The local foodbank blocked the entrance and would not let you enter the store without you taking a leaflet and a promise of a cheap tin on exit. I would say this is not the way to ask people for donations of tins. No one at the store stopped them, if a beggar came at you like that they would be arrested. May I suggest a bin be placed and if people want to donate tins they simply put them in. Unfortunately Tesco is the only store in Pontypool and I am sure I was not the only one that felt uncomfortable with this.
I placed an order online for a bill pay smart phone.
According to the site it would cost €50.- per month.
So I paid online and not €50.- but €200.- was deducted, at that same moment I was informed that this was to cover for 3 months payment, this was not mentioned in the bill plan description.
I then over the course of one day received three e-mails from tesco all confirming my order and saying that I would receive a phone with three days.
After waiting for several days I received still no phone.
I sent an e-mail requesting a status update along with my order code.
I was informed I was not able to apply for such a plan that others were available to me.
I would not have known about this had I not sent in an e-mail requesting a status update.
I have still not had my money booked back onto my account.
First, let me assure everyone this is a real review, check my profile to see I leave some very harsh ones when they are justified.
I ordered my first ever online grocery delivery (how very lazy by the way) last night and it turned up on time today, furthermore the text message they sent me prior to delivery narrowed the time slot down even further.
I was greeted at the door by 3 very nice, well presented and professional delivery guys all of whom were chatty and friendly and even interacted with my young daughter as she watched on. I didn't have one substituted item in a £70 order and furthermore I even got £12 discount for my first order.
Ill definitely be using them again.
A recent visit to my local Tesco at Henley-on-Thames prompted this review. It was Saturday morning and the queues for checkout were about 3/4 deep. Within less than a minute about half a dozen opened up. I had already started to load my shopping and someone offered to reload it on an empty conveyor. The checkout assistant started my packing whilst I unloaded (rather than just sitting there until I had emptied my trolley!). She then noticed that I had bought some fresh fruit and pointed out a leaflet with a money off promotion that saved me a couple of pounds. A couple of other money off vouchers did not work so after an apology from the checkout assistant, I went to Customer Services. It appeared that my home printer had chopped off part of the bar code, so I thought tough luck. But no.. Customer Services processed them manually. A nice and positive experience which is not always the case at Supermarkets. Well done Henley-on-Thames.
Tesco is where I shop all the time but I went to the Tesco in Fleetsbridge in Poole today and it was very bad. The staff at the tills are nice but the rest of the staff are very rude. The trolleys are hard to get in after using them. The other tescos are ok. I personally think that Tesco in Ferndown is the best, but I think they should think about getting some new staff at Fleetsbridge...
Recently purchased a set of 6 solar lights and upon putting out in the garden I found only three worked. I checked Tesco's web site and 14 our 14 reviews for that item said the same thing. I took the 3 none working ones back and was told I would need to bring back all 6 and have the whole box swapped. I pointed out that looking at the reviews this would be pointless as it seems many of them are like this and could we check one to see this but was told no. When customer service was a priority Tesco did well but it now treats its customers as if they don't trust them and not willing to check another box was just being plain difficult as this would show the poor quality of the item and also stop me from more continued wasted journeys. I wont be ever going back to Tesco and with my purchases though its store for my home & business as well as entertainment, wine, £90 per week fuel and Credit Card its lost a minimum of £9000 from me which now go straight to Sainsburys. I can only see more bad news for Tesco and its share holders while it employs people with no common sense to deal with issues instead of sticking to the book while doing this will not sort the issue. It does show how the company has changed when just two years ago I this exact same issue took back the none working ones of a solar light set and had them swapped.
We have always been Tesco customers. In the early days we had a few issues with them, that were sorted out quickly and effortlessly as we were made to feel important to Tesco. As time went by we ended up doing most all of our food (and non-food) shopping with them, spending thousands, if not hundreds of thousands over the years. They then cross-sold us insurance, credit cards and even a club-card plus that we would charge with our household budget every month, to ensure it could ONLY be spent with Tesco.
A couple of years ago it all started going wrong, an error with our club-card plus account (that was NOT our fault) left us with £150 worth of expenses for staying with Tesco. Because the original error was not sorted properly (and was still not our fault) our costs rose to £250, but still we stuck with Tesco. With the original problem finally sorted, we asked for our expenses back and were initially told basically to 'go to hell' by Tesco Bank (whom run the club-card plus! Left with the feeling that Tesco didn't care and feeling very ripped off by a company we had once trusted; we tried everyone at Tesco, even the the board of directors to get this sorted out. Although we did eventually get some of our losses back, we were left both with an outstanding £150 debt on our club-card plus account and a complete loss of faith in Tesco!
It had become clear to us that they now care little about customers and everything about PROFIT. We resolved to shop elsewhere and for the first time in years, tried some of Tesco's many competitors. To say we were surprised by their competitors prices is an understatement, we have saved thousands of pounds since stopping doing all of our shopping at Tesco! This isn't a small difference, like Tesco would have everyone believe.....It's marked!
Old habits die hard and we do still occasionally visit our local Tesco store, and when we do we find it staffed by uncooperative staff, dirty, untidy (re-stock cages and home delivery pickers in the way), we find a lack of tills, a lack of till operators, a reliance on automation (but with NO trust going with this automation, meaning they want to save the staff costs of a till operator, but don't trust their customers not to steal from them) and most interestingly of all given how long we used to shop with them and the pressures that they are currently under....we find them VERY expensive! They used to be comparable to Asda and on some occasions, Aldi, these days in price they are comparable to M&S and Waitrose, but in quality they are comparable to Farm Foods and Iceland!
In short, now we are glad that Tesco forced us to look elsewhere! The more customers they loose, the more they will try and make out of cross selling and price hiking (4 pack of Tetley's beer at Asda £2.49, at Tesco on special: £4.07) and we would rather NOT be ripped off this way.
They need to stop focusing on PROFIT and go back to concentrating on CUSTOMER SERVICE (like they did when they used to make profit year of year).
For us I'm not sure we will ever trust them again; thankfully we are happy they encouraged us to see how much better most ALL of their competitors are. If customer service became their focus again (and they could finally sort out our club-card plus issues and losses), we may try them again. Frankly, though, with the dealings that I have already had with them, I see both of these as unlikely.
If they keep going as they are now, I see them gone by the next 20 years!
Apparently when you order groceries for delivery and allow for substitutions, this may result in you being brought LESS PRODUCT BUT FOR THE SAME PRICE as you anticipated paying. This applies even when the correct amount of goods could have been supplied by the store (exact same brand, just different size packs), but they failed to do so.
I queried this with Tesco Customer Services and they confirmed this can happen, and they are not prepared to make any further refund (we are talking less than £2 against an overall grocery order in excess of £100.) Apparently, I should have just rejected the substituted items if I was not happy with them.
They even followed up with a Tesco Price Promise email telling me how much I'd saved by shopping with them instead of Asda/Sainsbury's etc - what a joke!!!!!
I have a ClubCard on my SmartPhone; it comes up in my name and I have points. I call Tesco's "HelpLine", as for some reason the cashier said the number was not valid.
The number is NOT registered to me, she said. She asked for person the number was registered to and I suggested the wife. She said "No"
So... - whom is the card registered to, I asked, to be able to get number/name corrected.
She was not allowed to tell me, so I promised never to use Tesco again!
Mr. Flemming CHRISTENSEN, Grange Cottage, Chesham, Bucks, HP5 2TF
P.S. For the benefit of Tesco, then the number is:
Had tesco vouchers exchanged for Novotel hotel vouchers . Followed instructions, exchange vouchers then phone a 10p a minute novotel booking line to be told no availability Friday, Saturday in Edinburgh centre for May, June, July or August. Changed location to York, Novotel York not participating. Ok try another location tried London several hotels still no availability......erm why is it called participating partners when NO AVAILABILITY!!! Refund of vouchers requested.
I went into Tesco, Dundee Kingsway, this morning to buy an Apple ipad Smart Case. It is advertised by the Apple shop at £39, so I assume this is the RRP. However, Tesco believe that they should charge above the RRP as they are charging £45. Luckily PC World just across the car park do not believe in price matching Tesco and are charging £39. Tesco are ripping off customers who don't check or can't check prices on the net.
Shopped in tescos today used their self service machines which then proceeded to jam £40 of my nan's money in the note reader, the self service assistant was helpful i will give them that concession was happy up till then, he contacted the checkout manager who we had to wait for for nearly an hour at which point the assistant came back and said he was trying to contact the assistant manager as the manager did not wish to come down to deal with the problem. we then had to wait a further 20 minutes for the assisstant manager at which point my nan a 65 year old woman with poor health had to ask my partner to go and get her a bottle of lucozade before she passed out from the stress of the situation. the assistant manager was rude and refused to resolve the problem saying we could not have our shopping or our money back we would have to leave the store without either. as we went to go to the cigarette counter to pay for the bottle of lucozade the security who had seen us put the money in the machine and all the exchange then proceeded to tell my nan DON'T THINK YOU'RE LEAVING THE STORE WITHOUT PAYING FOR THAT. to which my nan threw the bottle onto the scales and walked off and i said call the police we've paid for that bottle 40 times over to which he replied i know you have. so overall no shopping £40 stolen by a machine and rude and unhelpful workers WILL NOT UNDER ANY CIRCUMSTANCES BE SHOPPING THERE AGAIN
We had an order cancelled at 7.00 on Sunday night 07/04/13 so no other supermarkets were open so we had no shopping for the week. I put together a letter and email it to them and I have still not had a reply from Tesco letter below
Dear Sir or Madam,
I am extremely annoyed about the way Tesco has let us down. When you read what happened I am sure you will be just as horrified.
I was going to write a letter of complaint to your Chairman and send it by recorded delivery. After speaking to my daughter I decided to email you first and give you the chance to restore my faith in Tesco’s before taking the matter further.
My daughter always orders the weekly shop on line and we normally have it delivered between 8am and 9am on a Saturday. This week my wife and I were away until Sunday afternoon so the shopping was ordered for between 6pm and 7pm on Sunday.
When there was still no sign of our shopping after 7pm on Sunday my wife rang your helpdesk and spoke to Darren a customer services manager. Instead of making matters better they were made much worse.
My wife was told the order had been cancelled she asked why and by who but Darren did not know. She was horrified. She was put on hold. Darren came back and said the delivery vehicle had broken down.
My wife asked the obvious question why no one had bothered informing us. The reply was I don’t know. My wife passed the phone to me I asked Darren why you could not have used another vehicle. At that time on a Sunday night there must have been several vehicles parked up.
Darren cut me off and said I am telling you about the store. Thinking I had got it wrong I said so the problem was with the store not the vehicle. Darren said the problem was caused by a vehicle breakdown.
I replied the question is still valid why you hadn’t used another vehicle. Darren replied it was not just a vehicle you needed but also a driver. I pointed out the obvious that you had a driver for the broken down vehicle. That driver could have driven one of the other vehicles.
It became obvious that Darren was not helping the matter. Darren then said the delivery could be rearranged. I pointed out we urgently needed milk and also bread and meat for three lots of sandwiches for the following morning.
I passed the phone back to my wife because she knew if and when she wanted the order to be delivered, Darren then became very off hand and said. I want to talk to one person not two. Well pardon me we are the ones that have been left without food on a Sunday night when all the supermarkets are closed. It must have been much worse to have to speak to two people.
Customers need to be able to rely on you. I know the vehicle breakdown could not be helped, but you could have handled it so much better. To just cancel the delivery without informing us I am sure you will agree it is totally unacceptable.
As I tried to point out to Darren I am sure all your vehicles were not in use at 6pm on Sunday.
Customer services are supposed to at least try to make things better Darren made it much worse. As you know it is not what someone says but how they say it.
My daughter has received an email from you. No explanation of what went wrong or assuring us you will do your best to deliver our order if it ever happens again. Not even a promise that in future you will bother to inform us if there is a problem.
Your email did contain a voucher for £6 off our next shop. We had used a £5 voucher off the order that you failed to deliver that is now lost. We also prepay the delivery charge. During the recent bad weather you cancelled our order. We understood why even though we managed to drive to the store in Wrexham. It did not alter the fact that we lost out on the prepaid delivery twice. Not a very good deal.
Can you imagine our horror finding out after 7pm on a Sunday night that your entire food order had been cancelled? Any other day of the week ok but Sunday night when all the supermarkets are closed. What were we supposed to do?
As I am sure you know a company’s reputation is hard won and very easily lost. People need to trust you to deliver what they order and deliver it on time. If they can’t trust you they will go elsewhere.
I am hoping you can restore my faith in Tesco’s, Supply a valid explanation of what happened and reassure me that if I continue to shop with you I will never be treated so badly again.
If not I will be sending a copy of this email with a letter by recorded delivery to your Chairman. On the 8th April “You and Yours” on BBC Radio 4 broadcast a feature about why Tesco price match is misleading. I am sure they will do a follow up. If the follow up feature mentions that customers also cannot trust you to deliver their order it will make customers think twice about using your company.
It’s up to you now you have the opportunity to put all of this right.
I look forward to hearing from you.
A very angry (and very probably) ex customer
I received no phone call and no card was at the door saying that the driver tried to deliver. These are the two things a driver must do if his attempted delivery fails.
I've called customer service and they didn't help me at all, just postponed my delivery by one day, without trying to fix the problem I raised.
It's my first and last Tesco online order!
I have recently been diagnosed with celiac disease and it is hard to find gluten free options in a supermarket at the best of times. Since my diagnosis I have been travelling to Tesco Extra Cardiff as I felt they had the best range of gluten free food. On my last shop I purchased free from produce over a week out of date and it wasn't until returning home that I realised. It is terrible that a complete lack of care is taken over checking and maintaining the gluten free section, had this section been a gluten containing product from the bakery I am sure this would not of happened. I find it disgusting that they claim to cater for people suffering with celiac however clearly don't care about the products which they are selling. It has been five days since reporting this to their customer services and I am yet to get a response let alone an apology. I advise any gluten free customers to check the dates carefully when purchasing produce or shop at another supermarket where more care is taken.
It started off as a bad day, when two flighs from the middle east were cancelled and it took me 18 hours to get home. At the airport I recieved a text from a friend who was supposed to pick us up,to say that the car had broken down on the way to collect me. So I rang a cab from my home town thirty miles away to pick me up. during this time, at 7.55pm I recieved a call from the Tesco delivery driver to say that there was no one at home for my 8-9pm delivery slot. I explained what had happened and that I would be there within 30 mins, and could they redeliver again with in the hour. I have used Tesco delivery for years and have never let them down (...the customer being King an' all...) but was just asking for some descretion on the drivers part. He refused and said that it would upset his schedule. He offered me an alternative n that I could ask my taxi driver to drive around town and meet him somewhere to take the shopping of the van and take it home with me, to which I refused. I have been away for three weeks, so with a four year old in tow, arrived home to no food or even a bottle of milk. The driver has a schedule apparently, to which every drop has a time slot within the hour. There has never been an issue when the driver has turned up half an hour early because he 'was in the area." I rang customer services, but felt worse than I did beforehand, like I had asked them for something ridiculous. We have everything with Tesco, credit cards etc, but this little (and regarded as trivial by Tesco) matter has left a bad taste. I will be rethinking using Tesco again.
I purchased some creme fraiche from my local tesco store in Exmouth that had an expiry of 24th April. The product was watery and sour as if it had gone bad despite being kept in the fridge. Furthermore my wife mixed in an entire carton of raspberries as she did not realise the creme fraiche was bad until she tasted it. I called Tesco's customer services who advised me to take it all back to the store. If they really think I am about to take a bowl full of creme fraiche and raspberries into a tescos store to complain they are mistaken! It's in the bin! I will use another supermarket in future. Awful customer service.
Ordered mobile phone wanted to use their Tesco service and already started to make steps to cancel my current supplier of many years... they cancelled my order without contacting me. Mobile never arrived. The man on the phone was quite rude and just said YES THEY CANCELLED IS AS IS NO LONGER AT THE WEBSITE. What kinda reason is this? No apology anything! Very unprofessional!
If only the Tesco "every little helps" were extended to their customer service. Having finally tired of finding that the prices on shelves in my local Tesco Superstore were often misleading or deliberately miss located and finding when I got home that a buy one get two free meant that taking two only through the till saw me charged full price for both I wrote to Tesco Customer Services. There response was simple, if you took three you would be charged for one, if you take two you will be charged for both. When I wrote back to challenge this response and ask for details to take to trading standards I had no response from them. Most recently I bought a triple play James Bond Skyfall Blueray/DVD/Digital when I tried playing the DVD on my UK only player it failed to play. I looked at the packaging and found that whilst the DVD was Region 2 it wasn't to the UK PAL standard but was in fact in the US standard, hence wouldn't play on a UK only device. When raised with customer service, the response was sorry, that's the way it's meant to be so return it if you're not happy. When I wrote back to suggest they might warn customers of this issue I received no response. When I reviewed the product on their site and pointed out the issue my review was not published, when I asked why it hadn’t been published I received no response. If that's good customer services then I can only say "very little help"
Robert Stone found this review useful
Very rude and unhelpful customer service. If I could I would've given them 0 star
My grocery delivery was supposed to arrive today betwween 11am and 12pm (6 /03/2013). I waited at home till 2pm but no delivery arrived. So, I called customer service and they said the driver came at 12.30pm which a lie because imwas at home .
This is shocking. I asked for a refund and they said I have to wait till the grocery is returned to store. Now, I will have chase them to get my money back. Customer service are very rude and unhelpful and the last lady I spoke to hang up on me.
They should learn how to do business and how to treat customers. I will never ever buy anything from tesco again
I writing this review to warn others to check there receipts after they go food shopping. I was a very loyal customer of Tesco, Food shopping, petrol, tesco direct and spent £1000s with them over the years. The last 6 months have been very bad, problems include, waiting in line for over 20 minutes on more than 1 occassion to pay for a sandwich at lunch time because they didnt have enough staff. Then I started to notice on my grocery receipts that their price charges were incorrect to what they advertise on the ticket. Unfortunately I had gone home before I read the receipt so couldnt go back and complain. 2nd occassion they charged me twice for the same item - missed it again. 3rd occassion they over charged me on washing powder by a whopping £8. Caught it this time in store after reviewing my receipt for 5 minutes before I left and got my money back. These 3 occassions happened 1 after the other. I dont trust Tesco anymore and have stopped using them as I dont have time to be cross referencing every single item against my receipt. You want to buy with confidence and know the price advertised is the price you are going to pay. This is a warning to others to make sure you check your receipts very carefully and in store. My experiences above are from using 2 different Tesco stores.
It was a week before my birthday and I was having a party so I decided a Tesco delivery might be slightly more convenient as I don't have a car. Being on a second floor flat I ticked all the right boxes detailing this and wrote in the instructions section to call my mobile as the buzzer is unreliable.
I made my large order, chose my slot for the next day and was pleased to get a text the next morning informing me that my delivery will be with me between 9 and 10pm. I sat in all eve had my phone on loud and the first call I received was at 9:30pm saying I had missed my order as I was not in. I asked the driver on the phone why hadn't he called and he rudely answered 'yes I did, four times' which then changed to 'once but phone was off' before he then hung up when I continued to work out why he was clearly lying as nobody had called at all.
I rang customer service who apologised but said they could only re-deliver the next night and I was told between 9-11, which I agreed as I was working until 8.
At 7.30 the next night I had another call... you guessed it - telling me I had missed my order. Again I complained and again I was told to wait in for a third night. I did so and the order was again an hour early - luckily I had left work and got home to preempt this.
After numerous complaints, I was just pleased to have my order - until I noticed my bank balance. TESCO HAD TAKEN THE ORDER PAYMENT TWICE from my account. In utter shock, I rang customer service again only to be told that as my order was cancelled the first time because I wasn't in (which i WAS) and they had to re-take it out of my account the next day and the refund for this would take 3-5 working days to go back. This means I paid double for an order that was 3 days late without knowing about it. When I asked customer service why they thought it was ok to take the payment from my account again without even telling me, they said that this is the way they do it. Oh and the second time they took the money, I was charged a higher amount as I assume the deals were different later in the week.
TESCO you really don't help.
We have used Tesco home delivery pretty much since it started & things always worked OK.
However after signing up for their 3 month delivery plan,something we only did as we received a letter from Tesco saying they couldn't guarantee a Xmas delivery if we didn't, the service has gone down hill at an alarming rate.
On numerous occasions our order has been late & when it hasn't its because basically it just doesn't turn up at all!.
The number of times we have had to telephone their customer service line has been so frequent that we now have them on speeddial.
Sometimes we are lucky enough to get a sympathetic voice on the other end & we have been allocated some vouchers giving us money off our next shop,but equally we get staff who quite honestly sound as though they couldn't give a damn wether we eat that week or not !.
As for the manager/s of our local store,Roborough in Plymouth they are just soo unhelpful it really isn't worth contacting them in the first place.
As we are now waiting for our final order in the 3 month plan (which I really hope arrives today) we are also discussing which alternative superstore we will be spending our hard earned cash with in future.
I live in a student accommodation that has 10 floors however the delivery list on tesco only goes up to the 6th floor, i live on the 7th, problem 1. My friend who lives on the 10th floor ordered her tesco delivery two days ago and put a note to say please call before so she could tell him the mistake, the driver was very accommodating and friendly, bringing her delivery to her fridge door.
Me on the other hand - this driver refused to take my 3 crates of delivery which included 3 cases of glass bottles to my fridge door, like advertised on the van, saying their policy was "they didnt do that" well i know that's not true because i had witnessed another driver do this. he then say, very rudely, well that was that driver. Not to play into the stereotype but Im a girl, how the hell am i going to get 3 crates to the lift, out the lift and into my room?!
Called customer service, who were very apologetic but she also said, it is up to the driver. But again I ask...
Why does it say "deliver to your fridge door" it should be "dump on your porch and run"
Marko Polo found this review useful
I had ordered carrots and .. 90% in the cover were spoiled.. and I had no choice apart from placing them in Bin instead keeping in fridge.
I thought to give Tesco another chance ..
this time i had placed the order for Monday night 8-10pm slot and we got text saying order will be delivered between 8.20-9.20pm and we didn't get order until 9.30pm
We decided to call the customer care they said you should be receiving by 10pm
and we called them at 10.15 pm again and they said its delayed and you can accept order by in 20min.. then it was 10.50pm called up customer care and guess what ''NONE in Home to receive order '' . we were following up with order since 9.30pm and at 10.50pm we get to know we were not in home and that too we were in home... .. that's really unacceptable... good bye tesco...
Marko Polo found this review useful
My groceries were never delivered on time on one occasion I booked a slot for next day delivery, but to my surprise the groceries were never delivered. I had to chase Tesco up for 2 days just to get my groceries, the customer service team were very rude and did not help resolve the issue.
I just received my first home delivery and everything was perfect, the delivery person took everything upstairs in one go, no items were missing and everything in check.
The timing was very good and the delivery person polite and helpful. I will definitely use this service in the future.
I am writing about Tesco Westwood store ,Scarborough.I used to shop there regularly ,spending about 170-200 pounds weekly.Accessing the store on foot is a nightmare,you have to walk round the entire outside of the store,the main doors are round the back.I returned a blind I had bought to customer services,the woman was so horrible,and you would have thought that she was refunding me from her own pocket.There was some fittings missing,but she talked down to me,and I was offended.Another time i was in store choosing Easter eggs for 15 people,so was spending a bit of time in that aisle.An assistant was re-stocking with a large trolley in the centre of the aisle.She was looking very stressed,and was obviously displeased with me looking at the display with my trolley.She was only doing her job,but it was her face,as though I was in the way.I went elsewhere.The next incident was awful.I was in the store with 5 children,and an assistant was stocking the biscuit aisle.There was a packet of broken biscuits on a shelf,and my little girl picked up a broken piece and ate it.Well,the assistant went to town on me,saying she could call the police,it was theft,and was so wrong.I was so upset,I wsa actually buying mobile phones and the weekly shop,and I put everything back and left the store crying,and shouting at my little girl.I have never ,ever,been in there again,or shopped at Tesco in any other way.Also,at that store,if you need to call a taxi,you have to wait outside on the ramp in all weathers.They are taking over our town too,it will be the final nail in the coffin for Scarborough,I can tell you.
I order online my grocerie shopping for over 2 years with Tesco. Within that time, I spent at least £3000 at TESCO!!! That is a lot of money!
Since I live in Sale, the deliveries got worse. The last 2 deliveries and drivers were horrible. Rude, in a hurry drivers, half my order missing and they wanted me to sign even I didn't have all my items! When I refused, the last driver had to go back down and get my stuff. He was very rude, said he was late now because of me. Well, if he saihadn't forgotten half my order, he wouldn't be late? His fault. He said he would complain about me. I wrote an email to customer service got a call back with an apologie. But nothing has happen ever since.... I wrote twice and got just rubbish emails back they investigate. Thats 3 weeks ago.
One thing is for sure. I will NEVER order there again!!!
Had my christmas food shopping delivered this morning. Ordered 1 month ago. I had 17 substitutes and 5 nothing at all. Instead off chilled deserts I got buns that were dated today and no good for xmas. No sprouts, no carrots, missing chicken and no tin of roses which had been pre-ordered. When I called they said sorry its christmas things can be guaranteed. Their pre-order system went wrong and dropped off the system. I still had to go and queue up in Sainsburys for the missing stuff. Never again. I would rather do it myself.
Tesco click and collect
Haydock store 23/12/2012
What a joke, no potatoes, no milk, no veg, no matchmakers.
Pick-up point did not open on time, twenty minutes late before any goods went into any cars and then it was just dropped at the back of the car for you to load yourself.
However the manager 'Will' did explain the shortages. "People keep buying things in the store!
In-store customers have priority so there is no point in ordering goods early, as I did, because you just get what is left in the store at the time they do the picking.
The moral of the story is, don't use Tesco click and collect because you will still have to go shopping elsewhere anyway.
I have the order number and a list of the unavailable items on the Tesco paperwork.
No milk or potatoes two days before Christmas! I had no trouble obtaining these items locally.
we ordered 3 bikes and a few other bits from tesco direct for the kids christmas pressents on the 8th of december. when we checked out it stated 5 day delivery which suited me as would reach my days off from work. the following day half the delivery was dropped at a neighbours house no signatures or anything fortunately i have honest neighbours. its now the 21st and i am still waiting for 2 bikes that have allegedly been attempted to be delivered 3 times.... the first lie! allegedly the delivery firm (yodel) used by tescos had visited my home at 1022 and then again at 1122 both times leaving a card well i was in all day and no card was left and my dogs made no sound so no delivery was made the next day the driver managed to turn up in the 15 mins i popped to the shop and did leave a card. having rang the number to an automated service i find that the item number on the card is not recognised and it isnt online either... several phone calls later with no reply i finally get to chat online with an advisor who tells me that there was only one attempt made on the 1st day so they would rebook for the 20th and deliver it to my work address as this was open 24hrs a day so there had to be someone in.... 20th didnt happen surprise surprise and when checking the online tracking i find out its all been returned to tescos distribution center. 5 calls later i find out that they were not going to tell me about this but wait til the stuff was back and then refund the money to my account well thanks tesco I am now going to have 2 kids without their bikes christmas morning because and i quote "its out of your hands" well whos hands is it in??? what a shiny pill of shite you really are and your socalled good will guesture of redelivering the bikes after christmas and a refund of £50 is really an insult to the kids especially as you havent followed through on any of it up to now. Tesco if you actually bother reading any of this check reviews on your delivery firms!!!! Yodel are a crap waste of space that lie and cheap people out of their deliveries! do yourselves a favour and listen to the people that keep you in business and start looking after the customer again
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