Tesco reviews

Tesco reviews

Low
4.2
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
1479 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Nearly ruined Christmas

On 30th September we bought a TV from Tesco Direct.. On 18th December it broke down and I rang them. They said they would send an Engineer on 20th December. Bearing in mind that Tesco were given Make, Model, Serial Number and description of the fault, the "Engineer" turned up without any parts and, after a 30 second inspection, informed us that it would be 10 to 14 days before he could repair the set. I pointed out that it was only 4 days to Christmas and, being partially sighted, I was unable to see the small portable set we had. He could not have cared less.
I then 'phoned Tesco and the attitude of the person I spoke to was equally indifferent. All he would say was that Tesco were allowed 28 days for a repair. He then offered me an 0870 number to 'phone Toshiba, which I refused, so he connected the call himself.
The young man at Toshiba was an absolute star. He said they would send out a new TV on 24th December and they did just that. He asked that, when the set arrived, we contact Tesco and tell them thst a repair would not be needed.
I duly 'phoned Tesco and told them and was told the Engineer would be informed.
On 29th and 30th December there were two messages on my ansaphone from them engineer asking when the could come and carry out the repair.
I have sent three e-mails to Tesco.com Customer Services and they have not had the decency to reply.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Check your grocery receipt for overcharging!

I have been ordering groceries online for years. I have trusted Tesco to charge me the price displayed on the website. Today I noticed on my receipt that I had been charged £3.88 for Felix cat food - yet on the website it was £3.20. I called them and they said they would refund the difference. But I pointed out to them that I don't usually check my receipt line-by-line - I just look at the overall cost and if it looks OK I get on with my life! Therefore there is a possibility that this happens on a regular basis. So I suggested that if they overcharge customers on a regular basis - no doubt this is how they make big profits. After all, most customers wouldn't notice a difference of a few extra pence on their receipt each week - but multiply that by millions of customers every week.... So I asked them to reassure me that this wasn't happening on a regular basis and they said THEY COULD GIVE NO SUCH REASSURANCE. Bizarre and very worrying. On another note - 5 months ago I bought a 'Delivery Saver' pass - i.e. paying for my deliveries upfront to get them 'free' for 6 months. Since then 9 out of 10 deliveries have been late. No apologies. One of the drivers told me that 'Delivery Saver' customers are put to the back of the list when drivers are running late because if they complain there is no delivery charge to refund. I put this to the customer services rep and she DID NOT DENY it. Needless to say, I have cancelled my delivery saver - and am seriously thinking of going back to Ocado.
IF YOU DO NOTHING ELSE - JUST CHECK YOUR RECEIPT CAREFULLY!!!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Big disappointment Tesco Direct!

Ordered a Samsung Galaxy Tablet from Tesco Direct. Had an email to say it was in. When I arrived they couldn't locate it so I was asked to try again later. When I returned it was out of stock and couldn't be fulfilled before Christmas.
Not impressed. Now I have to wait for a refund which can take several days which means I am unable to try to get another one before Christmas. Disgusted with Tesco who should not be selling products and taking your money when the product is not in stock. Will not use again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

rubbish Tesco, thanks alot for a complete dissapointment

I made a pre-order for a PS4 way back at the end of June. With a couple of days to go I started to get a bit worried that I had heard nothing. I got in touch through tesco chat to be told I had been sent an email with a link to finish the purchase around the end of October. After questioning them on this they had sent it to an email address that wasn't even mine! Apparently because I hadn't clicked the link in the email I have lost my pre-order! I am absolutely livid. Thats exactly why I did my pre-order months ago, so I could make sure I got it. There was a) no mention when i made the pre-order that an email with a link would be sent out, I just assumed they would send it out to me and b) they sent it to the wrong email address!

and then i was phoned by a call centre worker who could just say 'Sorry' your order has gone to another customer!

Now no doubt I wont get one until February next year. So thanks a lot Tesco, you can kiss goodbye to the weekly shop we get with you but you dont care about that.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

nasty and disappointing experience

I have now given up shopping at tesco, Tesco Metro in Neasden was the final straw.
Dirty and disorganized store, self service tills usually broken, most other tills appear to be just storage areas for returns and are never in use. Yo Yo artificial wine offers, they take the public as fools......
Baguettes which cheap quality are inedible the day after purchase
bitter,soggy coleslaw, all their own brand food just tastes 2nd rate....the list could go on and on.....
I now shop at Sainsburys....clean organised stores.....working tills......and most important tasty good quality food
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

completely horrible

i did a order when arrive was missing items, i called them a few times and them told me that will do the delivery in the next day. I still waiting for the delivery. nobody call me to say hello and when i called them back them said that will do a refund that i didnt ask for.
horrible service dont take or you will regreat
24/11/2013
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Good service, partial info on website

made a few purchases from tesco website and the items arrive right away! However the last purchase I didn't quite get what I expected due to partial and missing info on the website. They did fix by compensating me after 4 phone calls to them.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

AWFUL REFUND TREATMENT AFTER NO DELIVERY OF GROCERIES

So, I placed a large grocery order after defrosting my fridge with Tesco, which they failed to deliver. No communication was made (they had my old mobile phone but ALSO had my home number which they didn't try using). I ring them up next day morning and was told there would be a refund. I had also used vouchers and e-coupons valued 11.6 GBP, of which TESCO only agreed to re-new 7.50 of which. Only AFTER they heard I would be placing my next order with ASDA they made me a better offer of 10.00 GBP.

Anyway, five working days later, no refund has been processed. I contacted them again today and if the refund has not been processed by tomorrow, I am using Citizens Advice to file a formal complaint with the local Trading Standards to be investigated. Had no idea Tesco was in such a mess... Avoid like the plague.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Sugary food in disguise

Tesco "finest" Moroccan couscous: I only managed one mouthful, as it tasted disgustingly sweet. On reading the label (which does not use the recommended red/amber/green colour labelling) I was shocked to find the sugar content is a poisonous 24%! If I wanted a dessert I would have bought a dessert. I am taking this back for a refund and I will avoid Tesco in the future.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

So-so acceptable

Have used Tesco.com twice now for large goods (dining table, fridge freezer). Reasonably good information about when they are going to deliver but the actual delivery time can be erratic. 7am to 7pm is too vague.

Items were pretty good and the price was excellent. Havent used for returns yet, which would be another key service when you order from them.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

TESCO = TERRIBLE CUSTOMER SERVICE AND BAD QUALITY

I bought a onesie for my son and the quality is appalling. It was split and they refused to exchange it 6 hours (THE SAME DAY) after purchase because my son had taken the tags off. WELL DONE TESCO HANLEY ON LOOSING A CUSTOMER. I will NEVER shop there again. Oh and dont rely on the staff for support, they tell you to come back and speak to the clothing department the following day and when you ask for a manager... well after the staff call on 2 different managers because the first couldn't be bothered to deal with the query, they come out with bloodshot red eyes looking like they are high as a kite. WONDERFUL CUSTOMER SERVICE if you like WASTING your money!!!!!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Had an Online order delivered, Impressed with the Service

Ordered my First Online shopping for Home Delivery, Everything ordered was present, they delivered in the time slot, and the driver was helpful.

Veered away from the fresh produce and meat, as i like to pick these out myself, but took advantage of the tinned, frozen and anything that was on the heavy side such as the bottles of pop wanted for the Christmas and new Years Period.

I will be using the service again, Very impressed

This was delivered from the Enfield Depot
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Tesco Lewisham reprimanded a poppy seller for eating a packet of crisps whilst she was selling poppies for the Royal British Legion.

The woman who has spent 10yrs selling poppies every November was reprimanded by the management there for eating a bag of crisps she purchased from the store, she was told that ' it looked unprofessional and neither eating nor drinking was permitted on their shop floor. The middle aged woman who does not work for Tesco was spending a week of her annual leave selling poppies for The Royal British Legion, as she has previously sold poppies at the same store for 5yrs she was unaware of this. Tesco were unrepentant at store level and she was made to feel humiliated and left the store in tears.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Shockingly bad service

So we have special guests this weekend so decided to order online to save time. Our order was supposed to be delivered between 8 and 9 last night but nobody turned up, no communication, no notifications, nothing. At 10pm we phoned them to find out what was going on and they said they would call back but they didn't. At 10.30pm we had heard nothing so we called them again and were told they were running 2hrs late, but our delivery was just round the corner. They offered us £5 as compensation at that stage - ridiculous!! By 11.45 I was pretty tired and gave up and went to bed. At 7am this morning we called them again and were told they could deliver this afternoon so knowing there would be nobody here I told them to cancel the order. Unbelievably rubbish on so many fronts and not what you expect from a company like Tesco.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Tesco Cedit Card Online .... A NIGHTMARE - AVOID!!!

Used to use Tesco Credit card and usually pay full balance off online every month.
Site was a little bit quirky, but found my way around it and used it OK for the last three years. Then - yes, you've guessed it - they change the site totally, utterly, completely - have to choose new username, new security picture, new password, new security number.... on, and on, and on. Bad enough - but next time I logged on, their stupid site didn't 'recognise' my laptop (must have Alzheimer's because it's the same laptop I used last time I logged in.) Finally managed to log in, and even the home screen has changed - doesn't show the options on the first screen, as it used to - now I have to select 'manage card' Popped upstairs to get my debit card and pay the balance (less than a minute) and.... it had logged me OUT, with a message saying there'd been no activity for 10 minutes. Obviously can't tell the time, as well as the memory loss. Got back in and paid with my debit card (which I'd already had to choose a 'nickname' for. (Nickname..... for a debit card for Christ's sake?)

Why, oh why, cannot these financial institutions just leave things alone, instead of setting some spotty oik, straight out of school (presumably) loose on their site? The whole experience is reminiscent of attempting to negotiate one's way around one of those infantile adventure games on an 80's 8 bit computer.

I'm sacking Tesco card - too much hassle now. We shop at Tesco, and it doubled as the club card, but I've had enough; I've just applied for, and been given an Asda card. I'll use that.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Tesco wine online - most incompetent service I have ever experienced

Four customer services advisors, three managers, one senior manager, eight phone calls and two hours of my life wasted trying to sort out an order that they messed up. 36 bottles of wine ordered and an email to say 24 are being refunded due to a warehouse problem. Re-order was wrong, delivery time could not be met, over charged and worse still have to wait 3-5 days for a refund. Level of incompetence of the customer services staff is unbelievable. Keep away. Will stick to Ocado in the future.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

One-click service really saves time

I have been using the one-click and collect service for weekly groceries for a few months. The service is pretty good - we normally get what we ordered, occasionally items are substituted but this has always been pointed out on collection and the option to have a refund on these items offered. The website is reasonable to use and has useful options such as Favourites lists although you must have a Tesco Clubcard to activate these options. The website can be a bit erratic to search and sometimes doesn't find items easily but overall the service saves us a lot of time. I also suspect we are buying less spur-of-the-moment purchases which may not please Tesco in the long run! The only time consuming part is searching the Special Offers as this often runs to more than 20 webpages.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

WE DONT WANT YOUR CUSTOM BEFORE 09.30AM !

for the last 3 Saturdays went into Tesco Liverpool one, to do weekly shop ,no trolley tills open only 1 girl on basket tills 2 staff chatting on self service tills complete farce have they tried to put a weeks shopping on basket till? when you try to complain manager, his deputys or so called till manager not in what a joke I have spent £8900 in that store this year but the attitude of some of the staff is appalling they seem to think they are doing you a favour by serving you. after 20 years of shopping at Tesco I have given up and will not bother setting foot in there stores again. what once was a decent store has been ruined by pennypinching on staffing and the attitude off some of the staff .idont bother going into Liverpool one Tesco if you want to buy more than 10 items
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Tesco must need the money

Tesco must be really feeling the pinch when they sent me a voucher to honor a price promise then took it back because I didn't use it within 28 days. I do a large shop once a month which is always over £100. When I phoned to complain I was told that 28 days was ample time to redeem. To me, a price promise should not have a time limit on it and if you are overcharged for something then the refund should be given no matter what timeline. I also notice the the 15% promotion they are doing at the moment on anyone buying more than 3 bottles of wine does not apply to Scotland. Now customer services said it was outwith their control and it was down to the Scottish Government policy. I would say I have been one of their first online customers but that is my last online order I will be giving them and will give the other grocery companies my business in the future.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Wine from tesco rubbish delivery

First few times I order deliver was good .then all went downhill items missing on 2 occasions phone customer services advised will be redelivered still don't tern up and have to phone up again.last time decided to book time slot which worked ok till I opened the box and found bottle missing,Could not be bothered to complain again .Would advices anymore to avoid ordering wine online from tesco.they take your money and don't deliver items is this even legal!

www.tesco.com Details

About this company

Home Shopping for less from Tesco.com. Find our full range of groceries for delivery online, as well as thousands of affordable non-food products from Tesco Direct. Clubcard points on all purchases, and UK wide delivery. Every Little Helps.

Visit Tesco

Category

Tesco is ranked 18 out of 20 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.