Tesco reviewed by

Huddersfield, GB

8 Reviews

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Tesco Cedit Card Online .... A NIGHTMARE - AVOID!!!

Used to use Tesco Credit card and usually pay full balance off online every month.
Site was a little bit quirky, but found my way around it and used it OK for the last three years. Then - yes, you've guessed it - they change the site totally, utterly, completely - have to choose new username, new security picture, new password, new security number.... on, and on, and on. Bad enough - but next time I logged on, their stupid site didn't 'recognise' my laptop (must have Alzheimer's because it's the same laptop I used last time I logged in.) Finally managed to log in, and even the home screen has changed - doesn't show the options on the first screen, as it used to - now I have to select 'manage card' Popped upstairs to get my debit card and pay the balance (less than a minute) and.... it had logged me OUT, with a message saying there'd been no activity for 10 minutes. Obviously can't tell the time, as well as the memory loss. Got back in and paid with my debit card (which I'd already had to choose a 'nickname' for. (Nickname..... for a debit card for Christ's sake?)

Why, oh why, cannot these financial institutions just leave things alone, instead of setting some spotty oik, straight out of school (presumably) loose on their site? The whole experience is reminiscent of attempting to negotiate one's way around one of those infantile adventure games on an 80's 8 bit computer.

I'm sacking Tesco card - too much hassle now. We shop at Tesco, and it doubled as the club card, but I've had enough; I've just applied for, and been given an Asda card. I'll use that.
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Wendy Ross Straiton found this review useful
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