Wrong goods arrived, no refund paid!
Ordered a garden bench. They called to say the one we ordered was not in stock (but online it said it was, and they had then taken our money - scam! They said they would send us a higher quality one for "no extra charge". It arrived. it was awful. Got it returned over a month ago. Have demanded a refund to my account, but it still hasn't arrived, and they yesterday sent me an email saying they need to wait until the goods are returned until they pay a refund. BE WARNED - NOBODY ORDER FROM TESCO DIRECT!