I bought some products from the company and I got an e-mail from them where they notified me of a delay in their production that would affect my order. I then got the option to cancel my order or keep it. Later on in the process I got another e-mail updating me on the status of the manufacture and expected delivery. That combined with the affordable pricing earns them 5 stars.
I came across The Duvet Store while searching for duvets on Google. Item arrived in time frame stated on website. I can only recommend this company to others, great bedding that is competitivly priced.