Tesco reviewed by

South Benfleet, GB

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Nightmare with Purchase and Delivery from Tesco Direct ...

Where do I begin? Firstly, I wish I had seen this site before making my purchase for a well needed and comfortable new king size divan bed as I would not have gone to Tesco Direct! We decided to treat ourselves as we have never had a decent bed in 20 years of marriage and purchased our divan set from Tesco, the site said there would be a 14 day wait which we accepted as it is a large item to organise, supply and deliver. 14 days came and went ...I was busy with home and work and decided not to hassle Tesco as I had a lot on that week. I eventually received a text to choose a day for delivery, which I did, I took the first slot available, this now meant Tesco had had 550 of our hard earnt, saved up for money for the 4th week without any delivery being made. I received my text message from DSV to say the delivery driver would ring me between 7am-9am on the Wednesday to tell me the estimated time for delivery that day. I received no phone call, so at 11am I rang Tesco to confirm my item would definitely be delivered that day, they said it would be and I will be receiving a phone call from DSV Delivery with a time. I got the phone call but to tell me my delivery was cancelled for Wednesday but will come on the Friday instead. I have wasted a Holiday day taken from work but do any of them care! Friday came, my 2nd holiday day from work, and I got my phone call from the driver to say our bed would arrive after 2pm. They arrived, as I was watching them out of the window I see them open the back of their lorry. and stand debating and in discussion for some minutes before knocking on my door. I just knew their was a problem, gut feeling, not trusting any of these organisations any more, I knew I would have to inspect and make sure our bed was as ordered. The mattress came in with no details attached to it at all, no name, no address and a large tear in the plastic covering, it had clearly been opened before. The divan base was as it should be, with my details attached to the two sections to put together. The mattress was not the mattress we had ordered, it was a well known cheaper one. After a couple of phone calls to his depot the delivery guys took the mattress away with them and left the divan bases only. I have just had a week of phoning Tesco to find out where our mattress is. Me calling them most of the time, 4 times a day some days just to hassle them into sorting this mess out and Im now fed up with sleeping on the floor as we had got rid of our old bed frame because we thought we be getting a new bed delivered. We could not use the bases or unpackage them as I had a feeling they would be going back. Tesco have said our mattress was sent by the supplier (slumberland) but seems to have disappeared between supply and delivery. I will have to wait another 3 weeks for our mattress as they are made to order!!! I get a refund and ask for the bases to be returned. I waited 2 days for DSV to call regarding the collection of these bases, Tesco said DSV would call within 24 hrs! We are in week 6 now from our original purchase, This will mean another holiday day has to be taken next Wednesday for me to wait in for DSV to collect, 3 days gone from my holiday leave, wasted because no-one knows what the other is doing, thats if they turn up when they say they will to collect the base! You think they would show some urgency in collecting the bed base as I have had such an awful service all round and told them its already nearly fallen on my 7 year old daughter! If they do not turn up to collect when they say they will the bases will be put outside in the rain and if anybody receives a rain soaked divan base you know where it has come from. These are all big organisations, you would expect better surely, none of them seem to know their a*** from their elbow in all honestly. Tesco said I would be compensated, money off vouchers maybe? Thats no good because I shall not be shopping at Tesco again. Im still waiting to hear back from them about this, its a waiting game all round!!!
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