An all round amazing company.
Great products at great prices, delivered quickly! And if you have any issues you can just email them and they are amazingly friendly and helpful.
Will definitely be returning to their website again and again!
I purchased a Ronson lighter last year for myself as a treat, sadly the casing broke so emailed to find out if it was repairable. Quick response to queries. Exceptional Customer Service and polite, courteous service, really a delight to deal with. Had a swift response from them with all the information needed to get item repaired. Was given the option to send back to shop to forward for repair, or deal directly with manufacturer, i did the later. Had my lighter back within 3 weeks and as if it were new! I was absolutely delighted.Cannot praise this store enough!
I've ordered from here a good few times and they're just brilliant. They've a great range, they're always incredibly helpful and in my experience have gone well above and beyond what was in any way reasonable to expect of them. And they always respond to any queries in double quick time and are amazingly knowledgable about their product range. I couldn't recommend them highly enough
Just wanted to say a big thankyou for my recent order. Recommended by a friend and your service is brilliant, even deducting part postage - computer blip at my end I think, meant order split and had to reorder. And the speed of the delivery was great. Great product too :) Shame cant give ore stars..
Used these guys a couple of times now, and there was only a slight mix-up with an order. I got on to them about it, and they replied promptly, and sorted the issue out right away. Can't complain at all. Friendly staff, good products, great prices.
I found this site via Google, and placed an order. This was a Friday morning and I chose the cheapest delivery option, which was 2nd class royal mail. I expected to get the package mid-week with it being ordered on a Friday. Monday mornings post and my order had arrived!!
I also had to contact via email with a query, this was an evening, had a friendly and informative reply 1st thing the following morning!! I will be a repeat customer!!
A fast mail order service with excellent customer service. I had a few questions about one item which were all answered fully and promptly. Orders are dispatched quickly and the staff are willing to help in any way they can. I'd recommend the Black Swan tobacconists to everyone. Good old fashioned customer service where they are happy to make you happy. 10/10.
I have used The Black Swan Shoppe for over 18 months now & must say I agree with the other reviews on here, in that their service is superb.
Items ordered are almost always in stock & they are always dispatched same day, arriving the next. On the very rare occasion an item has been out of stock, the communication has been excellent & delivery followed sooner than expected.
In these days of generally poor service, be it in the real world or virtual one, The Black Swan Shoppe are one of the shining exceptions.
Last year I started making my own cigarettes due to the exorbitant rise of price for branded cigarettes. I found that MYO tobacco available from supermarkets was cheaper but tasted horrible.
I stumbled across this site and how glad I am.
They have helpful advice pages which helped me chose the right tobacco. There are many flavours and cuts to chose from. I had fun trying out most of different flavours to decide my favourites and it didn't cost too much as they sell small packets.
Their delivery service is excellent, next day.
Long may this site continue.
What a pleasure to find and buy from a website (& Company) that understands smokers!
I have placed a few orders to date and have not been disappointed yet (& I don't think I will be).
The Supermarkets can 'hide' their products now as I am now a convert to "Black Swan Shoppe".
You can be assured of my continued patronage.
Old cliche maybe, but like many others I have "tried the rest now I am with The Best".
Wishing you continued success.
I've made a number of orders now over the last few months and the service is top notch.
The quallity of the baccy is the best I have encounted over the years and I cant believe they do all of this at the prices they charge. I will always be back for more.
it's true and quite right too, i was so impressed i encouraged my child to start smoking, just so we can do more business with them!
only dealt with these prince and princesses of tobacco land, on-line but they really are very good - great products, quick service, excellent communication (friendly, funny, entertaining & positively chatty at times! kris and kerry would doubtless be worried, if they realised i consider them my best friends!) and when there was a small hiccup, they kept me informed, didn't quibble and responded wonderfully.
they have earned my loyalty and business for the forseeable future!
Well what can i say about this wonderful company, i stumbled across this shop in scarborough last year when on holiday with my other half, and the service there is absolutely out of this world, the team are so friendly and really make you feel at home its like talking to friends, whether you have extensive knowledge or you are a newbie, they go out of their way to help.
So with me not being from scarborough, i decided to use their online service, and i couldnt be more pleased, i ordered yesterday 26th september and my order came today on the 27th.
you could not ask for better service, even when i had difficulty filling out the form (due to it being my first time ever using an online ordering service) a quick call to the shop itself and i was pointed in the right direction in a friendly considerate way (thank you to Kris for that one).
Even when i emailed to say thank you for the service i recieved i got a fast reply.
the team are a credit to themseleves their shop and the industry.
Black swan offers a brilliant service , especially if you are if you are looking for something new or your product knowledge is lacking .
The staff go over and beyond to to make sure you are a 100% satisfied with your purchase .
As a relatively new pipe smoker, I am still in the phase of trying out different tobacco blends in both aromatic and unscented form.
The Black Swan team were most helpful with this, labelling my pouches so that I could tell which tobacco was which and thus reorder the right stuff.
Customer service is excellent, as was the speed of delivery with the goods arriving the day after I'd placed my order.
I will definitely be returning to The Black Swan Shoppe.
They have been excellent in finding a Peterson mouthpiece for me. Extremely helpful and efficient and when I offered to pay for the extra work they did I was told there was no extra charge. Lovely people to deal with. I would recommend them to anyone.
I`m sorry if the headline appeared a little "pipist", as pipe tobacco is not the only product that these people do-you can rely on them for pretty much all forms of the Nicotiana originated product, and get it with good service you will indeed. I was originally attracted to Black Swans` approach to selling tobacco products as a pipe smoker by their genuine independent style views which is also evident in their choice of stocks. The best thing-and the thing you need to know is-as a potential customer-is that every order that I have given them has been delivered in excellent condition the very next day. (I guess you need to make sure you order before lunchtime for this) 5 stars from me -they do exactly as they promise and are fun to shop with.
I have only used the Online shop and it is great the Customer Service is spot on, very knowledgable and tolerant, I had a query about 3 different products and they helped choose the right one and delivery is very quick I ordered Tuesday night (about 8pm I think) and my delivery arrived on Thursday. Cant fault the store or Service excellent
I've only bought from the shops website, not the shop. And I've got nothing but good things to say about Black Swan.
Excellent customer service. I've had a couple of email conversations with Kris, always been very helpful. I've even made a suggestion about a product I thought would be a good addition to their stock and that I would like to buy from them, and it's recently been added. That kind of service can't be beaten.
Excellent product range. A much wider range than most other reputable online tobacconists.
Excellent posting and pricing. My orders have always arrived very quickly, within 2 or 3 days, and the posting costs are very reasonable. As are the prices of every thing I've bought from them, very competitive prices.
I'm always very happy to buy from them and I highly recommend them.
I stumbled across Black Swan Shoppe while looking for online tobacconists and found there site to be very tempting.
The site is very user friendly and they have a huge range of everything you would expect from a good old fashioned tobacconist.
Almost every item on the site has a description explaining in an easy to understand format the product details, sizes, options, who the product is suitable for and everything else you would wish to know before making a purchase.
For anyone starting out on a smoking adventure, there is an area of the site dedicated to teaching new comers and those with some experience, about every area of tobacco smoking including but certainly not limited to, cigars, snuff, rolling and pipes.
They even sell traditional shaving products!!
The prices are very good and almost all of my orders have arrived the next day.
The staff at the shop are very helpful, patient and knowledgeable about their products and subject areas, making suggestions and dealing with any issues in a very friendly and professional manner.
If you are looking to begin a smoking adventure or simply looking for a good old fashioned tobacconist in our modern world, then pay Black Swan Shoppe a visit.
You will be glad you did.
Amazing job guys!! Thank you!!
i am pretty new to pipe smoking and my knowlage of cigars is limitet to say the least kriss at the black swann is fantastic not only was he patient with my lack of knowlage he gave me exellent advise and saved me money to boot i will continue to buy from them as when i finaly ordered it was easy and arrived fast and well packaged all in all an exellent website with exellent staff and exellent service well reccomended!
Firstly i would like to say ive never been into any of the stores i do all my shopping at thebackshop.co.uk and i can only dream of visiting the shop in person.
Firstly the range and choice of products is amazing from pipe related , hand rolling or tubing and all in between you will find it here( and cigars) , even within hand rolling ( my personal choice) i have to say i was amazed by the range of the products and quality has always been top notch; even so ive stopped buying tobacco off the local shop and mail it in off this wonderfull company !! because it just does not compare !!
The service is the same as above its brilliant next day postage, some great advice pages on the website sort of like a FAQ section which is quite informative. But my main praise here would be the ive emailed in a couple of times and got a quick and informative reply both times i cannot fault
so all in all this is a brilliant company / team and i would recommend to friends/family and like i said im more than willing to shop buy of here as the service and products are A* quality , and i URGE you to have a look on this site and buy something !! .
With the disappearance of high street tobacconist pipe smokers are having to turn to the internet to find their supplies. The good news is we're no longer limited to what our local shop (which probably doesn't exist any more anyway) has in stock.
This is one of the best on-line shops and Kris and his team do an excellent job and are very friendly and helpful. Good service deserves to be acknowledged. A pleasure to do business with
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