The Chesterfield Company reviews

The Chesterfield Company reviews

Good
7.7
from 0 - 10
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Review by confirmed purchaser

Happy with overall service and quality & value for money of sofas.

Service could have been better and overall communication, but we are very happy with the sofas we bought in terms of quality and value for money which was the main thing. The delivery was good and efficient but I wouldn't call it 'white glove'. I had another sofa delivered from another company and the service was exceptional and what I would class as white glove.
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Review by confirmed purchaser

Service was good, product beautiful

Payment and delivery was ok, but more communication after deposit would have been better. Product was beautiful, absolutely no complaints with regards to that! Don't think I could ave found a better quality product in the UK!
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Review by confirmed purchaser

a good quality sofa but was disappointed because it does not look like the one in the picture

I saw this sofa on the internet and thought it looked elegant and quite dainty, which was exactly what I wanted. When the sofa turned up, however, it was what I would call chunky. Although it is good quality, it is not what I thought I had ordered. I think the picture on the site is deceptive. Had there been pictures of the sofa from a variety of angles, I would have had a better idea of what it really looked like. This has been a disappointing experience and I would not advise someone to order from the Chesterfield Company without having seen the sofa beforehand,
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Review by confirmed purchaser

WRONG ORDER PUT THROUGH

I CONTACTED THE COMPANY DIRECT AS I COULDN'T PUT MY ORDER THROUGH ONLINE AS IT WOULDN'T WORK, UNKNOWN TO ME THE PERSON I SPOKE TO DIDN'T KNOW THAT MY REQUIREMENTS WERE NOT AVAILABLE AT THE TIME. THEREFORE, I ENDED UP WITH TWO SOFAS THAT I DIDN'T WANT, TO REFUSE THE ORDER WOULD HAVE COST ME A LOT OF MONEY, NOW I'M STUCK WITH SOMETHING I DIDN'T ORDER. DO NOT BELIEVE ALL YOU SEE, I DID AND NOW I'M STUCK WITH MY BIG, BIG MISTAKE.
The Chesterfield Company

Reply from The Chesterfield Company

Dear Mr Northmore,
We're sorry to hear you're disappointed with your order and would be happy to discuss the options with you again however your order was delivered as per your order acknowledgement and order invoice and therefore return transport charges would be applicable if you chose to cancel your order.
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Review by confirmed purchaser

Great product and service

Excellent communication from purchase to delivery and a fantastic quality pair of sofas for much less than the high street price
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Review by confirmed purchaser

Quick professional service

We were contacted with a delivery date, and the company representatives were attentive and helped with the organising of our new furniture. Buying on line is always difficult with the sizing of products but your delivery men were really helpful in persuading the chairs through the entry. A pure professional pair, thank you very much for your time and patience. We are really pleased with our purchase
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Review by confirmed purchaser

Excellent service & quality

We travelled from Bedfordshire as this was the only company that seem to do what we were looking for. We were not disappointed, very helpful & great service. Sofa bed is beautiful & fantastic quality.
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Review by confirmed purchaser

Excellent service excellent product

As the title says!
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Review by confirmed purchaser

Be prepared to wait!!

Buying from this company was not a happy experience for us. We paid in full, on the day the order was placed, we were told to expect our Chesterfields to be ready in 8 weeks.
After 8 weeks we contacted the company, expecting to be given a delivery date, but our order had not even been started. We waited 2 more weeks, still no idea of a delivery date. Another 2 weeks and at least the order was progressing, but still no idea of delivery.
After 13 weeks, and many telephone calls, we finally had a date; it was not convenient but we did not want to say no, after all this time. The day arrived and so did a telephone call to say that our items were not on the delivery van!
It was another 5 days before the delivery actually happened. The delivery men were superb, the 2 Chesterfields were even better than we had ever hoped they could be.
Why, when they make such fabulous furniture, does this company have such a poor attitude towards its customers.
A touch of good customer care would have made an enormous difference to the situation.
Product scores 10/10 Customer Service 0/10
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Review by confirmed purchaser

Gloriously sumptuous

From online enquiry, telephone chats, order and delivery (by 2 gentlemen who carried, unpacked and checked everything over) this is how an online company should operate. Better still, the buying experience is backed up by quality products. The sofa, chair and footstools I purchased are beautifully crafted, and are a joy to look at and sit on. I've trawled all the high street stores, reviewed many online catalogues and visited the alleged 'bespoke' retailers and saw little to compare in looks, style or quality............as for price..........don't even think about it.
I did get carried away and purchased 2 footstools without really checking out the sizes and I have to say they are very big but hey ho, my decision to get two.
All in all I would certainly recommend this company to family, friends ............and if you see them everyday you wouldn't want them to buy a 'lemon on your say so now would you? 5 Stars
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Review by confirmed purchaser

Really love my chairs!

They are so comfortable and look marvelous I just love them !
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Review by confirmed purchaser

lovely leather furniture and well priced

Very pleased with service and suite ,very well made colour and style just what i chosen ,delivery service also very good and helpfull .I would recommend to anyone and also buy from them again.
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Review by confirmed purchaser

Good quality but way too late!

I am completely happy with the product but it was delayed by more than 4 weeks. All the customer service could do was apologizing...
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Review by confirmed purchaser

Took slightly longer than scheduled but was well worth the wait , absolutely delighted with product .

Been looking for a chesterfield for a long time , saw this company on the net and desided to drive down from Glasgow . Well worth the trip , everyone that comes in my house comments on the beautiful suite and how well made it looks . Would definately recommend .
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Review by confirmed purchaser

fantastic products great customer service

Great range of products made to order in Great Britain. Great customer service keeping you updated on your order. My sofas are a unique design in a super soft leather.
The delivery team are excellent almost magically getting large items effortlessly in to your desired room and placing where you want until you are entirely happy.
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Review by confirmed purchaser

Disappointed with comfort of seating

Very well made furniture and good leather....however somewhat lacking on comfort. The seating position with the cushion option we went with is too high (my wife is 5 ft 7 and her feet don't touch the ground when seated!). Given the price, I have to say I am somewhat disappointed as whilst they are good looking....comfort is everything.
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Review by confirmed purchaser

Very poor. Good product when it turned up, but terrible communication, had to chase chase chase and eventually threaten to cancel order - it was then delivered within 1 week!

Really awful experience to be honest. It started really well. Ordering was easy and the sales person was really helpful. But after that it was terrible. We actually thought they had gone bust at one point (or were just about too) and our money was gone. I had to call and call, they didn't return calls after we ordered (they did occasionally), but it was only when I got so sick of being fobbed off and said I was going to cancel the order if it was not delivered by Friday and low and behold it was. Nice Sofa, but poor experience.
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Review by confirmed purchaser

You won't find better !!

Absolutely brilliant furniture, so pleased with it all
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Review by confirmed purchaser

Great Quality, Great Price, Just Great

I am really pleased with the Regency Flat Wing chair, visiting friends have commented on it, quality and colour
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Review by confirmed purchaser

Enter a world of elegance with the help of The Chesterfield Company

It can be difficult to find a BLACK Chesterfield but I did and it was well-worth the search. I am delighted the the finished product, which was delivered 2 weeks early.
Superb workmanship, at a competetive price. Browse round their showroom at your leisure (no hard sell) and when you re decided you will find the sales staff very helpful.

The Chesterfield Company Details

UK Hand Made Furniture

Manufactured in Manchester, UK.

Showroom Open 7 Days a Week.

Visit our Manchester Showroom Open 7 days a week. Monday - Thursday 8:30am - 5:00pm Friday 8:30am - 1:30pm Saturday 10:00am - 4:00pm Sunday 11:00am - 4:00pm

About this company

The Chesterfield Company is a UK manufacturer of quality real leather chesterfield sofas and wing chairs. All furniture is hand made to order in our Manchester workshop and delivery lead times are between 4 and 8 weeks from order.

Visit The Chesterfield Company

Customer Service - Kim

Call us on: 0161 737 1600
We live here: Ford Lane, Newbury House
M6 6PD Manchester
United Kingdom

Category

The Chesterfield Company is ranked 37 out of 53 in the category

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