Tesco reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Customer Service Sucks

I thought to make the most of the double value voucher exchange and buy some wine for Christmas. Spent quite a long time making my selections. Then, VERY carefully filled in the billing address and delivery address. Checked twice to be sure, (they got it wrong once in the past). Where I live in back of a farmyard is difficult for delivery drivers so I get all my orders dropped off at work. Went to checkout and paid the £2 extra on my Mastercard without problem so billing address must be correct. Printed out receipt - billing and delivery addresses swapped over! Not only that billing address is not absolutely correct. So I rang Tesco Wine on 08456775577 and eventually, seven minutes later, I got to speak to a guy. "Cannot alter delivery address until we get tracking information. Ring back tonight before eleven o'clock". So I rang after teatime and after 20 minutes I gave up waiting for a 'representative'. The same situation a couple of hours later. Next morning I rang again and got an answer after eight minutes. "OK. We'll let the delivery guy know the correct address". No delivery that day - a Friday. Was away on Saturday but when I arrived home on Sunday there were two boxes on my door step. No paperwork, no communication from Tesco. Lucky the wine wasn't frozen or it hadn't rained overnight or both. I live above 400 metres. Tesco Wine? Forget it.
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