HAVING SHOPPED AT BOTH TESCO AND SAINSBURYS STORES IN BRIGHOUSE WEST YORKSHIRE, THE VEG ON DISPLAY IN THE TESCO STORE IS OF A VERY POOR QUALITY. THE CLASS 1 CARROTS ARE RUBBERY AND MOLDY AND THE RED AND GREEN PEPPERS HAVE MORE WRINKLES THAN MY GRANDMOTHERS FACE.
SAINSBURYS POLICY TO THEIR STAFF IS IF THEY WOULDN'T BUY OR EAT IT DON'T PUT IT ON THE SHELF.
I AM FED UP WITH COMPLAINING AT TESCO CUSTOMER SERVICES JUST FOR THEM TO PASS THE BOOK TO SOMEONE ELSE WITH THE SAME COULDN'T CARE LESS ATTITUDE.
ITS TIME FOR TESCO TO WAKE AND SHAKE THEIR STAFF
I was involved in a web scam and when I contacted Tesco Disputes they basically told me that it was my own fault for not reading the company's T&C properly. They were unsympathetic and cold, leaving me feeling a complete fool. I wasn't the only one taken in by this scam and I read that other credit card companies were reimbursing their customers. I have been loyal to Tesco for 45 years and felt gutted at their callous attitude. I am not as stupid as they made me feel because I've now cancelled my credit card, savings account and everything else connected with Tesco.
Used them for 5 years on home shopping, but no more. Repeatedly get items wrong, and their South African based customers services have inherited the UK hubris.
More than anything, they continuously reduce choice, favourites are steadily reduced, as branded lines are absorbed by their in-hose alternatives, which often are entirely unrelated to the line they've ditched. They want to tell you what to buy and when, and are well on the way to achieving it.
Worse of all their poor Xmas results are apparently our fault, according to their uninspiring CEO, - it's our fault for seeing through their latest batch of con trick offers.
Like most modern UK corporations, they believe their own hype, as the share value demonstrates ....
Tesco has now had it's day. I am pleased to hear the British public has recognised that Tesco's are now poor value and the share price has dropped over the Christmas period.
I and my family shopped at Tesco for 30 years and have now had enough. We are now shopping at Morrisons.
Tesco quality has steadily gone down hill the past three years. Their offers are meaningless because they never have OFFER goods in stock. The offers Tesco's do have are for bulk buys of fresh foods which cannot be consumed before the expiry dates. The offer prices are also very misleading because the actual prices are often 'hiked' before they are reduced. If there is a genuine offer you can be sure the goods are not in stock when you get to the store. Their vegetables are of poor quality and their shelves are never stocked up. The staff are generally unhelpful and consider a customer enquiry as an inconvenient infringement into their lazy day at work. The Tesco Clubcard is also poor value now and they have the cheek to present and advertise their card as good value when they have actually cut the points earned. This all gives a smutter of arrogance by Tesco that I find very annoying. So I have taken my £850-00 somewhere else to spend each month.
Gerry Pierce found this review useful
I really do not like Tesco they care nothing for people only money ( well this is how i see it) They are expensive and they silently crush small companies i have seen this over a period of time in my town so many smaller companies having to give up because Tesco can out do them.
Buying my groceries online at tesco was one of the first experiences i had at online shopping, this was 5 years ago now and we regularly shop online at tescos.
On the few occasions where we have had problems with something they have sent (had some eggs arrived broken and and some meat that only had one day left on the best before date) a quick phone call to their customer services department and they said they would refund for the items and i still got to keep them if i wanted.
If only all online shopping went this smoothly
I remember as a child in the 80s my mum would avoid our local Tesco's.(south Manchester area) Not that we were snobs, but the shops were tatty and didn't really have a great deal of choice....according to her.
Oh how times have changed...........or have they? I remember overhearing someone once say Tesco was now the home of the Chav, it did make me chuckle. That was until I visited a branch who had just opened a cash for gold centre within the supermarket. Hmmmm
My own personal opinion is Tesco has gone from a small downmarket superstore, to a very large chain, of what in reality are, or can be percieved as.....downmarket superstores. In that they don't really offer a variety of produce or goods, they just seem to cater to the surrounding catchment areas.
I would agree with another reviewer saying Tesco has helped ruin British retailing. However at the end of the day it is the consumer with the buying power. Especially in such harsh economic times, people will want to reduce their shopping bill. so shop at Netto, Aldi, Asda, Morrisons etc etc
I only speak about TESCO in Filey. A most excellent store with unbelieveably nice and friendly staff who cannot do enough for you. Being a smaller store, they don't always stock what I want, but this is to be expected and overall, a very pleasurable experience
It is not the first time that I buy a TESCO product with a half price promotion but when you pass the till you pay full price. If like me you do not always check what you pay straight after you come back home and realize that you have been done for £xxx. And then when you come back 1 day later with your receipt to ask for a refund it is answered to you that your product has never been under promotion. So I would like to encourage all of you that had to face this situation to leave a similar review as I start to believe that this offers with no price change is done on purpose.
I'm pleased to see that Tesco has been slated here - it's a truly appalling operation that has more or less single-handedly ruined British retailing. Everything about the way Tesco operates is wrong, and if you care about society, you'll do the right thing and shop elsewhere, preferably in local independent shops who still provide good service and keep wealth in your local community.
Let's face it - every single penny you spend in Tesco gets sucked up into the pockets of shareholders who grow stinking rich while they treat staff like dirt and pay them a pittance. Farmers and suppliers are squeezed until the pips squeak, the food is cheap crap, there is actually very little choice, the prices are not actually any better than anywhere else, and the Clubcard is truly terrifying in its Big Brother-esque nature. Tesco are NOT doing you any favours. In particular, their expansion into non-food products has done a huge amount to rip local, quality retailing to shreds. Every cheap paperback you buy in Tesco will endanger decent, knowledgeable book retailing where you can get proper help and a good range. Every DVD you buy endangers shops with real choice, rather than about ten crappy populist DVDs 2p cheaper than you'd find elsewhere.
The relentless onslaught of this horrible company is trashing high streets up and down the country, and if you have any sense, you'll avoid like the plague.
I use Tesco every week as it's convenient. Scratch that, it's not just convenient it's everywhere! From a point of view of customer experience they are better than the Co-Op (where do they get their staff?) but still found wanting compared to other stores. Maybe a little staff training is in order, or possibly just give them more money?
I don't find Tesco an enjoyable shopping experience- large hangar like store with a muddled layout. Rather puzzled to learn that world foods does not include anything Italian, French or German. The "world" according to Tesco =Asia.
I find the quality of the fresh produce not very good- fruit often rock hard or gently rotting. Morrisons has much better fruit & vege at more reasonable prices.
The assistants don't seem as well trained as when Tesco first started expanding, often continuing a conversation with a colleague whilst scanning.
I no longer do my big shop at Tesco, just a quick pop in and out asap if I have to.
Tesco now have 9 shops in my town - I see shops near to them that have been there for years struggling or closing down. They are overpriced and because they only stock major brands they actually reduce choice for customers. I haven't shopped there for years and now spend a lot less. Tescos won't listen so the only way is to vote with your money - £1 in every £8 in the UK is spent at Tescos - a sobering thought...
Support your local independent businesses - it's cheaper than you think. Even if it's only for a few items to begin with - remember every little helps!
The self-service machine failed to give me my £5 change. It flashed an error code however when a member of staff appeared he treated me as if I was a conman.When he eventually opened the £5 note dispenser it was empty - he then asked one of the till guys to give him a fiver. Instead of giving this to me, he said he had to get it to go through the machine else it would upset the system! so I stood there for another 5 mins as he tried to get the machine to work. No apology nothing. When the note finally got dispensed he pointed at it and walked off. Just plain rude.
dunno how come they make so much money and keep opening stores ,as their food tastes so crap their cornflakes urgh tasted like minced up cardboard , gammon steaks hard to find any pink meat amongst the unsightly big white gigantic streaks of fat urgh, chicken kievs with grey meat urghh shards of bone inside the sliced cooked turkey meat, packet of 6 tomatoes in date but had blue hairy mould under them when opened pack at home....need i go on? my dogs food is safer and tastier. overpriced load of rubbish ,just a glorified farmfoods store to me nothing special. the clubcard points used to be good then they stopped the quadruple offers making you get just treble back and limiting it. home delivery is too dear.unfortunatly they are buying land and making 24 hr stores all over and extra stores go in for a pint of milk and have to walk 2 miles past washing machines and tellies. their clothes never seem to fit and are cheaply flung together prob by cloned chimps ive got too much time on my hands lol
having used several home delivery websites, Tesco does not excel in the market. The website is as cheap as the goods. Home delivery was a huge let down, many items were missing and where I had ordered 5 of a product I only received 1 replacement at a higher and charged price. The fruit and veg sell by dates was as little as 1 day left before out of date. Sadly disappointed.
Good for staple groceries like salt, flour, etc. But apart from having loads of "deals" on products of which most you don't want anyway, they are really not that much cheaper as the persisting myth says (or is it down to smart marketig?) - certainly not if quality and taste is weighed in as well. Delivery staff could be nicer, they really just seem to be rather bored with the job (except an older guy who doesn't seem to be working in my area any longer, who was warmth impersonated).
It seemed that when Tesco's delivery service started it was really effective, and the result of an operation that was getting a lot of focus within an organisation with massive means.
It now seems like the massive means is bored with the delivery service, and their is not a lot of effort into making it right. If i went in to the shop i would not select the produce that is going to fall out of date soonest, yet when i go online it seems that his is what you get automatically. Substitutes will always happen, and that is the luck of the draw - my biggest bug bear is getting stuff delivered that only has a couple of days left to be used.
Nick Dutton found this review useful
I went to Tesco the other day to add some points on a receipt after forgetting my clubcard. I went to the customer service desk and was told that the desk didn't open till 8:00. So Tesco my question is this - is service only available between a certain time? You should know better. At the end of the day going to a Tesco isn't what it used to be. You need to spend time looking after your customer and not just the products you stock.
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