Unreliable and untrustworthy
found useful by 1 person
Last week I ordered an expensive vintage wine for a forthcoming special occasion. It was delivered yesterday and I saw immediately I’d received the wrong vintage. Clearly someone figured either I wouldn’t notice, care or understand the difference. The company started by blaming their supplier’s ordering system, then tried to tell me the two vintages were identical ! You’d think people selling the stuff would have more respect for their customers than to try this on, but apparently not. So now I'm left having paid a lot of money for a wine whose vintage I didn’t want, and would never have ordered in the first place, with no time to find an alternative. Apparently this is just my hard luck. Not a word of written apology or explanation. If you are unfortunate enough to have to deal with this company be very careful, or better still find an alternative amongst merchants who can both be trusted and know what they’re talking about.