Tesco reviews

Tesco reviews

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About

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Good service

Good service. And they deliver on time.
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A place I wouldn't be seen dead in

That what Tesco used to be. Truly, it is now back to its origins. Look for the 'bargain buys' style buy one for £1.50 2 for £3.00, bigger packs: lesser value, grown in the UK vegetables via imported sources, and carbon 'bigfoot' print style products your clubcard points will acquire. Less is more, helps very little...
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Getting There!

My wife has just come back from shopping at Tescos.
Glad to see all the vegetables she bought were "grown in UK"
However the Rasberries were not and she had to pay more for Asparagus grown in UK than for similar item flown in from South America.
Why?
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bad custmer service

I got a new pair of shoes last week worn them once and they fell apart so i took then back to the havent store the manager was very ride and refused to give me my money back she could not resell them again, which of course she cant resell them they fell apart.Better custmer service needed
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Great service

I can never fault tesco. Great price and great service all round.
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The website is a bit Dodgy sometimes (Buggy !!)

Sadly the website can sometimes have issues such as not allowing payment and ?

The website such as buying items can be a real pain , Tesco is a brilliant company and i love them but it is just as easy to go to a store than using the website. Needs a major renovation i think.
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My favourite company!

I love Tesco - delivery drivers are always friendly and up for a chat, helpful, rarely get a grumpy one! If they're ever late, customer service is super helpful and usually deals with any problems immediately.

I've been using the delivery service for 3 years now, had a few problems along the way but all have been dealt with promptly, and I feel like a valued customer because of this.

No I'm not a Tesco employee, just a super satisfied customer :)

Thankyou Tesco Poole! And Customer Service!
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Tesco International Thailand

I live in Thailand and I frequently see packaged meat/fish items past their sell-by date. I have raised this question with the Thai staff and their response is basically 'well do not buy it then'!! Apparently the Thai staff here in Pattaya have been told by Tesco Management to re-package out of date foods and this is well reported in the Thailand Forums we have over here. It would be very interesting to see what Tesco UK have to say about the Thai practices in their Thailand retail outlets. I have also read that this sort of practice is being carried out in their stores in the UK. I, for one, would now no longer consider buying myh shopping under their name be it here in Thailand or in the UK.
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Goode shopping!

It may more comfortable for us to buy the daily things which we need online !
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Voucher exchange... A sham

Doesnt Evan what they say... Ended up exchanging vouchers worth £55to buy goods worth less than £50
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Quite good

Was good but has slipped down slightly. Seem to temporarily "unstock" items which have money off coupons issued on them.
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Please Please get back to the old Tesco

I never thought i be righting a review like this about Tesco as i worked for Sir Cohen and only just retired so Tesco as been my life from boy to man .My experience over my last two occasion has been a nightmare and unless you go via H.O customer service is a thing of the past.
The 1st occasion was on line via the new hub in Enfield placed 2 orders and it was canceled no email or phone call ,when i contacted H.O I was told it was refused so they arranged to be delivered again the following Monday in three slots ,2 arrived but 3rd one refused again H.O forgot to tell them the order number so they would look out for it.The other thing was when they refused the very fist orders they never delivered but still took the £1,100.00 out of my bank.
Next time we decided to go to the store in which it was so noticeable how much the staff looked unhappy,grumpy needless to say customer service was out of the window.I REALLY hope this is just a blip because a lot of staff have achieved so much over the years,getting them from 5th to 1st retailer
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Shops getting too big to use easily

We have had two "upgrades" to our nearest Tesco, and each time it has got bigger. It is now unlikely that I will "pop in" for a few things, as it takes too long to go round the shop.

Unless I defintely need stuff that only Tesco (or other similar large supermarket) sells, then I no longer shop in these huge shops, it just takes too long, and tires me out before I am half way through my shopping.
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Tesco on line grocery shopping

So slow to order web site often logs you out before your order has finished, thus the time taken to order has gone to waste and your booked slot has also gone
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Cannot count or apply common sense

Having ticked the 'accept substitutes' on my order I really expected Tesco to apply their policy effectively.

Unlike the lady who received WHITE bread instead of out of stock WHITE wine (beggars belief), I received 4 packs of 9 toilet rolls instead of 2 packs of 24.

Now, even children can calculate that 4x9 = 36 so how does this substitute for 2x24= 48? Okay, its not life threatening that I did not receive an appropriate substitute but when I complained all I got was 'we will talk to the picker about this'. No compensation for being 12 rolls down, absolutely nothing.

So, a letter to head office and what did I get back? 'We are disappointed and the picker will undergo training'. So, Tesco pushing the blame onto the poor picker when it is their systems that suggest substitutes. I received no money back, no vouchers for the difference, absolutely nothing.

So, there you go, Tesco's have lost a customer and they do not even care. I would not shop with them and would pop along to Sainsbury's or Asda's who are vastly superior in their service in my opinion.
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Easy to use and quick

Easy to use website, mobile app is excellent, more choice. Drivers always polite and helpful.
If item replaced is not wanted it is taken away with no fuss.
Certainly recommended.
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Tesco alternatives are wholly inappropriate

The food delivered is always about to be past its sell by date. The alternatives selected by the web are ridiculous: tins of spag hoops instead of fresh pasta? I wrote to complain and did not even get a response: Every little bit helps...
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why change things?

Every little helps? Does that include the complete in-store reorganisation that appears to have been masterminded by a 7 year old crack addict?

Our local Barrow in Furness store has almost completed a store refurbishment. Quite what has been achieved is anyone's guess.

You would have thought that the layout of stock in store would follow some sort of logical arrangement? They're having none of that! The toilet rolls are now on the sweets and chocolates aisle. Why? Also, biscuits are on the expensive bottles of booze aisle. Whereas previously they were stored safely out of the way with the wine, they are now fair game to get smashed on the floor by an inquisitive toddler looking for his jammy dodgers.

Other than that, they've spent a fortune on fancy new sheds for the trollies to live in and a pointless "hello" sign.

Finally, the £10 Tesco Finest meal deal. It competes with the Marks and Spencer deal and is actually very good.

The only complaint is when they "forget" to code one of the items into the system, so you then get charged full whack for everything. Now if I was being cynical, I might think that this was a ploy to stitch up their loyal customers good and proper, as how many of us check the bill at the end?

At least 5 times over the last year I've been at the customer services desk because the offer hasn't activated at check-out. Is this a conspiracy to increase profits, or are they just incompetent? Who knows?
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Bullies

Here between our two villages we had a perfectly good co-op supermarket, but Tesco, with another store just a couple of miles away wanted more. So with pots of money, arranged to repair roads, build roundabouts, install footpaths, road crossing lights AND a road into a school BESIDES closing a manufacturing plant, to build their own supermarket.
Just so happens that their shop is yards from two petrol stations as well, but of course the planners were happy for Tesco's signing to be massive.
Councillor's get elected every so often, will the people remember who sold them out?

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Tesco Details

About this company

Home Shopping for less from Tesco.com. Find our full range of groceries for delivery online, as well as thousands of affordable non-food products from Tesco Direct. Clubcard points on all purchases, and UK wide delivery. Every Little Helps.

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Category

Tesco is ranked 19 out of 20 in the category

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