TheDrinkShop reviewed by

2 Reviews

Review by confirmed purchaser
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trustpilot stars

Delivery was disappointing, ruined the experience

I was able to pick my delivery day. I waited in all day but the delivery never arrived. I had a tracking number and at 5.10pm it said delivery was attempted but it hadn't been. I contacted the depot right away but all I got was empty apologies. The item I ordered was part of a margarita gift set we were giving as a wedding present. As I was leaving the next day to go to London, where the wedding was, I had to leave without the most important part of the gift - the tequila.
Getting the item is as important as a good website, shopping etc experience - so to wait in all day for the delivery only to have City Link not bothered if they deliver your stuff or not has ruined this shopping experience. Next time I'll go to an off-licence and take my chances.
I also emailed at the same time I contacted City Link but got no reply - so they didn't care about my shopping experience then - why care now?
    TrustScore 9.5 / 10
    2,806 Reviews

    Reply from TheDrinkShop

    Dear Liz,

    Please except our sincere apologies. Your email was replied to the very following day as your email was sent at 5.35 and our office hours are 9-5pm. I contacted City Link immediately issuing a complaint and asking them to re deliver when it was convenient for you. We understand the inconvenience this has caused you and issued a full refund for your delivery cost. Our customer service team are always more than happy to help with any issues that may occur as soon as we are informed.
    If you would like to discuss this further, please do not hesitate to contact us.

    Kind Regards
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