Black Swan Shoppe LTD reviews

Black Swan Shoppe LTD reviews

Excellent
9.5
from 0 - 10
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Outstanding service exceeding expectations

I have been so impressed by the level of customer service from Black Swan Shoppe. They have really worked to ensure I was satisfied with my purchase. I have now added them to my favourites as I can order with confidence. Knowledgable friendly and helpful. Five stars well deserved!
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does what it says on the ad...!

what can I say... ordered stuff from this shop for a few weeks now and it could not be simpler.. a few clicks and its all done..
delivery when expected and informed when anything out of the ordinary happens..

All you could ask for in an online service...
DEF::: give this one 10 out of 10 ............
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Excellent service, happy repeat customer.

I have been using Black Swan Shoppe for a while now and I have always been very pleased with the service.

The website is very well laid out, with nice descriptions of the items that they sell. You actually get a feel for the items that you want to order, unlike competitors I've used which just give you a picture and a few words. The range itself is excellent.

Their customer service is fantastic. I have only had to deal with them a couple of times, as my orders arrive so quickly, even with just choosing first class post. I had a nice phone call from them once when they had one delivery returned to sender. This was not their fault at all, but Royal Mail's. The order would have easily gone through my letter box, but they decided not to inform me they had tried to deliver, so sent it back to the shop. Black Swan sent the item out again straight away, at their cost and this time I received it next day, like I usually do with my orders.

I recently forgot to add a small item to an order, and I emailed them to ask if they could add it, before they sent it out. Unfortunately, they couldn't do that for me, so Kris sent the item as free gift for Christmas! Now that kind of service is very special and deserves high praise.

I would thoroughly recommend that you give them a try if you have never ordered before. I'm sure, like me, you'll be very pleased with the service. I have never visited the physical shop, but if I'm ever in Scarborough, it will definitely be a place I will visit.
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I am now into my second year as a mail order customer of the Backy Shop, I just have to keep going back as I enjoy shopping with them so much-I guess by now-you are probably expecting a punchline-;)x

Write as if you are speaking to a friend...
Thats easy.
Having said that.........

Simply get your Bakky from the Bakky Shop-because they are ace -and completely reliable. xx

MK
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Best customer service ever!!

Excellent prices, next day delivery, immediate and friendly response to my e-mail reporting a faulty cigarette roller, replacement received the next working day - what's not to like!!!!
What more can I say!!!!
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Excellent service and great products

An all round amazing company.
Great products at great prices, delivered quickly! And if you have any issues you can just email them and they are amazingly friendly and helpful.
Will definitely be returning to their website again and again!
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Exceptional, outstanding customer service

I purchased a Ronson lighter last year for myself as a treat, sadly the casing broke so emailed to find out if it was repairable. Quick response to queries. Exceptional Customer Service and polite, courteous service, really a delight to deal with. Had a swift response from them with all the information needed to get item repaired. Was given the option to send back to shop to forward for repair, or deal directly with manufacturer, i did the later. Had my lighter back within 3 weeks and as if it were new! I was absolutely delighted.Cannot praise this store enough!
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Best customer service I've ever encountered

I've ordered from here a good few times and they're just brilliant. They've a great range, they're always incredibly helpful and in my experience have gone well above and beyond what was in any way reasonable to expect of them. And they always respond to any queries in double quick time and are amazingly knowledgable about their product range. I couldn't recommend them highly enough
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great service all round

Just wanted to say a big thankyou for my recent order. Recommended by a friend and your service is brilliant, even deducting part postage - computer blip at my end I think, meant order split and had to reorder. And the speed of the delivery was great. Great product too :) Shame cant give ore stars..
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Excellent customer service, and top notch products.

Used these guys a couple of times now, and there was only a slight mix-up with an order. I got on to them about it, and they replied promptly, and sorted the issue out right away. Can't complain at all. Friendly staff, good products, great prices.
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Same here - perfect !!!!

Excellent selection, excellent prices and great services. Would recommend. Ten stars out of five !
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top quality

Excellent selection, excellent prices and great services. Would recommend. 5 stars
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TOP Service

Phone for some advice, and the guy was very helpful, so I placed an order and the delivery time was superb.
Thanks
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Top shop

Really nice shop with some top cigars and helpful staff.will return
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Fast!!

I found this site via Google, and placed an order. This was a Friday morning and I chose the cheapest delivery option, which was 2nd class royal mail. I expected to get the package mid-week with it being ordered on a Friday. Monday mornings post and my order had arrived!!
I also had to contact via email with a query, this was an evening, had a friendly and informative reply 1st thing the following morning!! I will be a repeat customer!!
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Top Notch Service

A fast mail order service with excellent customer service. I had a few questions about one item which were all answered fully and promptly. Orders are dispatched quickly and the staff are willing to help in any way they can. I'd recommend the Black Swan tobacconists to everyone. Good old fashioned customer service where they are happy to make you happy. 10/10.
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Always 1st class service.

I have used The Black Swan Shoppe for over 18 months now & must say I agree with the other reviews on here, in that their service is superb.
Items ordered are almost always in stock & they are always dispatched same day, arriving the next. On the very rare occasion an item has been out of stock, the communication has been excellent & delivery followed sooner than expected.

In these days of generally poor service, be it in the real world or virtual one, The Black Swan Shoppe are one of the shining exceptions.
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Best Discovery

Last year I started making my own cigarettes due to the exorbitant rise of price for branded cigarettes. I found that MYO tobacco available from supermarkets was cheaper but tasted horrible.
I stumbled across this site and how glad I am.
They have helpful advice pages which helped me chose the right tobacco. There are many flavours and cuts to chose from. I had fun trying out most of different flavours to decide my favourites and it didn't cost too much as they sell small packets.
Their delivery service is excellent, next day.
Long may this site continue.
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VERY IMPRESSED

I HAVE ORDERD FROM THE BLACK SWAN SHOPPE LTD, ABOUT 3 TIMES NOW, I HAVE TO SAY THIS IS THE BEST ON LINE SERVICE I HAVE EVER COME ACROSS.
FANTASTIC SERVICE FAST DISPATCH AND A GREAT RANGE OF OF PRODUCTS.AT A GREAT PRICE,

Thebackyshop Details

About this company

Rolling Tobacco, Pipe Tobaccos, Cuban Cigars, Pipes, Pipe Repairs Snuff, Lighters, Briar Pipes, Zippo’s, Cigar/Cigarette cases Ashtrays, Humidors, Cigar cutters and all smoking accessories available in our on-line shop, based in the UK, will ship worldwide

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