I wish I had read the reviews before I used the company. It was too good to be true. UGH! Quoted me $75 for 7 books that were used but in great condition--- and just got an email saying only 1 book can be used for resale. WHAT? So now I'm only getting $23. I asked if I could get my books back and I'll have to pay 3.99 per book to have them returned to me. Don't do it--- if I could give negative stars I would. Customer service has not been helpful at all and I honestly think they have paid BBB to review them as I'm sure they've had several complaints. All I have to say is the owner of this company will get what's coming to him/her one day. You can't keep doing bad for long. It's just doesn't work that way.
I searched for books based off ISBN. They advertise books under the wrong numbers!! When I simply tried to return the book for a refund, they wanted me to pay for shipping, restocking fee, and other expenses.
For a mistake that they made!
When I called they were extremely rude, non compliant, and not helpful at all. I've never dealt with a more ruthless business before. I understand there are some good reviews, but a hit-or-miss policy concerning customer service doesn't exactly make good business.
They lost me as a customer and certainly anyone else that I can spread the word to.
Textbooksrus is a good website for buying books its really cheap, however selling books to this web is not so great do purchase stuff but don't sell books IN THIS WEB!! SELL IT IN OTHER PLACES ( BUY ONLY:)
I mailed back 4 large textbooks. Of course my biggest money maker of all four books was "unaccepted" because of stains. NO WAY! It did have some (VERY minimal) highlighting but NO stains. I will NEVER use this company again! Stay Away!!!
In June, I went on this website to see how much my old textbooks would cost.... I ended up agreeing to send in my four old textbooks for a total of $59.66 which I thought was an OK deal.... One month later I get a check in the mail for $31 .... stating that one of my books which was worth $22 had a stain on in and was not able to be purchased.. seriously wtf this was a BRAND NEW statistics book that I never even touched all semester!!! It was in pristine condition. Absolutely outraged that they wont even send the book back. THEY WILL RIP YOU OFF!!!!!!!!!!!
I sold a book back and they quoted me $20. Long story short, they said it had binding damage with pages missing which is a total lie seeing as I used the book and I mean the whole book to do problems out of each section which was required of me (it was an accounting book) so I am pretty sure that I would've noticed if it had been missing any pages. And the fact that they won't send the book back even if they are "unusable" should only be red flags to anyone who is thinking of selling back to this company.
After getting a quote of around $150 for 3 books, I sent them in. They took one book, for $5. The others they said had pages ripped out and were damaged. The books were brand new 4 months prior to sending them in and were in fine condition when I sent them. They destroyed my books and argued with me when I asked for them to send them back. I WILL NEVER USE THIS COMPANY OR RECOMMEND ANYONE TO USE THEM. SCAMMERS!!!
June 1, 2013 I was quoted $174.50 for 5 text books in "good" condition. Some highlighting and some notes written in margin. June 3, 2013 packed and shipped my books. June 13, 2013 check for $174.50 delivered to my mail box. No complaints, company performed as promised, I will do business with them again.
I had a HORRIBLE experience working with TextBooksRUs. They agreed to buyback 8 of my pristine, clean textbooks. A few days later I received an email from them saying that 2 of my books were "lost," something that was impossible since they were shipped from a respected company and in a single box. I therefore received NO money for those two books. I was essentially robbed. They purposefully only us USPS or FedEx for shipping, since these companies are very difficult to trace past packages. This is a horrible, worthless, despicable company. DO NOT sell your books back to them nor should you buy books from they. They are trying to scam and rob you. Go elsewhere! Do not be fooled by their high buyback prices. This company is AWFUL!!!!!
To keep it concise: I sent one box of about 20 books and got $204.13. I printed a shipping label on 5/28/13. They paid the shipping - via Federal Express. I sent the books a few days later. Either 5/30 or 5/31. I got an email at 12:33pm on 6/4 saying they received my package. I got a 2nd email at 1:36pm on the same day saying it was checked in. I received a check dated 6/4 on Saturday 6/8/13.
Most of my books were in very good condition. I was a little concerned about the most expensive book, a Foundations engineering text for which they paid $66, because the front cover was a little loose, i.e., the binding wasn't in the best of shape. But it was in overall good condition.
But, I got the full quoted price quickly and with no questions asked.
So, the bad reviews are likely from people who sent books in very poor condition.
I sold 5 books. I pay over a hundred for each book 2 years ago while in Graduate School. I decided to sell the books for around $20 to $28 each to this people. After they got my books, they changed the refund price. According to them I did not send the right book (for one book) and I another book was damage. All books were brand new and the correct ones. I am very disappointed, they did not even offer to ship back and they want me to believe that they will recycle two books that I know are brand new and the correct ones. It's a shame people like these are in this business.
I have purchasing everything online for years. I have never had a worse experience! Absolutely terrible. After a week of contacting this seller, I still have received NO help in resolving a package that the u.S. Postal Service says was NEVER SHIPPED. I emailed twice and telephoned TextbooksRus and they continue to insist that there is nothing they can do at this time. I should have read their reviews before doing business. AVOID AT ALL COSTS
I wish I had read these reviews before I sold my books. Sold a bundle of books for I will admit only 25$. The main bulk of this money was a textbook which they offered to pay 15$ (already a low price, but I just wanted to get rid of them). They credited me only for the bundle of other books and said the typical "water damage/stain" line. Of course this was used for the most expensive book, even though all the other ones were in the same condition (which was good). I refuse to let them steal my money like this and am currently looking for options of either receiving my book or money back. If you see this PLEASE DO NOT USE THIS COMPANY, IT IS A HUGE SCAM.
I am seriously confused by all of these awful reviews! They told me I would get around $150 for all my books, which was the highest price I could find. I sent them in after about 2 days of making my order , and about 2 days later, i got a confirmation e-mail saying they received my textbooks. I just got my $150 check, and it has been only about a week and a half since my original order date. The process was very fast, and I am BEYOND satisfied. I can't believe there are so many bad reviews! My experience was amazing!
I have never, in the four years I have been in college, had a bad experience with this company. In fact, I would brag to my friends at how good of a company they were. I recently sent them my books for buyback and the price came up to around $150. I sent my books and they arrived and were processed very quickly. I checked my Paypal to see I was only given $70 back. They would not take my $80 book back because they claim it had "water damage." I originally paid much more than $80 for the book to begin with. I am aware that the first few pages of the book were not in the best shape, but honestly I never used it and it was SOLD TO ME in that condition. All of the pages were clear and readable. There was nothing wrong with it, other than a few bent pages. I have sent them worse looking books in the past which they took. BUT, they do NOT send you the book back if they do not "buy it back." Basically, they got a very expensive textbook for free. They did not pay me for it, instead they claim they will recycle that. (And by recycle, I am sure they mean sell it for over $100 on their website.) I am so disappointed in this company. The way I see it, unless they pay me for it the book DOES NOT BELONG TO THEM. I WILL NEVER AGAIN DO BUSINESS WITH THEM!
If I could give the negative stars I would. We sent back our books at the end of the term. We sent them back in exactly the same condition we received them. Textbooksrus then charged us over a hundred and thirty dollars for a used book and after charging our bank account they decided to send an email saying that a book had water damage. We sent them any email explaining it was fine when it left us and we wanted to see a picture of the book and the box it was sent in. They never emailed us back. They charge your account without permission and make you pay for something that the SHIPPING company damaged. Biggest scam I have ever seen!!!
first I sold them a stack of my books, shipped them one day and they were there the next day. I didn't receive a payment until two weeks later. I just recently sold the one more book and gave them my paypal in hopes that the payment would be quicker and yet its still been a week since payment has been "Issued". This company is very slow
This company should be removed off Amazon's seller list. It's now a week since I ordered a book from them and I still haven't received it - totally unacceptable, especially when they were advised it was needed urgently so my granddaughter could prep for an end of term exam.