I never thought i be righting a review like this about Tesco as i worked for Sir Cohen and only just retired so Tesco as been my life from boy to man .My experience over my last two occasion has been a nightmare and unless you go via H.O customer service is a thing of the past.
The 1st occasion was on line via the new hub in Enfield placed 2 orders and it was canceled no email or phone call ,when i contacted H.O I was told it was refused so they arranged to be delivered again the following Monday in three slots ,2 arrived but 3rd one refused again H.O forgot to tell them the order number so they would look out for it.The other thing was when they refused the very fist orders they never delivered but still took the £1,100.00 out of my bank.
Next time we decided to go to the store in which it was so noticeable how much the staff looked unhappy,grumpy needless to say customer service was out of the window.I REALLY hope this is just a blip because a lot of staff have achieved so much over the years,getting them from 5th to 1st retailer
We have had two "upgrades" to our nearest Tesco, and each time it has got bigger. It is now unlikely that I will "pop in" for a few things, as it takes too long to go round the shop.
Unless I defintely need stuff that only Tesco (or other similar large supermarket) sells, then I no longer shop in these huge shops, it just takes too long, and tires me out before I am half way through my shopping.
Having ticked the 'accept substitutes' on my order I really expected Tesco to apply their policy effectively.
Unlike the lady who received WHITE bread instead of out of stock WHITE wine (beggars belief), I received 4 packs of 9 toilet rolls instead of 2 packs of 24.
Now, even children can calculate that 4x9 = 36 so how does this substitute for 2x24= 48? Okay, its not life threatening that I did not receive an appropriate substitute but when I complained all I got was 'we will talk to the picker about this'. No compensation for being 12 rolls down, absolutely nothing.
So, a letter to head office and what did I get back? 'We are disappointed and the picker will undergo training'. So, Tesco pushing the blame onto the poor picker when it is their systems that suggest substitutes. I received no money back, no vouchers for the difference, absolutely nothing.
So, there you go, Tesco's have lost a customer and they do not even care. I would not shop with them and would pop along to Sainsbury's or Asda's who are vastly superior in their service in my opinion.
The food delivered is always about to be past its sell by date. The alternatives selected by the web are ridiculous: tins of spag hoops instead of fresh pasta? I wrote to complain and did not even get a response: Every little bit helps...
Every little helps? Does that include the complete in-store reorganisation that appears to have been masterminded by a 7 year old crack addict?
Our local Barrow in Furness store has almost completed a store refurbishment. Quite what has been achieved is anyone's guess.
You would have thought that the layout of stock in store would follow some sort of logical arrangement? They're having none of that! The toilet rolls are now on the sweets and chocolates aisle. Why? Also, biscuits are on the expensive bottles of booze aisle. Whereas previously they were stored safely out of the way with the wine, they are now fair game to get smashed on the floor by an inquisitive toddler looking for his jammy dodgers.
Other than that, they've spent a fortune on fancy new sheds for the trollies to live in and a pointless "hello" sign.
Finally, the £10 Tesco Finest meal deal. It competes with the Marks and Spencer deal and is actually very good.
The only complaint is when they "forget" to code one of the items into the system, so you then get charged full whack for everything. Now if I was being cynical, I might think that this was a ploy to stitch up their loyal customers good and proper, as how many of us check the bill at the end?
At least 5 times over the last year I've been at the customer services desk because the offer hasn't activated at check-out. Is this a conspiracy to increase profits, or are they just incompetent? Who knows?
Here between our two villages we had a perfectly good co-op supermarket, but Tesco, with another store just a couple of miles away wanted more. So with pots of money, arranged to repair roads, build roundabouts, install footpaths, road crossing lights AND a road into a school BESIDES closing a manufacturing plant, to build their own supermarket.
Just so happens that their shop is yards from two petrol stations as well, but of course the planners were happy for Tesco's signing to be massive.
Councillor's get elected every so often, will the people remember who sold them out?
I spend a lot of money in Tesco every month, on the plus side the delivery drivers are great nothing is to much trouble for them.
On the down side the goods are getting worse, for example I have bought grapes that go bad within a day so I have had to go to marks and spencers and they last for weeks, another product potatoes in a large bag again have had loads of bad potatoes in the bag.
I am retired and most of the bargains have to be bought in two or three to receive the reduction, I do not need that many, a bottle of barcardi is now £15 for a litre and a half, I can go into Lidles where I have never shopped before and get 2 litres for £20.
Come on Tesco go back to how you were and keep your prices down
Dirty stores, thick, unhelpful & miserable staff. Some of the products from the bakery are completely disgusting and should be reported to trading standards. Don't shop there anymore unless absolutely desperate.
J Robinson found this review useful
It is seems fashionable in some circles to badmouth Tesco. We have used Tesco as our primary grocery store for 17 years, and have been very happy with the firm (not necessarily the customers). The food is excellent, Tesco's Finest items are of very good quality, and I have never encountered anything but cheerful, helpful service. Tesco is what is says on the label: an expensive source of food and merchandise. When we have wanted a simple, cheap electronic item, Tesco is where we go first. In the few instances where an item has broken or failed, it was replaced instantly without question. I would recommend Tesco to anyone.
So to say that the strap line "Every Little Helps" has been written wrong.
I generally find that the help is none existent in tesco. Too busy chatting with mates, to busy doing shopping for on-line. I am made to feel like I am an intrusion into their day
I continue to use Tesco as it is close and I have a reward card BUT the pressure for profit is, in my view, having a real impact on customer service with my local store (Altrincham) having understocked shelves, too many 'home delivery trolley's, and too few staff too often; although the staff who are there work hard to offer a good degree of customer service.
I have ordered online with Tesco Direct many times over the last 2 years or so and the items has always been delivered to my local store on the day and time promised. I get helpful texts informing me of the progress of my order. In the past I have purchased a laptop, iPad 2, mobiles phones etc. And before you ask; No, I don't work for Tesco's
Went in there to do my weekly shop today including some cigarettes. The cigarette counter is all covered up so I asked what the prices were. They refused to tell me. Ok so what's cheapest between brand "A" and brand "B". Once again they refused to tell me so from now I I will be shopping at a more helpful supermarket where I can compare the prices, and that includes my food shopping
I don't really like to shop in tesco although there fruit and veg is good ,but I have found horrible bits of meat in pasta pots ect and there was an orange fly in a packet of crisps I brought in a meal deal. The produce is not worth the money and its very exspensive you dont get your moneys worth.
I have used the Tesco home delivery site on numerous occasions and find it really easy to use. I usually shop through the special offers first and I always save a lot of money by doing this, much easier than doing this kind of thing in their actual store. The delivery is really good, getting regular texts to let you know when the order will arrive.
Tesco have lost me as a customer after having to endue the crazy up and down pricing of products.
ie: One week a product is 99p, the next it's £1.49, then it drops down to £1.05 the next week. I don't mind paying a small percentage extra as products rise in price but these guys are increasing products by a high percentage probably hoping that they will catch some customers out.
They are not the only ones at it but are the worse offender. I now shop around and use the discount chains.
The subsitutions are sometimes a bit annoying and they are occaisionly late without warning, but most times its good enough.
I don't go there now
They dropped a cancer charity in favour of London pride, also high prices in general and couldn't care less attitude from customer service. What else can I say? I'm happy with Sainsburys these days. They support a great charity, (sports relief) and have great deals.
Tesco sucks. Eggs went up in our local store by 24p on Monday 12/03/2012 as soon as the annoucement about the EU not complying with cage sizes. Aldi's eggs stayed the same price 99p for 10 but Tesco's £1.19 for ten smaller eggs. What a rip off! When they give money off petrol they recoup it three fold by 1. increasing the price of the petrol, 2. increasing item prices in their stores, 3. Leaving higher priced articles on the shelves and not re-stocking with lower priced similar items. They have had numerous small shops closed down, because they could not compete with Tesco's buying power then once all small shops closed prices increase dramatically. Staff (especially the supervisors and those on the deli and fish counters), get all the best reduced prices, they have them put away until their shifts finish, and only then what is left is put out for the general public to buy when staff already get a discount off their food purchases. All in all check out prices everywhere else before handing your hard earned cash over to Tesco. Asda & Morrison's usually have better prices. Tesco rely on captive markets when all other shops in the vicinity have gone out of business. Support your small family shops, you'll get far better customer service before Tesco is the only name you'll see on the high streets and prices will be sky high.
Over a year after an rear shunt accident, no payout and no car and Tesco brick walling complaints. Tesco's complaints system is administered from Glasgow, Dundee and Inverness, and in my experience, Tesco Customer Service is an import from Hell. My advice to you is Avoid taking out car insurance, they are at least 50% overpriced, especially on auto renewal, and on a broken car! LV is miles cheaper. Warning - in my experience Tesco avoids paying out on insurance claims, playing every trick in the book to delay the inevitable. Tesco Bank Customer complaints handling will give you a very bad time, by comparison LV is nice and accommodating. Tesco is something else from Hell! Would I trust Tesco? No! My advice - to avoid a problem... don't shop with them!
My son sliced his finger in our local sote, was told would get a letter from H/O this happened in Dec I contacted them my self only to be told nothing had been sent to H/O?!?! errrmmmm okay! said would look into still waiting....... asked for a call on Monday just gone 20th and guess what I'm still waiting........ yawn!!!! so much for Tesco looking after the customer ehh
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