I placed an order online for a bill pay smart phone. According to the site it would cost €50.- per month. So I paid online and not €50.- but €200.- was deducted, at that same moment I was informed that this was to cover for 3 months payment, this was not mentioned in the bill plan description. I then over the course of one day received three e-mails from tesco all confirming my order and saying that I would receive a phone with three days. After waiting for several days I received still no phone. I sent an e-mail requesting a status update along with my order code. I was informed I was not able to apply for such a plan that others were available to me. I would not have known about this had I not sent in an e-mail requesting a status update. I have still not had my money booked back onto my account.
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