I have ordered from this company around ten times in the last year and every time it’s been excellent service. Items are always well packaged and arriving without any issue. Their website is always up to date with product stock so you know if what you are ordering is available. They also hold a great rage of stock with other shops do not seem to offer.
They also use one of the best courier company’s around who are willing to leave items in a safe place if requested (you just need to enter this in the note on checkout), this is handy for me as working 9-5 and not being at home when they deliver I do not have to make a 40 mile round trip at the weekend to the courier depot.
Be sure to try their own “Di and Danny's Golden Ale Beer Kit” its amazing!!! One of the best kits I have done.
10/10 for The Home Brew Shop from me, keep up the good work guys.
Ordered a lot of tins of malt, sugar, cleaner etc which can be quite heavy . When the box arrived it was almost destroyed. The box was a flimsy construction and all the items had just been thrown in the box with very little packaging. This had lead to all the tins being dented but the big problem was that the cleaner had split open, covering everything.
I phoned up and to their credit are sending me a new tub of VWP although the person on the phone could have been a bit more sympathetic after my spending 30 mins cleaning down the order as well as my kitchen.
Having recently discovered Trustpilot, I thought I'd write a few reviews of Suppliers I've been using. I was amazed to read the negative review from 'toni' in Manchester (have to say, a bit difficult to understand very well - toni , your grammar and spelling need a bit of attention to say the least !!). I've been ordering from The Home Brew Shop for years, previously in Wiltshire, and now in Wales. Never had a problem, super service, and always fast delivery. Also - brilliant free delivery over a certain spend, despite often very heavy parcels which must cost a fair bit.
ok review realy.......
i ordered i simple funnle and cloth OMG took 10 days from ordering 7/8 days from dispatch i order from the brew store in scotland it gets here in 3 days so i have a question how much have u paid the previous reviewers to say ur delivery is in 2 days.
Order on 26 Dec (bank holiday)
27 Dec (bank holiday)
29 Dec email saying delivery today between 1 & 2 pm
29 Dec delivered (20 mins late).
Golly, I've had some issues with deliveries this Christmas - but not with these people. Knowing when the delivery is due is really helpful (this was emailed from their courier DPD).
Adrian green found this review useful
Website a little clunky but everything is great. Ordering, payment and delivery process all quick and first class.
Unlike so many competitors you get an answer if you e-mail about an order. They even publish a phone number!
Will be making a visit to the shop soon, think I will be like a pig in $%£?.
After browsing the many homebrew shops online this one has got to be the best one there is. The selection of products available is astounding and even if an item is out of stock it seems to get replenished quickly enough. The delivery is top notch also, even when living in the North East delivery takes between 1 - 3 days and the well packaged parcel ensures a safe and secure delivery.
Prices tend to be cheaper from The Home Brew Shop also, only by a few pence but when buying many items you can save a few pounds.
I've ordered from the Home Brew Shop about a dozen times in the last 18 months. I've never been less than completely satisfied with their service. They always deliver within 3 days and on quite a few occasions I have had the order delivered the next day. I don't look anywhere else for my home brew supplies now.
Mr B found this review useful
I have been using The Home Brew Shop for internet based purchased for about six years. Their delivery is always prompt and I have been very happy with their service and the variety of products availble on their website. I would heartily recommend them.
Ordered plenty of times, not all 100% perfect, some cans dented, but that's mail order it happens and happens with all companies, Had one order with a wrong item, but a phone call to the home brew shop, had the correct item the next day that's customer service
This is my first time ordering from the Home Brew Shop and I was fairly happy with the website, the price, and the timeliness of the delivery. The condition of the products that were delivered however was very disappointing. Even though the box had 'fragile' written all over it, it was dinged and punctured, with white powder (which turned out to be brewing sugar) leaking out the bottom. Upon opening the box the contents were a mess - covered in sugar from a punctured half-empty sugar bag.
The packaging was not adequate and the sharper cans should have been properly separated from the more fragile items which they could puncture. From the state of the box the delivery method should also have been a bit ‘gentler’ to give the contents a fighting chance.
Will be looking for a refund on the sugar.
Ordered on line without any problems as with 3 previous orders.Delivery was within 3 days and I consider the service to be excellent.
Acknowlegement of the order was immediate and the delivery was completed without any problems.
Every order placed was dispatched quickly and delivered even quicker. Ingredients & kits have all had good dates. Damaged items were dealt with swiftly, replaced super quick and hassle free.
There are some suppliers very slightly cheaper, but the great service has easily kept my business.
Only suggestion for website improvement would be a review facility for the products. As a newbie I found this VERY useful, but had to look at the reviews on other sites. This in no way spoilt my experience though!!
i found teh website easy to search, found what I was looking for and bought it quickly and easily with no fuss. The product was exactly what I expected and was delivered in three days.
I ordered a cider making kit for a birthday present. I ordered it on a Sunday and by Tuesday I had the kit. It was excatly what it said on the web site so no surprises.
What a quick, efficient service, thank you.
Good selection on offer but unfortunately one of my choices is not on the online shop so I have to ring the to place my order, but blink and it has arrived. Exceptionally well packed and in record time!
Decided to try a spirit base fermentation ten days before christmas. I had never brewed this before only beer. Came across the" how to " page on HBS and decided to give it a try. With some deliveries, I had, that particular week taken 10 days to arrive,I was hoping for a new years day brew. It was bottled for christmas day, thanks to HBS. Also, compared to a lot of other H.B. shops ,pricing is good.Keep doing what your doing.
I am stisfied with both the service and response time. The range of products is good and the prices are competitive. It takes a short time from ordering until I receive the goods. I'm going to continue shopping at the company.
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