Cannot count or apply common sense

Having ticked the 'accept substitutes' on my order I really expected Tesco to apply their policy effectively.

Unlike the lady who received WHITE bread instead of out of stock WHITE wine (beggars belief), I received 4 packs of 9 toilet rolls instead of 2 packs of 24.

Now, even children can calculate that 4x9 = 36 so how does this substitute for 2x24= 48? Okay, its not life threatening that I did not receive an appropriate substitute but when I complained all I got was 'we will talk to the picker about this'. No compensation for being 12 rolls down, absolutely nothing.

So, a letter to head office and what did I get back? 'We are disappointed and the picker will undergo training'. So, Tesco pushing the blame onto the poor picker when it is their systems that suggest substitutes. I received no money back, no vouchers for the difference, absolutely nothing.

So, there you go, Tesco's have lost a customer and they do not even care. I would not shop with them and would pop along to Sainsbury's or Asda's who are vastly superior in their service in my opinion.

Easy to use and quick

Easy to use website, mobile app is excellent, more choice. Drivers always polite and helpful.
If item replaced is not wanted it is taken away with no fuss.
Certainly recommended.

Tesco alternatives are wholly inappropriate

The food delivered is always about to be past its sell by date. The alternatives selected by the web are ridiculous: tins of spag hoops instead of fresh pasta? I wrote to complain and did not even get a response: Every little bit helps...

why change things?

Every little helps? Does that include the complete in-store reorganisation that appears to have been masterminded by a 7 year old crack addict?

Our local Barrow in Furness store has almost completed a store refurbishment. Quite what has been achieved is anyone's guess.

You would have thought that the layout of stock in store would follow some sort of logical arrangement? They're having none of that! The toilet rolls are now on the sweets and chocolates aisle. Why? Also, biscuits are on the expensive bottles of booze aisle. Whereas previously they were stored safely out of the way with the wine, they are now fair game to get smashed on the floor by an inquisitive toddler looking for his jammy dodgers.

Other than that, they've spent a fortune on fancy new sheds for the trollies to live in and a pointless "hello" sign.

Finally, the £10 Tesco Finest meal deal. It competes with the Marks and Spencer deal and is actually very good.

The only complaint is when they "forget" to code one of the items into the system, so you then get charged full whack for everything. Now if I was being cynical, I might think that this was a ploy to stitch up their loyal customers good and proper, as how many of us check the bill at the end?

At least 5 times over the last year I've been at the customer services desk because the offer hasn't activated at check-out. Is this a conspiracy to increase profits, or are they just incompetent? Who knows?

Bullies

Here between our two villages we had a perfectly good co-op supermarket, but Tesco, with another store just a couple of miles away wanted more. So with pots of money, arranged to repair roads, build roundabouts, install footpaths, road crossing lights AND a road into a school BESIDES closing a manufacturing plant, to build their own supermarket.
Just so happens that their shop is yards from two petrol stations as well, but of course the planners were happy for Tesco's signing to be massive.
Councillor's get elected every so often, will the people remember who sold them out?

Only 2 stars?

I can only give Tesco 2 stars because the only thing worth buying from there is the bacon.

Going down hill

I spend a lot of money in Tesco every month, on the plus side the delivery drivers are great nothing is to much trouble for them.

On the down side the goods are getting worse, for example I have bought grapes that go bad within a day so I have had to go to marks and spencers and they last for weeks, another product potatoes in a large bag again have had loads of bad potatoes in the bag.

I am retired and most of the bargains have to be bought in two or three to receive the reduction, I do not need that many, a bottle of barcardi is now £15 for a litre and a half, I can go into Lidles where I have never shopped before and get 2 litres for £20.

Come on Tesco go back to how you were and keep your prices down

Not great

Dirty stores, thick, unhelpful & miserable staff. Some of the products from the bakery are completely disgusting and should be reported to trading standards. Don't shop there anymore unless absolutely desperate.

J Robinson found this review useful

Used pretty much on a weekly basis :0)

Great site, simple to use, love the favourites/usuals - makes the weekly shopping nightmare turn into a dream come true :0)

Just Magic

Excellent service

UTTER RUBBISH!

I bought a TV which had no remote and quite clearly had "NO REMOTE" written inside the box! Absolutely terrible! And what's more they don't have the TV in stock so I cant go and get another one!

Crap!

Our primary grocery supplier for years, very happy with service.

It is seems fashionable in some circles to badmouth Tesco. We have used Tesco as our primary grocery store for 17 years, and have been very happy with the firm (not necessarily the customers). The food is excellent, Tesco's Finest items are of very good quality, and I have never encountered anything but cheerful, helpful service. Tesco is what is says on the label: an expensive source of food and merchandise. When we have wanted a simple, cheap electronic item, Tesco is where we go first. In the few instances where an item has broken or failed, it was replaced instantly without question. I would recommend Tesco to anyone.

Best online grocery shopping

Tesco online shopping is by far the best in the UK.
Good prices, fast easy convenient deliveries and to top it all off they keep giving us substantial discounts.

No quibble returns

Tesco is local to me and i enjoy shopping there as i find them rather reasonable, especially when you get so many places trying to beat each other on prices....

Very little helps

So to say that the strap line "Every Little Helps" has been written wrong.
I generally find that the help is none existent in tesco. Too busy chatting with mates, to busy doing shopping for on-line. I am made to feel like I am an intrusion into their day

Oh so predictable!

I continue to use Tesco as it is close and I have a reward card BUT the pressure for profit is, in my view, having a real impact on customer service with my local store (Altrincham) having understocked shelves, too many 'home delivery trolley's, and too few staff too often; although the staff who are there work hard to offer a good degree of customer service.

Tesco Direct Online is brilliant for ordering online and having your item delivered to your local store

I have ordered online with Tesco Direct many times over the last 2 years or so and the items has always been delivered to my local store on the day and time promised. I get helpful texts informing me of the progress of my order. In the past I have purchased a laptop, iPad 2, mobiles phones etc. And before you ask; No, I don't work for Tesco's

Now you have to guess the prices!!!!!!!!

Went in there to do my weekly shop today including some cigarettes. The cigarette counter is all covered up so I asked what the prices were. They refused to tell me. Ok so what's cheapest between brand "A" and brand "B". Once again they refused to tell me so from now I I will be shopping at a more helpful supermarket where I can compare the prices, and that includes my food shopping

Stole money from my CC

I paid my Daughters internet account for one month, they kept my details and continued to take money...... never got it back. A company with no morals that rides roughshod over customers

its ok

I don't really like to shop in tesco although there fruit and veg is good ,but I have found horrible bits of meat in pasta pots ect and there was an orange fly in a packet of crisps I brought in a meal deal. The produce is not worth the money and its very exspensive you dont get your moneys worth.

Value + Quality !!! Love em.

Always on my list. Tesco and then all the other's. Can you believe I carted 180 kgs from Tesco London to India......Wow....ppl at home could not believe so CHEAP yet so TASTY

User friendly site at Tesco

I have used the Tesco home delivery site on numerous occasions and find it really easy to use. I usually shop through the special offers first and I always save a lot of money by doing this, much easier than doing this kind of thing in their actual store. The delivery is really good, getting regular texts to let you know when the order will arrive.

Fluctuating price madness

Tesco have lost me as a customer after having to endue the crazy up and down pricing of products.

ie: One week a product is 99p, the next it's £1.49, then it drops down to £1.05 the next week. I don't mind paying a small percentage extra as products rise in price but these guys are increasing products by a high percentage probably hoping that they will catch some customers out.

They are not the only ones at it but are the worse offender. I now shop around and use the discount chains.

Good service generally but home delivery hit and miss

The subsitutions are sometimes a bit annoying and they are occaisionly late without warning, but most times its good enough.

Terrible

I don't go there now
They dropped a cancer charity in favour of London pride, also high prices in general and couldn't care less attitude from customer service. What else can I say? I'm happy with Sainsburys these days. They support a great charity, (sports relief) and have great deals.

Put up prices fast than a ferret up a drainpipe

Tesco sucks. Eggs went up in our local store by 24p on Monday 12/03/2012 as soon as the annoucement about the EU not complying with cage sizes. Aldi's eggs stayed the same price 99p for 10 but Tesco's £1.19 for ten smaller eggs. What a rip off! When they give money off petrol they recoup it three fold by 1. increasing the price of the petrol, 2. increasing item prices in their stores, 3. Leaving higher priced articles on the shelves and not re-stocking with lower priced similar items. They have had numerous small shops closed down, because they could not compete with Tesco's buying power then once all small shops closed prices increase dramatically. Staff (especially the supervisors and those on the deli and fish counters), get all the best reduced prices, they have them put away until their shifts finish, and only then what is left is put out for the general public to buy when staff already get a discount off their food purchases. All in all check out prices everywhere else before handing your hard earned cash over to Tesco. Asda & Morrison's usually have better prices. Tesco rely on captive markets when all other shops in the vicinity have gone out of business. Support your small family shops, you'll get far better customer service before Tesco is the only name you'll see on the high streets and prices will be sky high.

same company diffrent company

why betend to be more than one company!
stupid bad company, think more of how to really be loyal to your customer base, we have got other things we can buy from other companys! byby

easy to shop online cost more than going yourself

its easy but its costs more than going your self i always get less than when i go and do it myself you cant look for the deals either ! If your trying to save money go to your local store

Tesco Hell & Tesco Bank & Insurance Hell - Avoid

Over a year after an rear shunt accident, no payout and no car and Tesco brick walling complaints. Tesco's complaints system is administered from Glasgow, Dundee and Inverness, and in my experience, Tesco Customer Service is an import from Hell. My advice to you is Avoid taking out car insurance, they are at least 50% overpriced, especially on auto renewal, and on a broken car! LV is miles cheaper. Warning - in my experience Tesco avoids paying out on insurance claims, playing every trick in the book to delay the inevitable. Tesco Bank Customer complaints handling will give you a very bad time, by comparison LV is nice and accommodating. Tesco is something else from Hell! Would I trust Tesco? No! My advice - to avoid a problem... don't shop with them!

great

great site and stores

good value

In this age where you need to make you shopping budget go further Tescos prices on brand named items are alot better then Sainsburys. ( these been the only local supermarkets where I live)

Rip off marketing

Was not happy when I redeemed some clubcard vouchers for their promo offer, they gave 14 days to use the vouchers and then when they werent used wrote off my funds.

Dirty marketing tactics!

Great customer service,

They are more expensive than there rivals. but somtimes have alot more choice

Rubish customer services!!!

My son sliced his finger in our local sote, was told would get a letter from H/O this happened in Dec I contacted them my self only to be told nothing had been sent to H/O?!?! errrmmmm okay! said would look into still waiting....... asked for a call on Monday just gone 20th and guess what I'm still waiting........ yawn!!!! so much for Tesco looking after the customer ehh

Jonny robbins

Tesco has some very good offers especially with their petrol / diesel 10p off per litre this week and double reward points! With the price of fuel & petrol rising giving something back to the customer is really refreshing. They seem to offer much more compared to other supermarkets. As far as the food is concerned it all depends what you buy and at what time of day!

Gerry Pierce found this review useful

Pretty Good

I frequently use this site, to either price items or just to browse, i have yet to purchase an order from them for groceries but the direct service has always been good!

Never have a pleasent experience at their supermarkets.

They seem to attract the chaves amongst us. You know the ones, the ones that park in the disabled bays when they aren't disabled. Same with the mother and toddler bays. The sort that load their trolleys with all the wrong food and need to go on a decent diet!! The ones that think 12 cases of beer for a fiver is a "great deal" when we have drink issues as a nation. No morals at all in my opinion.

Prices ok, experience always bad.

Tesco really isn't as cheap as you'd think- yes on some branded products, but coming into Tesco from my usual supermarket, I felt ripped off.
I've never had a single pleasant experience in a Tesco, and always leave feeling haggared!

Excellant online ordering service and delivery

Let you choose a time for your delivery and then send an email nearer the day to confirm the exact time. Never had to wait for more than 10 minutes longer than the allotted time.

A good range of fresh and frozen food and delivery with a smile.

Can't live without it.

Tesco home delivery - Can't live without it !