The Chesterfield Company reviews

You won't find better !!

Absolutely brilliant furniture, so pleased with it all

Great Quality, Great Price, Just Great

I am really pleased with the Regency Flat Wing chair, visiting friends have commented on it, quality and colour

Enter a world of elegance with the help of The Chesterfield Company

It can be difficult to find a BLACK Chesterfield but I did and it was well-worth the search. I am delighted the the finished product, which was delivered 2 weeks early.
Superb workmanship, at a competetive price. Browse round their showroom at your leisure (no hard sell) and when you re decided you will find the sales staff very helpful.

Satisfaction in the end

1. The final invoice was emailed for the full amount omitting the £250 deposit we paid. Clarified with a phone call.
2. Email received stating chair was with the courier, we heard nothing for two weeks. Only following my phone calls to the chesterfield co. to chase up progress did I get a call from the courier. Chair received 3 weeks after original email.
3. Seat cushion velcro securing flap became detached after a few hours use. An appointment with a repair company was quickly arranged. The flap was re fixed with the appropriate number of staples.

Seat! What Seat? It's A Throne !!!!

Get Out !!! Thats my chair, you can only sit in it when I am out OK !!

Excellent service

As anyone would be ordering something so expensive online without ever having actually seen the product with their own eyes, we were slightly apprehensive. When the sofa arrived-we need not have had any concerns. The delivery men knew exactly what they were doing and the sofa arrived in perfect condition. I would not hesitate recommending this company.

A fantastic experience

It was my first time buying from this company and everything went according to plan. The delivery came a day early and the company was very good at keeping me up to date with when the delivery would take place.

top quality a rock bottom prices

the experience from start to finish was first class and everytime i look at the sofa i cant believe how they do it for the price, have seen the same style sofa elsewhere at double the price

Chesterfield. Comfort and Good Looks.

I found the service of the Chesterfield company fantastic. It was one of the best sites I have used and, as I am disabled and use the computer to shop most times I am quite an authority on this. The Chesterfield company were always on hand for any queries I had. My e.mails were always answered promptly and with courtesy as well as kindness. In the end it was like talking to a friend. The two sofa's I ordered are very comfortable and look great. Luxury and comfort what more could I want. Highly recommend a five star service.

class at a price u canafford

the furniture is a work of art at half the price of barker and stonehouse

Take Care damaged goods

I received my leather monks chair and checked over as suggested.it seemed ok.

A few weeks later when I was giving it a leather wax I found three splits where
the studs are knocked In on top of the chair.
When contacting Chesterfield they said it must have been me who done it,
and they were not interested.

17 April 2013

Reply from The Chesterfield Company

Dear Mr Dale,
As noted we do advise customers to check their delivery and in the unlikely event of any issues notify us as soon as possible (within 48 hours in the case of transit damage.
Unfortunately given the length of time it had been in your home when noticed it wasn't possible for us to identify when the damage may have occurred. We're sorry there is a problem with your chair and we can offer cleaning and maintaince product advice if this is of interest.

A first rate product from a first class company!

I purchased on the Internet a wingback chair which was delivered within 6 weeks.
I was impressed by the product,the service and the carrier who delivered the chair.
Everything was as promised on the order form and also punctual. I shall be ordering again soon and recommend this company without any reservations.

Incredibly Helpful Staff With An Unparalleled Quality Of Furniture

I recently had the opportunity to purchase replacement furniture due a a flood that we had suffered, I instinctively chose to get a new sofa & Captains chair from The Chesterfield Company, From the initial contact right through to delivery the staff were very knowledgeable & helpful, All calls were answered professionally & all questions answered quickly, The quality of the furniture is second to none & for the price it beats the "mainstream" furniture suppliers such as DFS hands down, None of the other mainstream furniture suppliers could or would be able to deliver such high quality furniture for the same price as we paid, neither would their customer service skills be close to the level of what we received at The Chesterfield Company, From the start to the very end I was kept in the loop & I have no problems with highly recommending The Chesterfield Company to any of my friends or relatives - In fact I have already done so, I will be ordering some more furniture from The Chesterfield Company in the future & can not praise them enough, From the initial sales person right through to the delivery driver, the service and courteousness was second to none.

Beautiful sofa

The staff were helpful whenever I contacted them to find out about delivery times. They do take a while to build the sofa and dispatch it, however it is well worth the wait as we now have a lovely quality sofa. I would definitely recommend them to my friends as it is such good value.

Customer updates Poor

We found that we were having to do all of the chasing regarding delivery and when they said that delivery people would contact us they didn't and again we had to chase Chesterfiield. Found this very frustrating. Chair quality is good.

Lovely helpful staff, great sofa !

The leather I chose; vintage analine, is the nicest leather I have seen , the sofa is gorgeous. There was a small fault on the piping, the staff could not have been more helpful, they had it picked up, mended , and returned it very quickly, and all in the week before christmas.
The staff are very friendly and a pleasure to deal with , I ordered on the phone, the brochure is fantastic, and the sofa delivered on time by a very good delivery team. All in all, a very friendly company.

Love my new sofa ans delivery was quick and easy. Fab!

From requesting leather samples to taking delivery of the sofa the process was stress free and easy. I absolutely love my new sofa thank you, thank you!

highly recommended

staff are friendly and helpful and not pushy at all! I travelled a fair distance and was seen without an appointment. I had described what I wanted and the salesman disappeared and came back with exactly the leather I was looking for which wasn't one of the samples I was sent. he explained fully the options.
questions and queries to the manager were answered promptly and she was also very helpful.
finally the delivery company used were also excellent, delivered in time, sofas were well and truly packaged for transit, staff were friendly and took away all the packaging!
delighted to have stumbled across this company! thanks again

fantastic sofa

five times the quality for the same price of ordinary high street sofas
very happy with company and delivery men
all very helpful and excellent service

The sofa arrived early and we were very satisfied with the finished article.

Excellent job we would recommend your company and service to all.

the best sofa you can find for great price and very high quality !

just buy and you will see yourself :)

Beautiful Sofas and excellent service.

The sofas are beautiful and exceed expectations. I will certainly purchase from this company again. The staff were helpful on the phone and delivery prompt. Thank you !

No good service

I tried so many time they took my mo number but no one come back to me that's poor

Alan found this review useful

Excellent Quality - Shame about the Sales Staff

We ordered by telephone after looking at the website and receiving some leather samples. It took a few days to receive an acknowledgment of order by email ( infact I had to telephone to ask where it was ). About 4 weeks later I received an email to inform me that the goods were ready and that a member of the sales team would telephone to advise me of the delivery date and collect the balance (50%) of money due. After hearing nothing from them after a week, I again rang them. I was informed that they could not give me a delivery date until they received full payment, to which I replied that surely they can give a date and then I would happily pay. There seemed to be a bit of a stand off situation here. Anyway later that day they rang back and gave me a date that my 3 Seat Sofa Bed and Armchair would would be delivered, but it might actually be sooner. A few days later a very pleasant chap rang me from the carrier ( Edmundson & Son ) and gave me a day and time slot for my delivery. The goods were delivered at the time stated by 2 very helpful gentlemen. The Lancaster Sofa Bed and Armchair are well made and the leather is of excellent quality and I am sure will last for many years to come. Unfortunately the whole experience was let down by slow communication and rather unfriendly sales staff.

first class product, first class service

the two chesterfield leather sofas we ordered were delivered on the agreed date and time - no problems at all

No frills

Although there was not much inter-action or correspondence between the Co. and ourselves; we ordered, they confirmed, took the payment and gave us a delivery date and time, they delivered. The suite is absolutely beautiful and so comfortable and they did what they said they would do - no frills, no after sales, job done!

Excellent service and quality from people who knew their job

I went into the Chesterfield Sofa Company factory in Salford where I was able to view a variety of suites and different grades of leather. I was greeted by very friendly people who managed the factory. The manager was very knowledgeable with regard to style and durability of the furniture. I received excellent advice about choosing the suite and it was delivered within the time scale suggested at time of order. I am very pleased with my furniture

Great quality but came a little bit smaller in reality than we had hoped even though we measured it!

Lovely little settee, great quality, nice leather but very small. Great delivery team, very helpful and friendly!

Item not as depicted on website

When the chairs arrived, the castors and legs that I had chosen specifically with the sales staff as 'the same as the ones on the website' were nothing like. To make matters worse, I reported this by email and had no response, i then tried again and was told basically that in the small print - the style could change. This was conveyed quite rudely to me and I don't generally take offence.

After spending £1300 of my hard earned savings I expected better

Alan found this review useful

Please avoid this company!

This is quite simply the worst company I have ever had the misfortune of dealing with.

After 5 months and 3 failed delivery attempts they then tried to charge us £215 delivery charges. The chain of events went like this:

- 23rd May 2012 - Ordered sofa

- 2nd July 2012 - Sofa was delivered and placed in our living room. We then noticed a huge scuff on the corner of the sofa. We contacted the Chesterfield Company and about a week later they picked it up to take it back to repair the damaged panels.

- 5th September 2012 - Sofa arrives for the second time. However, the delivery driver informs us there is a huge scrape on the side of it as it wasn't loaded on to the truck correctly. The sofa isn't even unloaded from the truck and is returned again.

28th September 2012 - Sofa arrives for the third time. One driver doesn't even get out of the truck and the other comes and requests that we sign a waiver to say if they damage it on the way we will take responsibility (why should be sign a waiver to mitigate their negligence?!). So given their track record we refused and contacted the Chesterfield Company who said that didn't sign the waiver we would need to pay £215 delivery charges. Their reason was that "it doesn't fit in our house". When I mentioned that the sofa was previously sitting in our living room for a week the reason then changed to that the "sofa doesn't fit without getting damaged". This is also strange as we live in an old Georgian style building with vaulted ceilings, wide doors and no tight corners. We thought about signing the waiver as the delivery driver said there was only a 1% chance of them damaging it. We went to look at the sofa in the truck before signing it and surprise surprise it was damaged again. It now had scuffs on the arm. When we pointed this out to the Chesterfield company they said "The scuffs are inherent to the leather". This is also strange as the arm was never previously damaged so shouldn't have been repaired and the scuffs were not there the previous times they tried to deliver the sofa.

We checked our access before and after the failed delivery and this served as proof that there should not have been a problem getting the sofa into our house. This is something none of the delivery drivers thought of doing. We mentioned this to the Chesterfield Company but they were not interested.

In the end we refused the delivery as it was damaged (not that they were going to deliver it without us signing a waiver anyway!) and returned a third time. The Chesterfield company refunded us for the sofa minus £215 for their third failed delivery.

We went to trading standards who after hearing the chain of events and seeing pictures of all 3 damaged sofas were "Shocked" by the companies actions and requested they refunded us the money. They refused. We then contacted our bank and explained the situation. They asked us to send in a letter explaining everything that had happened along with photos. We did this and the money was immediately refunded to us.

To top it all off we have now had another even larger sofa ordered and delivered from another English based company. Within 15 minutes of arriving the drivers had the sofa sitting in our living room without one bit of damage. They thought it was funny that the other company seemed incapable of getting a slightly smaller sofa into our house and concluded "if they couldn't fit a sofa in to our house they wouldn't be able to fit one anywhere."

This goes to prove that the Chesterfield company were willing to try and come up with reason to make us pay for their continual failings.

During the whole 5 month ordeal when we contacted the Chesterfield Company we were always put through to one particular customer service representative. She was rude, unhelpful, ignored most emails you send and didn't return phone calls. After waiting months and only receiving damaged sofas we thought they would have went out of their way to help but instead they just started to ignore us.

There are plenty of reliable sofa companies out there so if you value your time and money I would suggest that you don't get mixed up with the Chesterfield Company.

If you are being treated unfairly by the company I would advise that you also contact Trading Standards and your bank in order to get the situation resolved.


EDIT:
Email from Trading Standards to notify me that after they contacted the Chesterfield Company and requested that they refund me they still refused:
http://s8.postimage.org/5o1cbchad/Email.gif

Letter from the bank confirming that they had refunded the money back to my account:
http://s14.postimage.org/nmkpdvru9/halifax_letter.gif

One of the many damaged areas of the sofa:
http://s13.postimage.org/lo3h2evif/image2.jpg

27 November 2012

Reply from The Chesterfield Company

We are disappointed with the length of time this issue took to resolve. We accepted the item was delivered damaged and we returned this to the factory for repair. Unfortunately on the second delivery the item was damaged during transit which was pointed out by our delivery team. All deliveries are carried out by an experienced, professional, 2 man delivery team and 99% of deliveries go ahead without fault or complaint. On return to the customer the new delivery team noted the tight access which was likely to cause damage to the furniture and / or property and therefore asked for a waiver to be signed, a request which was rejected by the customer. In hindsight it is reasonable to assume an overzealous delivery team attempting to deliver with too small access could of caused the original damage. We would ask that all customers check their dimensions thoroughly before ordering. This particular piece was a large 4str Astoria which has oversize rounded arms making this one of the more challenging pieces from a delivery point of view. Bolt On Arms are available on several models, such as this one, if customers are concerned about access.
We are sorry that this could not be resolved to the customers satisfaction and we refunded the order minus the transport charges in line with our terms and conditions and have recieved no complaints regarding our actions from either the card company or trading standards.

Great, simple, well-organised, good value!

I was very impressed by the quality, simplicity and well-organised approach of this company; even going to some lengths to assist in getting a delivery at a time to suit my complicated schedule, once the sofa was ready. Very pleased with the sofa itself too, which is beautiful. Highly recommended.

Quality and delivery as promised - what more could you ask?

Easy to use website; samples sent promptly; excellent product quality; delivered as promised. Very happy with whole process and the sofas are superb. Would definitely recommend to anyone.

Recommended

We would recommend the Chesterfield Company any day. They were friendly, helpful, and the service was good. We live in Germany and they kept regular contact and up dated us by email.
We are also very happy with the goods.

Really pleased with the sofas & the delivery experience

We ordered two sofas, had to wait a few weeks for delivery, but when delivered they were fantastic. The sofas are impressive, feel very luxurious especially considering the decent price, and though our door is pretty narrow the delivery people managed to squeeze them in with a great deal of skill. Very impressed, would order again.

Excellent quality and manufacture - very impressive

Ordered two three seater sofas in the leather Chesterfield style. The website was easy to use and there was a good choice of leathers and was able to choose a selection of swatches which arrived in no time. After placing the order we had to wait a few weeks, but this was no problem as I was re-decorating the lounge. Delivery was arranged and the sofas arrived on time. The delivery men were extremely polite and very helpful and took all packaging away with them. My partner and I, plus all our friends are very impressed with the sofas and would definitely recommend the Chesterfield Company for their excellent choice, quality of build and delivery service.

A class act.

This company does what it says on the packet. Absolutely delighted b our chair and footstool - would recommend them to anybody and everybody!

Excellent Service

I was cautious about ordering two large sofas on the internet, but had nothing to worry about. From my first expression of interest, to the delivery of the furniture, I found the company and their delivery men to be courteous and efficient. Any queries I had were quickly dealt with and I am so happy that I gave my custom to such a firm.
A bonus is that everything is made in GB - firms such as this need support and when I am next buying furniture, this shall be the first I company I call.
Very highly recommended.

brilliant suites, so much better than the cheap tat that fill the adverts.

After looking around from all the usual sources...
These suites are so well built and solid.
We'd bought suites before from the usual lot, but they were really flimsy and were made from cheap materials.
This suite is really comfortable and solid, thoroughly built and will last for ages!
Fully recommended!

awful customer service, good products

We saw the products on the internet, then went to see them one Saturday, around Xmas time. They took our order and they made a mistake with one product, which we realized when we got the order confirmation via e-mail and we end up paying an extra £99.
That Saturday when we placed our order, we agreed on a delivery date: end of March. Later on, they wanted to deliver the order by mid February and I had to discuss/fight with them for them to keep my order in the warehouse and them paying the storage cost. When the order finally arrived, they forgot to deliver the cleaning kit, it was a freeby, included in the order as a special promotion or something. I had to contact them to get it delivered, I got it, without a letter, e-mail, explanation... apologies....
Products are good, customer experience was really bad. I will not recommend "The Chesterfield Company" to any friends or family.

Excellent product, service and delivery, ten out of ten!

Really pleased with 3 seater chesterfield i purchased, lovely leather and sits beautifully. Service was excellent and delivery company rang me before coming and were very courteous and flexible. All in all a very good service and product.