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4 Reviews

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trustpilot stars
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trustpilot stars

Tesco - just a little would help

If only the Tesco "every little helps" were extended to their customer service. Having finally tired of finding that the prices on shelves in my local Tesco Superstore were often misleading or deliberately miss located and finding when I got home that a buy one get two free meant that taking two only through the till saw me charged full price for both I wrote to Tesco Customer Services. There response was simple, if you took three you would be charged for one, if you take two you will be charged for both. When I wrote back to challenge this response and ask for details to take to trading standards I had no response from them. Most recently I bought a triple play James Bond Skyfall Blueray/DVD/Digital when I tried playing the DVD on my UK only player it failed to play. I looked at the packaging and found that whilst the DVD was Region 2 it wasn't to the UK PAL standard but was in fact in the US standard, hence wouldn't play on a UK only device. When raised with customer service, the response was sorry, that's the way it's meant to be so return it if you're not happy. When I wrote back to suggest they might warn customers of this issue I received no response. When I reviewed the product on their site and pointed out the issue my review was not published, when I asked why it hadn’t been published I received no response. If that's good customer services then I can only say "very little help"
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Robert Stone found this review useful
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