TheDrinkShop reviewed by

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trustpilot stars
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trustpilot stars

Invasive

I was less than impressed, to say it mildly, at the conversation I had with one of your representatives after I purchased a bottle of your Todka, when she revealed to me that I had not shown up on her check-up of me by trying to find me on a local register to see if I were over 18.
Who the hell do you people think you are checking up on me to see if I'm on a register? You'd already taken my money for the product. You should have had some form of over 18 question on the website and so dismissed yourselves of any legal entanglement but no, you had to take my money first and then check up on me behind my back and without my permission. Disgraceful and unacceptable.
    TheDrinkShop
    TrustScore 9.5 / 10
    2,799 Reviews

    Reply from TheDrinkShop

    Not so! We have strict measures in place to ensure all customers are 18+. Electoral role information is publicly available and used as part of our verification purposes. It's the on-line equivalent of asking for visible id in a briocks and mortar operation.
    The same would be asked, and checked, if you applied for an online casino account.
    Sorry if you felt it were invasive. Please see extract from our terms and conditions, agreed to at the time of purchase. 'You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks and to confirm you are of legal age if purchasing alcohol. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.'
    Monies are refunded if an order is placed by a minor. The law states that the transaction is not complete until the delivery is made.
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