013 it still had not been paid and Tesco continued to say - the payment is still being processed.

Which year are they actually intending to pay the debt they owe me?
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Great customer Service

First of all Tesco is a low price or no frill supermarket so expect no more than what you paid for
Since sold my car I only order online and when you get 3 people deliver your order then you are 100% OK because I believe someone must be learning but never ever pray for a lazy driver because you will have all your groceries covered with wine and beer and the driver will never speak to you even telling you to sign your consignment.
Overall call center customer service has always been helpful ......so 4 stars
But need to improve tesco voucher and boost service as I spent my voucher but item was not delivered and I can't use it again even though it was not used...
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Tescos Pre Order a waste of time!!!!

I Pre Ordered GTA V for the Xbox 360 for £5. I missed release day as I had to go on a course. So I got my dad to pick up my copy of the game from Tesco in Beccles Suffolk.
When he got there they said they did not have any! So he asked it is Pre Ordered therefore it should be here waiting, why isn't it? Reply was as they had such high demand they had sold out. So what was the point of Pre Ordering. The manager pointed out that the Pre Order statement in the small print on the back of the box says it will be kept for 3 days only. In my opinion that's wrong. If I make the effort to use their Pre Order service the game should be kept. Take a phone number when ordering and then check that the copy is still required. Im not using Tesco again, Amazon or Game next time.
As for my copy im still waiting for a delivery at Tesco with the game, then they are supposed to be calling me to let me know. We will see !!!
Tesco either make it clearer that games are only kept for 3 days when Pre Ordering, put it on front of boxes, or change it so the Pre Order is kept for 28 days then sold through store. Take a phone number at time of ordering then you can chase up buyers.
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Appalling

The quality of food has always been rubbish, driving me to go to Sainsbury's or M and S, however, my mindset WAS that the staff were helpful so it made up for the bad quality of food. Now, it is just terrible, I find myself waiting for someone to come and assist me on these self checkouts. The staff have somewhat become arrogant, cheap and incompetent. They now employ people who can barely speak English let alone operate a till properly or even greet customers. I have found VERY few of the staff to be helpful and I do mention it to them which brings a smile to their face. Many of the other staff constantly speak to one another in different languages which most certainly is rude. Sainsbury's on the other hand have to be the best supermarket out there, the price, quality and service is just right. Farewell Tesco.
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TESCO IS DRIVING US TO SAINSBURY.

TESCO IS DRIVING US TO THERE RIVALS WITH THERE CAFES. WE USED TO GO TO TESCO PERIVAL THEN THEY BOUGHT IN COSTA. ( COSTA A LOT.) TSINCE THEN WE HAVE BEEN USEING THERE HAYES MIDDX STORES FOR YEARS NOW. AND GUESS WHAT THERE HAYES STORE IS NOW A COST YOU LOTS CAFE. SO NOW WE ARE LIMETED TO THERE OSTLEY STORE. THAT IS UNTIL COST A LOT DECIEDS TO TAKE THERE CAFE OVER. AND THEN WE WILL BE TAKING OUR £100+ AWEEK SHOP TO SAINSBURY. SO WELL DONE TESCO FOR SHOOTING YOURSELFS IN THE FOOT. AND LOSING LOYAL CUSTOMERS THROUCJ YOUR PRTNISHIP WITH C0STA. DPJ777/
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No issues

Never had any issues ordering from Tesco online, and staff in my local store are always pleasant to deal with.

Only get 4 stars though just because they're evil
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First Time Order - No Complaints

First, let me assure everyone this is a real review, check my profile to see I leave some very harsh ones when they are justified.

I ordered my first ever online grocery delivery (how very lazy by the way) last night and it turned up on time today, furthermore the text message they sent me prior to delivery narrowed the time slot down even further.

I was greeted at the door by 3 very nice, well presented and professional delivery guys all of whom were chatty and friendly and even interacted with my young daughter as she watched on. I didn't have one substituted item in a £70 order and furthermore I even got £12 discount for my first order.

Ill definitely be using them again.
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I hate shopping from tesco website

I ordered grocery from Tesco website for first time and the time i gave for delivery was 1-2pm but I received my order between 5-6 pm because driver was running late. I asked the driver if he was walking from warehouse to my home, he was totally red and would have punched me. I ordered 12kg bag of Tilda rice and I am damn sure that it is not the original tilda rice as none of the stores in world does 12 kg bags of Tilda. That day, I finalised that I will never order from Tesco grocery again in my life. Because of so late delivery and fake items.
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nightmare from begining to end !!

Dear Sir/Madam,

My order had been confirmed and money taken out of my account in full.I was due my order between 2-4 pm on the 7th may. By 4.30 i phoned customer services to be told she would ring the driver (whils i was on hold) to which there was no answer from driver. She informed me she would keep trying the driver and get back too me (which i heard nothing back.!)As it got to 8pm i was worried, our shopping was not going to arrive.We are on benefits, and therfore have no spare money what so ever. i had no food it except bread and so had to sent my daughters 7 and 10 too bed with 2 slices of toast, in which i felt awful (that was there tea) .This was so upsetting,not having food which you have rightly paid for.
Its now 8pm so i ring back .com, to be told the driver had now gone home (i was told it was stange as there was no accident or breakdown recorded ) which would have been easier to accept then just not bothering .He then apparently arrived back in store a little later with our shopping .
I then asked to speak to a manager at which i was told he would give £35 worth of e-vouchers to take off this order we were due, as he had put the order through once again of his system between 8-10am the following morning. I was told to go back through my orders on .com and to apply my e-vouchers so the balance outstanding would therefore be £10.06. This i then did to no avail as my bank account was now empty as tesco.com had taken the money allready so thefore could not confirm order to reduce balance.As i stated i had no spare money!.I then phoned.com back (which is also costing me.) To be told that because my account was now empty this wouldnt be possible. So now i am back too square1.
As i will never shop with .com again after this disaster , i did not want the e-vouchers taking off my next shop ,i wanted the money off the shop that was due!
I was told the driver had said he knocked at our door and there was no answer,which is a lie as we firstly have a camera too prove he never came to the door and so do our neighbours . (which is 100% proof this member off staff is a liar) My daughter husband and mother was in the house all day with myself .
We aggreed with Sarah(manager) to go into store in blackpool as this is where our shopping is, to collect,and speak too Mike norbury (manager).So i had too put my mother out to take us all the way down ther too sort it (also costing in petrol!)
We arrived at the store at 12pm, after taking daughter too doctors. We asked for Mike Norbury too which he came too see us. I had too explain the whole situation once again to Mr Mike Norbury.He kept telling us to just take our shopping and use the e-vouchers off our next shop as there was nothing else he could do. I had already told him we will NEVER shop with them again so to refund me the money into bank, too which he said he couldnt do from store? I said as a good will gesture we should be given the shopping for nothing as all the hassle k,kids going without tea, petrol money, phone call and the sheer stress off the stress and frustration in which he smirked!! He said he made a phone call too head office and has refunded the shopping too our bank accound this he did by store after telling us this was not something he could do. This i was told will take 3-5 days too show in bank . ( i just hope it arrives )... This was then fine i said and made my way to husband where he and a member off teso staff were putting in the back of my mums car. My husband then went too find my mum instore as she had got bored off sitting in car,as it was all taking ages.. He came across Mr mike Norbury talking with another member off staff clearly slagging us off for having our shopping for nothing. he was going too approach mr Mike Norbury in store ,but i adviced too come away and complain to head office.
I then got home to unpack my shopping to be disapointed once again these are the reasons why?.
1.coleslaw all over one of the bags,
2. 2 lettuces with yesterdays date on them, ( the date we orriginally ordered)
3. missing cheese,
4.squashed bread,
5.steak that had so much fat through it i feel it was only fit for my dog,
I am greatly disapointed and un neverd as to how this is possible from a massive store as yorselves . i want this sorting asap...
mr and mrs preston
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Nightmare with Purchase and Delivery from Tesco Direct ...

Where do I begin? Firstly, I wish I had seen this site before making my purchase for a well needed and comfortable new king size divan bed as I would not have gone to Tesco Direct! We decided to treat ourselves as we have never had a decent bed in 20 years of marriage and purchased our divan set from Tesco, the site said there would be a 14 day wait which we accepted as it is a large item to organise, supply and deliver. 14 days came and went ...I was busy with home and work and decided not to hassle Tesco as I had a lot on that week. I eventually received a text to choose a day for delivery, which I did, I took the first slot available, this now meant Tesco had had 550 of our hard earnt, saved up for money for the 4th week without any delivery being made. I received my text message from DSV to say the delivery driver would ring me between 7am-9am on the Wednesday to tell me the estimated time for delivery that day. I received no phone call, so at 11am I rang Tesco to confirm my item would definitely be delivered that day, they said it would be and I will be receiving a phone call from DSV Delivery with a time. I got the phone call but to tell me my delivery was cancelled for Wednesday but will come on the Friday instead. I have wasted a Holiday day taken from work but do any of them care! Friday came, my 2nd holiday day from work, and I got my phone call from the driver to say our bed would arrive after 2pm. They arrived, as I was watching them out of the window I see them open the back of their lorry. and stand debating and in discussion for some minutes before knocking on my door. I just knew their was a problem, gut feeling, not trusting any of these organisations any more, I knew I would have to inspect and make sure our bed was as ordered. The mattress came in with no details attached to it at all, no name, no address and a large tear in the plastic covering, it had clearly been opened before. The divan base was as it should be, with my details attached to the two sections to put together. The mattress was not the mattress we had ordered, it was a well known cheaper one. After a couple of phone calls to his depot the delivery guys took the mattress away with them and left the divan bases only. I have just had a week of phoning Tesco to find out where our mattress is. Me calling them most of the time, 4 times a day some days just to hassle them into sorting this mess out and Im now fed up with sleeping on the floor as we had got rid of our old bed frame because we thought we be getting a new bed delivered. We could not use the bases or unpackage them as I had a feeling they would be going back. Tesco have said our mattress was sent by the supplier (slumberland) but seems to have disappeared between supply and delivery. I will have to wait another 3 weeks for our mattress as they are made to order!!! I get a refund and ask for the bases to be returned. I waited 2 days for DSV to call regarding the collection of these bases, Tesco said DSV would call within 24 hrs! We are in week 6 now from our original purchase, This will mean another holiday day has to be taken next Wednesday for me to wait in for DSV to collect, 3 days gone from my holiday leave, wasted because no-one knows what the other is doing, thats if they turn up when they say they will to collect the base! You think they would show some urgency in collecting the bed base as I have had such an awful service all round and told them its already nearly fallen on my 7 year old daughter! If they do not turn up to collect when they say they will the bases will be put outside in the rain and if anybody receives a rain soaked divan base you know where it has come from. These are all big organisations, you would expect better surely, none of them seem to know their a*** from their elbow in all honestly. Tesco said I would be compensated, money off vouchers maybe? Thats no good because I shall not be shopping at Tesco again. Im still waiting to hear back from them about this, its a waiting game all round!!!
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Don't shop in Tesco if you're Celiac!

I have recently been diagnosed with celiac disease and it is hard to find gluten free options in a supermarket at the best of times. Since my diagnosis I have been travelling to Tesco Extra Cardiff as I felt they had the best range of gluten free food. On my last shop I purchased free from produce over a week out of date and it wasn't until returning home that I realised. It is terrible that a complete lack of care is taken over checking and maintaining the gluten free section, had this section been a gluten containing product from the bakery I am sure this would not of happened. I find it disgusting that they claim to cater for people suffering with celiac however clearly don't care about the products which they are selling. It has been five days since reporting this to their customer services and I am yet to get a response let alone an apology. I advise any gluten free customers to check the dates carefully when purchasing produce or shop at another supermarket where more care is taken.
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Push over

Tesco are a bad company my sister went in and a guy pushed her over and no one done anything she hit here head and no one done anything

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Tesco Details

About this company

Home Shopping for less from Tesco.com. Find our full range of groceries for delivery online, as well as thousands of affordable non-food products from Tesco Direct. Clubcard points on all purchases, and UK wide delivery. Every Little Helps.

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Tesco is ranked 19 out of 20 in the category

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