I ordered, on 31/7/09 a kingsize bed which was supposed to be in stock as it was under clearance and 2 bedside tables. They emailed to say the bed would be delivered on the 7th August. It did arrive, but they had sent 2 top parts, the reason I knew this was because the bottom part should have had a draw - no drawer present. We told the driver immediately but all he said was phone the company. My husband spent the next 3 days trying to actually speak to anyone from that company. Eventually he got through and was told the bed had been put on order and will be with us in due course, no indication of when. Meanwhile we have no bed to sleep on as we got rid of our old bed!
Several days later we were told that the bed will be with us on 18th August. It didnt arrive. When we rang to find out why we were told that it was delivered but no-one was in which is an outright lie -we were in all day practically sitting by the window waiting as it was that important to us!
They then emailed a new delivery date of the 19th - guess what - it didnt turn up! Reason? The van broke down - yeah right. This company lies through there teeth.
The next delivery day was for today - 20th - low and behold a van pulled up and it was them! Hurray we thought, but all we got was the bed side tables, still nothing to sleep on.
Today we thought enough is enough and contacted Trading Standars and they told us that we have to email them and ask when they will be delivering the bed to give them one last chance and if it isnt forth coming only then can we ask to get our money back - I'm just thinking, all this just to get our money back. I really want the bed and some sort of compensation for all the hassle and money lost through days of work and no decent nights sleep.
It is not right that a company like this can get away with what they do when all they have to do at the end of it if someone takes the trouble to go to CAB or trading standards is there money back - your just back where you started then, with no bed! There has to be a way to stop people like this. They are actually making me ill with all this, in fact just sitting here typing thisiis making my blood boil!
All I can do is try to spread the word and try to warn others to avoid this co. like the plague! I also found that they had traded on ebay but are no longer registered due to tons on negative feedback. I wish I'd done my homework before hand or I would never have ordered from them.
Allin all this bed has turned out to be massively expensive in more ways than one!
I ordered the Fontainebleau range of bedroom furniture totalling nearly £2000, I was nervous at first but after speaking to them over the phone over a period of days I was satisfied with their professionalism and genuine care for my needs. The delivery arrived within 10 days and the two delivery men we're great! Overall I was very satisfied and would definately recommend this company!
I needed a bed quickly as I had a guest coming to stay. I found one I liked in the Bed Shop (Laana-Joseph International) and the website said it was in stock and could be delivered the next day (for which I paid a £30 fee). On the strength of this information, I went ahead and placed the order. At 11.13 I received an email stating payment had been received from my credit card. At 11.17 I received an email stating my bed would be delivered in 15 working days! I tried for 2 days to telephone the after sales line and it was just ringing out. I therefore telephoned the sales line and surprise surprise it was answered immediately. The lady who answered initially insisted I would have to call the after sales line but relented after I pointed out no-one had answered it for 2 days. She then explained my order was out of stock. I said I wanted a refund. She asked me whether I would like to choose another item. Er, no! She agreed to refund me. I asked her how long a refund would take as I needed to buy a bed urgently as my guest was arrivng and they now had my money. She said she would process it asap. I then received an email stating my refund would take 30 days and not to bother contacting them as this was all permitted under the Distance Selling Regulations. Having read the Regulations, I beg to differ but who's got time to challenge the company. So I am complaining to Trading Standards as the bed was (and is) still down as in stock on their website and I am putting negative feedback whereever I can (although I cannot see how to add a 'testimonial' on their website). My advice, steer clear of this compnay.