I have my groceries delivered by Tesco and you couldn't want a better bunch of friendly and helpful guys. Shame the rest of the company isn't like that. I actually feel sorry when I ring Dundee to complain, which is at least once a month and could be more if I really could be bothered, because I'm sure they have the worst job in British industry.
Every week there are cock-ups. They run out of stuff all the time, especially stuff on special offer, and they don't use their heads when it comes to substitutions. It is particularly irritating for me since I have been housebound for the past five months, and it seems impossible for them to understand that, say, a loaf of bread with a two-day life is not much use to me when I can't get out to buy more.
The world's third largest retailer must be able to do better than this.
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