I can only say, deal with this business (online homebrew company) at your peril. My order dates from last August and they said I could cancel over £70 of goods (unavailable) by November - so I did. I'm still waiting for the refund after many communications - they no longer reply.
As for the forum - like David Welch I was simply banned for the same reason after simply asking the question:
"How do you get a refund from this company"
How on earth can we broadcast this message more widely?
Well after waiting weeks for an order that kept getting put back I thought maybe an idea to post a simple polite question on their friendly looking forum regarding my order (this was because I was not getting the answers via their website just automated replies that in no way answered the question I asked). Only to check back the following day that I had been BANNED for violating forum rules, I only asked if anyone else was having problems with there deliveries.
This is the worst company I have every used in my 15 years of buying online.
I purchased goods to the sum of nearly £150 all of which showed to be in stock, two days later I received an e-mail to say 90% was out of stock and an estimated delivery date. This date was pushed back and back for nearly four weeks. As already mentioned they have no phone number or direct email, they hide behind an online message system and only reply when they can be bothered.
I had to write a letter and place in the post sent via recorded delivery before they would acknowledge my request to cancel. It then took a further 20 days to receive the money that had been taken from my account for goods that had never been in stock, I only received the refund after asking my bank to get involved.
After speaking to trading standards and my bank they stated it’s actually against the law to take money for items that are out of stock, money should only be taken once the goods have been despatched.
It was never stated on the site that the items were out of stock, after reading on various forums it seems many people have had the same experience with this company, all I will say is AVOID AVOID AVOID!!
If you are unsure on which online shop to use join a Home Brewing forum and ask, people will be more than happy to help unlike the customer service you will receive from this company.
You cannot even mention this company on forums as they write to the admins demanding the thread to be deleted or legal action will be taken.
My guessing is that the Online home Brew Shop will reply to this review or it will just get deleted as bad reviews are not normally allowed on this site, it’s just a shame they cannot reply to any email you send them asking about your order or even more the money they have taken from your account for items that they never had in the first place.
When my order with the home brew online company was delayed for 6 weeks, I found it impossible to get any reliable information or help out of the company using their customer service contact form. I thought that posting a polite message in this forum was the way to get some help, but my post was removed and I was sent a bullying message by the moderator. When I did it again, I was banned.